Joe Cuellar | Page 20

The only honest person in the place was the sales guy! Complete nightmare. RUN AWAY! The last 2 cars I b ought I was out the door in less than Ann hour. Not here, by design. It took 5 hours, which i Complete nightmare. RUN AWAY! The last 2 cars I b ought I was out the door in less than Ann hour. Not here, by design. It took 5 hours, which is only part of their process to pitch you crap you don't need. I will detail EXACTLY how they rope you through the finance process to rip you off below and in other online forums with photos and screenshots to inform you and save you from the same ripoff technique. After refusing everything, but then finally financing through them in order to make up a small gap in funding, they still snuck in 2 separate anti theft programs I didn't want and 6 years worth of LoJack they said was automatic, even though it is not. All these contracts require the dealer to participate in cancelling them, but 2 weeks after spending $76,000 dollars and making 6 phone calls to the original rip off artist, Mackenzie Boom, her useless non-responsive boss Eugene who never calls back either, I still have no such forms.. If you are sitting in front of Mackenzie or anyone in THEIR finance Dept, they are plotting to take your money. PERIOD, Her strategy is to make small talk while working out plans to pitch you. The price differs based on how much they think you will spend. I refused "electronics protection" and she kept lowering the price, then asked me, "how much could you afford to spend on it?" Her assistant is some guy who keeps calling you "buddy" and offering poor advise on how to care for the new diesel. (You don't want to use K&N's on theses diesels....."buddy") I refused EVERYTHING they offered and repeatedly said I was only buying the truck a d was at the end of the budget on this truck. That wasn't good enough for her. I had already signed all the paperwork for MY financing with no extras, not even the "delivery fee" and all the other garbage they put on the pricing sheet (never pay those either, they dropped mine, Walk out if you even go in there at all). Then, when I agreed to finance through their bank she reprinted all the paperwork and I went to town signing off. She kept me talking and so did her pal while I signed. I missed the smile on her face as I apparently signed for 2 separate anti theft systems (Two??) and they sold me "commercial gap" which cost more. Her reason was "oh the form just says that". Somehow these forms made it into the new stack. Only the signature pages too, odd right? I got all the automated e ails from them offering to "help fix a y problems" but so far the following people are not interested in helping you out, even when you drop $76k at their business: Mackenzie Boom - would steal your kids candy "Eugene" (likely doesn't;'t really exist?) Maybe a vm for those folks who give up easily Kyle L Mackenzie - Customer Experience Manager (why does this job exist if the guy doesn't respond to customers?) Joe Cuellar - General Manager (sent automated email with his phone and email) - nada back in 2 days If you were thinking of buying here, I would suggest other placers who don't try to "help you find a better rate" so they can sneak in extra stuff to drive your FINANCED amount way up. Would you like to FINANCE that anti theft system for 6 years? Of course not. This is after they loaned out the car I was ON THE WAY to buy to someone who's car was in the shop More

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It's always great here. Quick and easy. Car is always the shape I left it, which is nice for someone my size. Im 6'5", so it's nice to not have to adjust my seat and mirrors Quick and easy. Car is always the shape I left it, which is nice for someone my size. Im 6'5", so it's nice to not have to adjust my seat and mirrors after service. Ive even had my radio station changed at some places, which is annoying, but not here! Once it has been done correctly a few times, you have confidence it's going to be done correctly every time, and that's nice, too. I miss my old service writer, but the new one was friendly, too! More

by CHASTEEN.MIKE Verified Customer Verified Customer

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Joe was a great sales rep. 2nd time he has helped us purchase a new vehicle. 2nd time he has helped us purchase a new vehicle. More

by mrzak Verified Customer Verified Customer

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Always good work and polite and helpful service. Highly recommended and we have purchased 3 vehicles through them Highly recommended and we have purchased 3 vehicles through them More

by jmkeeter Verified Customer Verified Customer

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Great service. front desk officials are respectful and customer oriented. Technicians know their job. Excellent job and service brief. I like their protocols. easy front desk officials are respectful and customer oriented. Technicians know their job. Excellent job and service brief. I like their protocols. easy to work with and they respects customers time More

by Ernest Verified Customer Verified Customer

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Service was great. Drove right in and got taken care of. Minimal wait time for my oil change Drove right in and got taken care of. Minimal wait time for my oil change More

by kevin dorrman Verified Customer Verified Customer

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My service rep was awsome, kept me up to date, shared in detail what was going to be done, also how i can save money, and very kind detail what was going to be done, also how i can save money, and very kind More

by CHARLOTTE5260IOWA Verified Customer Verified Customer

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Magnificent, awesome. They are true believers and making others happy. A group that never gives up. They are true believers and making others happy. A group that never gives up. More

by clarissawilliams52cw Verified Customer Verified Customer

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Horrible service department. Brought my truck in for suspension warning on dash, they plugged a diagnostic computer in, found nothing wrong and charged me over$165. 3 weeks lat Brought my truck in for suspension warning on dash, they plugged a diagnostic computer in, found nothing wrong and charged me over$165. 3 weeks later air suspension completely fails, service tells me the compressor is bad. Part is out of stock and will take 2+ months to get it in. A week later the part still wasn’t ordered. More

by M3HASS Verified Customer Verified Customer

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Smooth purchase, knowledgeable, experienced, and friendly staff, timely service, and promises kept! My best car buying experience ever! staff, timely service, and promises kept! My best car buying experience ever! More

by paramajik99 Verified Customer Verified Customer

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