Joe Gresh

Customer was mistaken for someone else and unprofessional text messaging after business hours was conducted. Customer was misheard multiple times by service representatives, and blamed for misuse of vehicle text messaging after business hours was conducted. Customer was misheard multiple times by service representatives, and blamed for misuse of vehicle prior to diagnostic. Vehicle was not properly taken care of until last minute when management was involved. More

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Very please with the service that I received today. Service manager was welcoming and helpful. Service manager was welcoming and helpful. More

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Great, friendly service. Everyone at Pacifico rocks. They always go above and beyond in service Everyone at Pacifico rocks. They always go above and beyond in service More

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Great, quick service. Staff was terrific and communicated findings to me via video text. Always go back for service. Staff was terrific and communicated findings to me via video text. Always go back for service. More

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Although I didn't purchase my Mazda at this dealership, I've gone there since I got my car (Apr 2020). I have been disappointed the past two visits. This visit, I had a trip coming up and the dealership ma I've gone there since I got my car (Apr 2020). I have been disappointed the past two visits. This visit, I had a trip coming up and the dealership made NO accommodation for me leaving my car there for my 4 day trip (3 nights), while it needed service. When I brought it in for what I believe to be the engine shield hanging off, this man suggested leaving the shield on. I wanted to look at the shield myself. Not only did the man "helping" me repeatedly say "I would not do that if I were you", he did not seem to budge until finally I got more serious. He THEN told me it would be a $30 to take this shield off? Even though my car was already there also being serviced? I don’t necessarily believe that "the customer is always right", but I DO expect the people I work with to be kind and try to be accommodating. I don’t believe I will be returning for my services. More

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Thanks to Jacques Nicaisse for making sure I leave Pacifico a HAPPY CUSTOMER. Ty will be back again.. Pacifico a HAPPY CUSTOMER. Ty will be back again.. More

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Staff very pleasant and knowledgeable. Quick turnaround time, appointments made easy. Fair pricing. Perfect hours of operation Quick turnaround time, appointments made easy. Fair pricing. Perfect hours of operation More

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Overall good in terms of everything providing services dealing with customers good environment easy to talk through dealing with customers good environment easy to talk through More

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Very professional staff and service! Waiting area offers drinks / snacks and bathrooms are super clean . Waiting area offers drinks / snacks and bathrooms are super clean . More

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Had an oil change scheduled. Service writer immediately apologized as they were short handed and service would be a bit longer; also offered me a rife home and back. Although it Service writer immediately apologized as they were short handed and service would be a bit longer; also offered me a rife home and back. Although it would be longer they gave me updates and I was out in no time. Also inquired about adding another service and he said I didn't need it. A pleasant experience!! More

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