Drove a long way to find a particular new car we wanted. In the test drive the salesman Bobby Carr knew absolutely nothing about the car. We were trying to test the new active lane keep assist and he didn't know what that was, explaining emergency braking to us instead. He also didn't know how to turn on the cruise control. Took 2 hours to test drive 2 cars.
When we sat down at the desk things got MUCH worse. Their online price was just a lie. There was no combination of incentives that could get to that price and the ad said it only included to two standard Hyundai incentives. Plus, the online price did not include the $900 dealer profit fee or the $2600 mandatory accessory package that had already been applied to the car, including a ridiculous clear sticker on the hood and a screen protector for the navigation.
After explaining all of this to them, showing them the bluebook value for the car and their own ad, the price they came back with as their best price was still ABOVE MSRP. NEVER pay MORE than MSRP for a car, that's ridiculous.
We walked out and they let us. They can only get away with this because they own all the dealers in that area. Hyundai should not allow this. If I was close enough that I'd have to go to these guys for service I would have bought another brand.