Joe Goncalves | Page 13

Elantra In response to your inquiry about my recent purchase with the Hudson Auto Group, my overall feeling was less than desired. I came into the Hyundai d In response to your inquiry about my recent purchase with the Hudson Auto Group, my overall feeling was less than desired. I came into the Hyundai dealership on Saturday, April 23rd and was immediately approached by a salesman name Jack. While he seemed eager to help, he quickly became a bit annoyed with me and my friend who came along with me that day. I told him what I was looking for and at he was not really eager to try and get me into a car that I was desiring. His customer service skills need some work in my opinion. He then called over which I believe would be his manager, Joe. Joe was more concerned with me as a customer, however long story short they sold me a car that was NOT new and had several things wrong including the following: dents in driver door, rear bumper, and a huge rusting dent on the undercarriage of the passenger side front wheel well. The interior was scraped and smelled of cigarette smoke. I later found a burn on the floor of the interior. It also have over 2,500 miles. I promptly returned the car on Monday morning horrified that I was sold this junk of a car and also quite aggravated that I appeared to be taken for a ride and advantage of as being a 1st time car buyer. I also had to take a personal day off of work in order to work this mess out. All of the salesmen were in a Monday morning meeting so I waited just over an hour for Jack and Joe to get out of this meeting. I was quickly approached and ask, "what's wrong" as if they didn't have any clue the sold me a car, that was not NEW!. Jack went and got Joe, who immediately apologized and ask "what can I do" I responded with " I want a new car" which he quickly replied and said "absolutely" and another 2 hours later, I was finally in a NEW car and driving it off the lot. Jack should have known better than to try and sell a car that was not new as new, he didn't even take the time to really walk through the car with me. I pointed out the scratches on the original car and he was like "I will tell Joe and you can bring it back". Really? In the end I am happy with my purchase and the car has been a gem to drive. I just wish I received an better experience overall from this dealership. I would recommenced sales 101 for Jack, am less than pleased he received commission on the sale. Joe overall was much better to work with. I appreciate the request for feedback and I hope I have provided some insight to better train your staff on customer service and satisfaction. More

by alison.mozak Verified Customer Verified Customer

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Long But Successful Experience! As I stated earlier in this survey...I think every oil change should be given to the customer for the entire length of the lease! I previously leased As I stated earlier in this survey...I think every oil change should be given to the customer for the entire length of the lease! I previously leased a Toyota, and I was given oil changes for a period of 24 months. That is exceptional customer service! More

by virgoborn829 Verified Customer Verified Customer

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GREAT!! Great service! Amazing help! Will definitely recommend to all my friends! Special thanks to Joe and Sergio! Thank you! From Gala Kuilinich galaku Great service! Amazing help! Will definitely recommend to all my friends! Special thanks to Joe and Sergio! Thank you! From Gala Kuilinich galakulinich@yahoo.com More

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Horrible Liars and thieves. I'm disgusted by this dealership & how they treat customers. All smiles while they rip you off and lie to you after giving their wo Liars and thieves. I'm disgusted by this dealership & how they treat customers. All smiles while they rip you off and lie to you after giving their word things will be taken care of. Dealers like this give all a bad name. More

by chrissym1983 Verified Customer Verified Customer

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First car David was very helpful and patient . It was my first time at a dealership so I had a lot of questions and he helped me throughout the process . He als David was very helpful and patient . It was my first time at a dealership so I had a lot of questions and he helped me throughout the process . He also has checked up on how everything was a week later . More

by sliz021 Verified Customer Verified Customer

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The reason I will continue to come back I have to say Joe Goncalves and Andy were great to me! They help you at all possible cost! They do not bulldoze you, they work with you to put you in I have to say Joe Goncalves and Andy were great to me! They help you at all possible cost! They do not bulldoze you, they work with you to put you in a car that you would both love and feel safe in! I have so much respect for each of them, I would recommend anyone to shop here at HUDSON HYUNDAI!!!!! Thank you guys!!!! More

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Amazing The people here are wonderful and truly help you find what you are looking for. They are very friendly and halp you get through the process quickly an The people here are wonderful and truly help you find what you are looking for. They are very friendly and halp you get through the process quickly and efficiently More

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Joey G and Serg! Sergio Lopez and Joe Goncalves were the two most helpful people during my car buying experience. Not only did they make the first time buying a car su Sergio Lopez and Joe Goncalves were the two most helpful people during my car buying experience. Not only did they make the first time buying a car super easy and fun but when I got hit two days later they really helped me out through a rough patch. They are awesome! More

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good experience 2nd lease purchase. This time, it was a great experience because I was truly taken care of. The only suggestion would be for more transparency and exp 2nd lease purchase. This time, it was a great experience because I was truly taken care of. The only suggestion would be for more transparency and explanation when signing financial documents. There was a $150 paint charge I did not understand until I asked. Otherwise, I would have not known I had paid for such a service. More

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Best ar buying experience ever! The recommended car dealership to all my family and friends the manager and the sales person was extremely helpful would not let me leave until they l The recommended car dealership to all my family and friends the manager and the sales person was extremely helpful would not let me leave until they let me buy a vehicle best experience ever!!!! More

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