Mark, Joseph was great could not be happier, Jonathan in finance is very knowledgeable about his job. Overall I walk in as a customer with great optimism and was not disappointed I thank everyone I came in contact with. Keep up the great jobs you are doing. Thanks again
"It doesn't get any better than David Maus !!!!"
- Bo Miller
We had been to two other dealers in the area and had ended up walking out !!!! The other salesman wasted our tome going back and forth to ask the manager to answer our questions. David Mass has a lock on how to treat the customer !!! Warren Buffet would be proud. I don't remember the finance
guys name but he was great and explained ever thing we signed. Then we where outside going over OnStar and Blue tooth and one of the other employees came outside and said we had the wrong size tires on our Taho and made arrangements to come back and chance them out. It doesn't get any better than that !!!!
"Don't bother servicing your car here."
Let me start by saying I have owned Chevrolet Suburbans for 18 years. I love them! They are the best car/truck I have owned. However, I am sorry to say that the service department there is so unbelievably incompetent it is amazing that they make any money. Bob Oliver, the Assistant Service Manager, is not able to effectively do his job. I took my car to my personal mechanic first. He told me the problem was a known recall. Confirmed this with the dealership. I took my car to David Maus Chevrolet in Sanford for the known defect repair with an appointment. Bob said it will take less day. I get a call later in the afternoon informing me that it will be up to 5 days before I can pick up my car because they had to order a part. Okay. This happens now I need a rental. So Bob informed me they are all out and they give them out on a first come first service bases and I am welcome to come to the dealership and wait with no timeframe on availability. Clearly not an option. And Bob doesn't answer his phone so I have to go down there to tell him I need my car back and he can call me when the part arrives and I will bring it back. So low and behold I go when they open at 7am and there is a rental. I take it. Monday rolls around 5 days later and Bob says your car is ready! Great! I am out of town so I say I will pick it up on Wednesday. Perfect see you then. I fly in go directly from the airport and my car is not ready and Bob didn't know it was there. You can not make this stuff up. Livid was my feeling at the time. So, Joe, Bob's manager, nice but not helpful. So, I ask who is your manager. He is it. After further conversation changes his mind and gives me his managers name. TBC. Just say no to David Maus Chevrolet. If I could give zero stars I would have.
Other Employees Tagged:
"Very competitive and fair"
They where able to get me what I wanted at the price I wanted and where very friendly and took very good care of my new truck buying experience. Would highly recommend David Maus Chevrolet.
Other Employees Tagged:
"Why make an appointment?"
- Jars of sand
I showed up at 3:45pm for a 4:00pm appointment for JUST an oil change. As of 6:25 as I write this review I’m still sitting in waiting area waiting for car to get done. Horrible experience, I will never come back to this dealership!!!!!
"Comfortable and satisfied with the awesome deal!"
Throughout the transaction I felt comfortable and excited about purchasing my truck. Her professional and caring attude made the transaction a positive experience. Thank you
"Very professional, satisfied"
- Georgette Marable
Jonathan Neal was great! Very professional and helpful. If you want to feel no pressure when choosing you next vehicle, Jonathan is you man. Everyone at the dealership I dealt with, from Sales, Service, Finance, Customer Service and the GM, were awesome! I will first look for my next car at David Maus Chevrolet! Will recommend my friends as well.
Other Employees Tagged:
Jonathan Neal, Sales, Alexander, Ted and Scott Wytko
"TERRIBLE SERVICE & SALES"
Overall I would completely avoid David Maus Chevrolet. i have never been so disrespected and lied to as much as I have been at this dealership. I have also caught there service advisors joking around in my vehicle and revving it. I have also been misadvised countless times and lied to. Also I had a manager yell at me for a loaner being out to long while my car was still at the dealer....TRUST ME....STAY AWAY FROM DAVID MAUS. EVEN WITH A WARRANTY THEY WILL FIND A WAY TO SCREW YOU OVER.
"Highly disappointed. Service Dept. nightmare. "
- Benny G
First time buying a car so we came to David Maus because we knew one of the salesman. I bought a used car and noticed it was making a rather loud AC Fan noise that occurred about every 5-8 seconds while the AC was on, that the salesman quickly said was normal and this car made this noise to cool down the turbo. Unfortunately I knew nothing about this car so I believed him. After a few months I started reading reviews online on how this was not normal and should be fixed by the dealer. This noise would occur as long as the AC was on, every 5-8 seconds the fan would kick on so loud that you could hear it from 5 cars down in the parking lot, almost as loud as some trucks driving out there.
Fast forward to today and I have taken the car back to David Maus on about 3-4 different occasions trying to get this fixed. I spoke with multiple service advisers, a manager and even one of the mechanics. All of them told me it was normal, there was nothing wrong and I kept getting the runaround saying that with no check engine light and no overheating issues they could not fix it. I was just told that the car was "old" and that it's going to make noise, which I knew was not true because I have never heard a fan noise this loud, there was NO way this was normal. I was not satisfied in the least because I had already done research and this has been a problem with this 2012 Cruze model. After going back and forth for months getting the runaround and excuses from everyone I went to Carl Black Chevy in Orlando. Within 4 hours, not only did they diagnose the Fan problem (with no check engine light or overheating issues), but it was fixed and the issue was resolved. Funny because when the service adviser was walking towards the car, he immediately said you're here for that loud fan noise right? Even before I said anything. The fan motor ended up being replaced as is was shorting out, the Adviser was not sure how anyone who actually checked the fan could say this was normal. The Low and Mid fan speeds were not working at all and the fan was just constantly going to the highest and loudest speed even though they should not get there under normal use. So everything I was told at David Maus was not true.
Best part of all of this is I am still under my 12 month 12,000 mile pre-owned certified warranty. So it was all covered. Which makes the situation even more frustrating as to why David Maus would not fix the problem.
Now I have lost all trust in David Maus and their service employees as I spent the last months getting false information. It is unfortunate because the dealership is 5 minutes from my house so it was convenient to take it here to get service done when needed. Now I have to travel 20 miles to Carl Black Chevy to know that I will not be taken advantage of and that I am being told correct information.
The buying process wasn't bad, but the fact that I was given false information about the vehicle just to make a sale completely negates any positive experience I had. I cannot in good faith recommend this dealership to anyone and I will be warning my family and friends about it. I would hate for anyone to go through the headaches I've had to go through over the last 10 months here. For a dealership whose motto is "We'll do whatever it takes", this has been a complete let down.
Other Employees Tagged:
, JR Atwill; Richard Nunez