Joe Grazer | Page 18

Unethical Culture I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a d I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a day with my sales man to move forward with the purchase. I was told by Matthew (my sales man) it was because of maintenance that had to be done, however the original price would be honored for me . This was one of many lies I was told by this dealership. Although I was told they, would honor the first price I first contacted them about, after I was approved for my loan, they tell me they will not honor it. Basically proving that they are unethical and liars (big surprise). Even before being approved for my loan I left many messages for the manager Gary with no response, and afterwards even more messages about the discrepancies and poor customer service, still no response. I finally spoke with Joe (another manager) and he let me know a deposit for pick up in less than 3 business hours was made for the car. He also told me that they priced the vehicle wrong for weeks so that was the reason for the change. He said he'd call me if the person picking up the vehicle decided not to get it, and even if they did he'd find me a car to my liking. It's been two weeks and no call, even after reaching out to him. Please stay away from this unethical business, it seems like it is the culture there. This has been a big inconvenience, I will not be recommending anyone to buy here. Also if they respond to this with a different story, just know they are lying again. More

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Sales Manager Joe Grazer We just bought a new BMW from Daniels BMW. Joe did a terrific job finalizing the purchase of our new car. He is very professional and friendly. We rea We just bought a new BMW from Daniels BMW. Joe did a terrific job finalizing the purchase of our new car. He is very professional and friendly. We really appreciated everything he did to complete our purchase. Thank you, Joe. More

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Daniels BMW Gets a Star on the Honor Roll Our lease was running out and we had been in contact with Sales Consultant Tony Genao a few weeks prior. We discussed our future BMW needs and desires Our lease was running out and we had been in contact with Sales Consultant Tony Genao a few weeks prior. We discussed our future BMW needs and desires and he assured us when the right time and the right deal came along he would contact us. A couple of days ago he kept his word/promise. He called and we responded to the dealership. Tony and Sales Manager Joe Grazer worked up a fantastic deal on a new 328IX. Tony took the time and set up test drives on a couple of models, explained the equipment of each model we drove, and when we chose the 2016 328 he got us a fantastic deal. "The Deal We Could Not Refuse"! The entire time at the dealership we were treated with respect and graciousness. The respected our time and did not drag out the process for hours and hours. They had a good selection for our to chose from. We would wholeheartedly recommend Daniels BMW and Ton Genao. Cars are what they sell/lease, but those same cars would never leave, but for a great sales person such as Tony G! More

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Consistent exceptional service! Jane Billig is the consummate professional as she is knowledgeable, intuitive and highly responsive! I have had the great fortune of working with Jane Jane Billig is the consummate professional as she is knowledgeable, intuitive and highly responsive! I have had the great fortune of working with Jane year after year, vehicle after vehicle and am 100% confident that I will work with her again! Jane can be trusted to find just what you're looking for, keeping all of your interests in mind. I highly recommend Jane! More

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Susan was the best! Great and painless experience! I started writing this big long review on how super fabulous Susan was as our client advisor and realized this is about how great she was and not abo I started writing this big long review on how super fabulous Susan was as our client advisor and realized this is about how great she was and not about me. As I was reading some of the other reviews I noticed that we were just like the person who never really considered purchasing a BMW prior to this purchase. We started looking around and chose to go to Daniels because it is close to home. From the time we walked in to the showroom until we drove off the lot with our new 2016 x3, Susan was super awesome. I started bugging her when it was 3 weeks about delivery of my car. But one reason I emailed Susan was due to the hurricane down south. Susan was extra patient with me which I loved. She said all was good and I should have it within the week. Well she was correct, I did. We ordered the vehicle Sept 19th and we drove off the lot with our x3 on Oct 19th. Thank you Susan soooooo much for your assistance before, during and now after our purchase. And thanks to Daniels BMW I will certainly recommend Susan and the dealership if I ever have the chance to do so,, I am loving my new car. As a master of fact, we just came home from a day in State College, my husband got to use all the new options on the car and he loved it. Nice ride too!, More

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Best Car Buying Experience of my Life (So far) This is a real, truthful review of my car buying experience with Daniels BMW in Allentown, PA. I am younger (21 years old) and on my third car now (cu This is a real, truthful review of my car buying experience with Daniels BMW in Allentown, PA. I am younger (21 years old) and on my third car now (custom ordered a 2016 BMW M235i X). Car shopping as a "kid" is tough and I do not do business unless they approach me first. After being ignored by Mercedes (even though I already bought one from that exact dealer) they didn't come see me when looking through the lot and same with Audi. Wasn't a BMW fan until I went to Daniels. I cannot express how great Jane Billig and Joe Grazer was. I never felt pressured, twisted, or that any schemes were tried on me. They spelled everything out and worked out a great deal with me on a price and other things I wanted on the car. The day I picked it up went smooth and there was an issue or two with additional things I wanted on the car but they took care of it and didn't settle for okay (ex. the rubber mats I ordered came in with a scratch and they sent me a new set instead directly from the BMW manufacturer within the week. Another issue came up but they took care of it immediately as well. If you are looking for a BMW, GO SEE JANE BILLIG @ Daniels BMW!!! She made the entire experience top notch down to having a bow on my car to walking me through all the features to even hand writing me a card congratulating me on my purchase :) I will highly recommend Daniels to anyone looking for a BMW, even if you live far away. Purchase from Daniels, nowhere else. I know I will! More

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Collaborative approach The art of working together to make a sale is how I would describe this experience. The sales team was led by a strong, knowledgeable, client friendly The art of working together to make a sale is how I would describe this experience. The sales team was led by a strong, knowledgeable, client friendly and dedicated person, Susan Fucinato and backed up by a personable and reasonable sales manager. This team was one of the finest I have worked with in many years of purchasing automobiles. . More

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First class operation powered by first class people! My wife and I just leased our first car ever. A new BMW 428i xdrive from Daniels. From the first step forward our saleman ,Greg Clarke, took our hands My wife and I just leased our first car ever. A new BMW 428i xdrive from Daniels. From the first step forward our saleman ,Greg Clarke, took our hands and led us through an entirely new life experience. Everything went smoothly and after a six week wait(car ordered from Germany) we picked up our this past Saturday. It's a beauty. Our thanks to general manager Bill Stoeckel and his entire staff for making this a most memorable experience. Hope to have manymore future dealings! More

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Professional and honest Excellent experience dealing with Daniels. Jane Billig and Joe Grazer were outstanding - efficient, honest, fair, good follow-up, and professional. T Excellent experience dealing with Daniels. Jane Billig and Joe Grazer were outstanding - efficient, honest, fair, good follow-up, and professional. The dealership made buying this car a real pleasure. Working with Jane was a great experience. More

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