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Joe Cuellar
Joe Cuellar | Page 19
General Manager
Southern Chrysler Dodge Jeep Ram Greenbrier
1414 S Military Hwy
Chesapeake, VA 23320
238 Reviews
238 Reviews
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238 Reviews of Joe Cuellar
Verified Customer
June 13, 2022
They were very professional and family-like. I didn’t feel pressured. Awesome group of folks!! I didn’t feel pressured. Awesome group of folks!! More
by amandabsn2010
Other Employees Tagged: Kevin Jones , Markel Bell, Jeff Owens, Chet Reddrick
June 13, 2022
I took my car to the dealership to get a freeze plug replaced after it being diagnosed at another shop. They refused to fix the issue instead charged me $200 to do a diagnostic to come back and say the replaced after it being diagnosed at another shop. They refused to fix the issue instead charged me $200 to do a diagnostic to come back and say the water pump is bad. After getting a quote of $2800 I get another opinion and the mechanic took me underneath the car and showed me the leaking freeze plug, leaking thermostat, and coolant coming from water pump weep hole. So for 2800 it still wouldn’t have fixed the issues. I paid for a service and the Technician did not do his job! More
by e_stacy123
May 31, 2022
Excellent service and earlier than expected returned vehicle. Even cleaned it out. Advisor recommended a couple of services but I planned to lease another soon. From this dealer. vehicle. Even cleaned it out. Advisor recommended a couple of services but I planned to lease another soon. From this dealer. More
by parrothead13541
Other Employees Tagged: Cheryl Cornell, Allison Humphries, Jeff Owens, Chet Reddrick, Eugene Smith
May 17, 2022
Paul in service was excellent and provides great service every visit! I will be back because of him. He cares and it show’s Thanks Paul! Dana Nelson every visit! I will be back because of him. He cares and it show’s Thanks Paul! Dana Nelson More
by ldykboxer1
Other Employees Tagged: Joe Anthony , Paul In service
May 17, 2022
The staff is professional and caring. Paul in service truly cares about the customers and goes out of his way to make sure everyone is taken care of properly. I leave happy every time bec Paul in service truly cares about the customers and goes out of his way to make sure everyone is taken care of properly. I leave happy every time because Paul goes out of his way to ensure professional and satisfying service every time! More
by ldykboxer1
Other Employees Tagged: Joe Anthony , Jeff Owens
May 04, 2022
Everytime we are at this dealership we are always taken care of and treated with respect! Everyone is amazing, especially with our toddler! Thank you guys for always being the best! care of and treated with respect! Everyone is amazing, especially with our toddler! Thank you guys for always being the best! More
by nataliecase
Other Employees Tagged: Kevin Jones, Joe Anthony, Nerely Blanco , Andrey Gvozdevskiy, Dennis Jordan, Kyle McKenzie, Barbara (service), Joey Spears
April 29, 2022
The only honest person in the place was the sales guy! Complete nightmare. RUN AWAY! The last 2 cars I b ought I was out the door in less than Ann hour. Not here, by design. It took 5 hours, which i Complete nightmare. RUN AWAY! The last 2 cars I b ought I was out the door in less than Ann hour. Not here, by design. It took 5 hours, which is only part of their process to pitch you crap you don't need. I will detail EXACTLY how they rope you through the finance process to rip you off below and in other online forums with photos and screenshots to inform you and save you from the same ripoff technique. After refusing everything, but then finally financing through them in order to make up a small gap in funding, they still snuck in 2 separate anti theft programs I didn't want and 6 years worth of LoJack they said was automatic, even though it is not. All these contracts require the dealer to participate in cancelling them, but 2 weeks after spending $76,000 dollars and making 6 phone calls to the original rip off artist, Mackenzie Boom, her useless non-responsive boss Eugene who never calls back either, I still have no such forms.. If you are sitting in front of Mackenzie or anyone in THEIR finance Dept, they are plotting to take your money. PERIOD, Her strategy is to make small talk while working out plans to pitch you. The price differs based on how much they think you will spend. I refused "electronics protection" and she kept lowering the price, then asked me, "how much could you afford to spend on it?" Her assistant is some guy who keeps calling you "buddy" and offering poor advise on how to care for the new diesel. (You don't want to use K&N's on theses diesels....."buddy") I refused EVERYTHING they offered and repeatedly said I was only buying the truck a d was at the end of the budget on this truck. That wasn't good enough for her. I had already signed all the paperwork for MY financing with no extras, not even the "delivery fee" and all the other garbage they put on the pricing sheet (never pay those either, they dropped mine, Walk out if you even go in there at all). Then, when I agreed to finance through their bank she reprinted all the paperwork and I went to town signing off. She kept me talking and so did her pal while I signed. I missed the smile on her face as I apparently signed for 2 separate anti theft systems (Two??) and they sold me "commercial gap" which cost more. Her reason was "oh the form just says that". Somehow these forms made it into the new stack. Only the signature pages too, odd right? I got all the automated e ails from them offering to "help fix a y problems" but so far the following people are not interested in helping you out, even when you drop $76k at their business: Mackenzie Boom - would steal your kids candy "Eugene" (likely doesn't;'t really exist?) Maybe a vm for those folks who give up easily Kyle L Mackenzie - Customer Experience Manager (why does this job exist if the guy doesn't respond to customers?) Joe Cuellar - General Manager (sent automated email with his phone and email) - nada back in 2 days If you were thinking of buying here, I would suggest other placers who don't try to "help you find a better rate" so they can sneak in extra stuff to drive your FINANCED amount way up. Would you like to FINANCE that anti theft system for 6 years? Of course not. This is after they loaned out the car I was ON THE WAY to buy to someone who's car was in the shop More
by Southern Screwed Me
Other Employees Tagged: Kyle McKenzie, Jeff Owens, Eugene Smith
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