Joe Grazer | Page 17

Picked up New car today, could not be happier I have leased many cars from Daniels over the years. I always have had an excellent experience. These people have a great product but they always go a I have leased many cars from Daniels over the years. I always have had an excellent experience. These people have a great product but they always go above and beyond the call of duty. Our sales person was Jane Billig and of course she worked with Joe Grazer the mgr. They provided exactly the car my wife was looking for and the transaction could not have been smoother. I should also point out that my long time service rep is Pete Woelfle and he is a huge part of my being a multiple time repeat customer. More

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Excellent Customer Service Thanks to Tony Genao I had a wonderful experience purchasing my first BMW. His patience, expertise, honesty and gentle nature made the process easy Thanks to Tony Genao I had a wonderful experience purchasing my first BMW. His patience, expertise, honesty and gentle nature made the process easy and enjoyable. More

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Oustanding Customer Service!! Jane listened to all my vehicle needs and spent quality time with me to ensure all my questions were answered in a timely manner. Jane's knowledge and Jane listened to all my vehicle needs and spent quality time with me to ensure all my questions were answered in a timely manner. Jane's knowledge and Daniel's appreciation for Veterans made my purchasing decision extremely easy. The entire Daniels team (Jane, Joe, Clint, and Rick) provided the best customer service...keep up the great work! I love my new BMW! More

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Painless Experience! This was my first experience at Daniels, and my first BMW! The transaction went smoothly, there was not a lot of haggling, hidden fees, and the usual This was my first experience at Daniels, and my first BMW! The transaction went smoothly, there was not a lot of haggling, hidden fees, and the usual painful car buying experience. Jane Billig was awesome, and kept me updated on the progress with my new car order. It arrived ahead of schedule, and delivery went smooth! Clint and Joe made the financial end simple, and Jane was patient and knowledgable explaining all of the features of the car. Thank you to all of you! Oh, and as of day 2...I think I'm drinking the BMW Kool-Aid..so much fun to drive! More

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Enthusiastic, knowledgeable - X3 I have leased my last 4 BMW's from Daniels. Professional, knowledgeable, and friendly! The deal went through efficiently, with respect for my time b I have leased my last 4 BMW's from Daniels. Professional, knowledgeable, and friendly! The deal went through efficiently, with respect for my time but thorough. More

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Great customer service! My entire experience at Daniels BMW was great! Ashley, Joe and Clint made leasing my new BMW 328i short and sweet. Definitely will be returning! My entire experience at Daniels BMW was great! Ashley, Joe and Clint made leasing my new BMW 328i short and sweet. Definitely will be returning! More

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Outstanding Very impressed with everything.Extreamly clean and comfortable,all employees were very courteous and helpful.How could anybody not like Ashley.Joe Gra Very impressed with everything.Extreamly clean and comfortable,all employees were very courteous and helpful.How could anybody not like Ashley.Joe Grazer is the best of the best.I have met many sales managers in my long buying years.Joe is a standout.When I arrived (about 11:30am ) I never expected to leave their (4pm) with a 2016 series 7 BMW xdrive beauty.Thanks to all.Denis More

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Very professional, Modern facilities, professional people. Jane was very professional and had extensive product knowledge. Treatment , customer service was exceptional. Modern facilities, professional people. Jane was very professional and had extensive product knowledge. Treatment , customer service was exceptional. Delivery experience was a nice surprise. Class all the way. More

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Unethical Culture I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a d I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a day with my sales man to move forward with the purchase. I was told by Matthew (my sales man) it was because of maintenance that had to be done, however the original price would be honored for me . This was one of many lies I was told by this dealership. Although I was told they, would honor the first price I first contacted them about, after I was approved for my loan, they tell me they will not honor it. Basically proving that they are unethical and liars (big surprise). Even before being approved for my loan I left many messages for the manager Gary with no response, and afterwards even more messages about the discrepancies and poor customer service, still no response. I finally spoke with Joe (another manager) and he let me know a deposit for pick up in less than 3 business hours was made for the car. He also told me that they priced the vehicle wrong for weeks so that was the reason for the change. He said he'd call me if the person picking up the vehicle decided not to get it, and even if they did he'd find me a car to my liking. It's been two weeks and no call, even after reaching out to him. Please stay away from this unethical business, it seems like it is the culture there. This has been a big inconvenience, I will not be recommending anyone to buy here. Also if they respond to this with a different story, just know they are lying again. More

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Sales Manager Joe Grazer We just bought a new BMW from Daniels BMW. Joe did a terrific job finalizing the purchase of our new car. He is very professional and friendly. We rea We just bought a new BMW from Daniels BMW. Joe did a terrific job finalizing the purchase of our new car. He is very professional and friendly. We really appreciated everything he did to complete our purchase. Thank you, Joe. More

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