Joe Doyle | Page 3

1) Disorganized, awkward experience when picking up car 2) Car was supposed to be title/licensed in WI with documents being sent to our Florida address 3) 30 days later we find Florida plates wer car 2) Car was supposed to be title/licensed in WI with documents being sent to our Florida address 3) 30 days later we find Florida plates were sent to our WI address; so our car still isn’t licensed & titled in the correct state 4) initially we wanted to pick car up in January after our family left after Christmas; we were told that we had to pick up car the day it arrived on the lot - Dec 26. We had insurance started on the 26th with the Vin number given to us 5). On the 26th, we were informed that the initial car didn’t arrive but that they drove a similar vehicle from Punta Gorda to Sarasota for us to pick up. Vin number was different. 6). We were told they would have us in and out in 1 hour to pick up vehicle; it was over 2 hours and our family was waiting for us to get home as we were first celebrating Christmas on the 26th which is why we asked to pick up the car in January. Our daughter lives in San Francisco, our son in WI and the last time we were all together was years ago! 7) No one told us what documents we would need to close the deal, including proof of insurance and DD214 for Veteran’s discount. When we didn’t have that readily available (we had insurance, just not an up to date card with us), we were told we could come back the next day to pick up our new vehicle or they would drive it back to us the next day. 8) they had already put 80 miles on our new vehicle and then wanted to add on even more driving it back to North Port, close to where it came from to start with. 9) When we arrived I mentioned that my vehicle didn’t have a red bow on it (it was Christmas, after all) and was told “you haven’t left yet”- cars in the lot had big red bows but when we came out to drive home - no bow on my car! 😢 10) The Gettel Advantage paperwork mentioned something about new car care products but we didn’t receive any. Was that an oversight? We have been buying new vehicles for nearly 50 years. Cash! This is unquestionably the worst buying experience we’ve EVER had. What do these people really do go a living? Dave & Debra Simonis More

by Dave Simonis Verified Customer Verified Customer

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Very satisfied with Gettel Hyundai dealership. Our sales person was very patient with me. They took me out to the car and explained everything to me. I returned a couple days in a row for extra he Our sales person was very patient with me. They took me out to the car and explained everything to me. I returned a couple days in a row for extra help. Would highly recommend this dealership. More

by LOIS4343 Verified Customer Verified Customer

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Youseff is a great salesperson who listened to all my requests and helped me get the car of my dreams requests and helped me get the car of my dreams More

by KDONO326 Verified Customer Verified Customer

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Thank you for finding me a great car! Everyone was really friendly and nice in helping me. Everyone was really friendly and nice in helping me. More

by gamerd0g17 Verified Customer Verified Customer

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Alina was very professional and did an amazing job answering any questions that I had. We ended up buying a car for our grandson. She helped me with my decision making and that was very helpful. Great answering any questions that I had. We ended up buying a car for our grandson. She helped me with my decision making and that was very helpful. Great job Alina!! More

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H listened to me and offered suggestions how I should pro credit with my decision pro credit with my decision More

by NO3BEEKMAN Verified Customer Verified Customer

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I am proud to drive my new Hyundai I could go on and in each and every day It suits me fine I’m proud of my purchase gettel is great to deal with. I like this truck so very much thank you for contac in each and every day It suits me fine I’m proud of my purchase gettel is great to deal with. I like this truck so very much thank you for contacting me. Nancy kraus More

by kennedyjoye3216 Verified Customer Verified Customer

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I had scheduled a service on my previous owned Hyundai to be done while I was picking up my new car, this didn’t happen. I(in fact after being at the the dealership) I had to wait almost 3 hours after picki be done while I was picking up my new car, this didn’t happen. I(in fact after being at the the dealership) I had to wait almost 3 hours after picking up my new car. I understand there was a schedule screw up but, in my opinion Gettel could have offered to bring my car being serviced to me as they screwed up verses me having to wait for almost three hours. If this would have been done during my new car pick up I would have had less than an hour wait. Very poor service in my opinion as I had just written a check for over $50,000. O’Brien in Ft Myers would pick up my car for service and drive back to Venice. I would not expect that but would expect an offer to drive my car vs having me to have to wait an unreasonable time. More

by SNDWAGS Verified Customer Verified Customer

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Excellent Service Manager this particular appointment . Car was ready when promised. Work performed correctly and I am satisfied Car was ready when promised. Work performed correctly and I am satisfied More

by CINDYHOPF Verified Customer Verified Customer

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