Joe Gresh | Page 2

The best Mazda experience I’ve ever had being a customer for over 7 years. for over 7 years. More

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Everytime I go to Pacifico Mazda Joe Gresh, Jay, Joey Peruto and their team take great care of me. I drop my car off first thing in the morning, and they have it ready by lunch time. They provide me with Peruto and their team take great care of me. I drop my car off first thing in the morning, and they have it ready by lunch time. They provide me with a Uber or Lyft so I can back to my apartment to work, and send one for when it's time to pick up my vehicle. The team always sends a video inspection of my car so I can stay on top of maintenance and make sure everything is in good shape. 11/10 service. More

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They are the best in the business. Especially Jay in service. He is the go to guy. You will love this place. Just give it a try. You will not be disappointed. Especially Jay in service. He is the go to guy. You will love this place. Just give it a try. You will not be disappointed. More

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Josheph Peruto is a great team member at work. He knows what he’s doing. He is an asset in PACIFICO AUTO GROUP. He knows what he’s doing. He is an asset in PACIFICO AUTO GROUP. More

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I was able to make an appointment without difficulty. The service advisors and technicians were professional and accommodating when I arrived and while servicing my car. They arranged a ride share while The service advisors and technicians were professional and accommodating when I arrived and while servicing my car. They arranged a ride share while the work was being done. I had a good idea of what I needed it and wasn’t hit with any surprise recommendations for unneeded repairs. The price for the repairs was high. However it was in line with average dealer charges for the same repair. I had a better experience than I expected based on average ratings from other sites. More

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Customer was mistaken for someone else and unprofessional text messaging after business hours was conducted. Customer was misheard multiple times by service representatives, and blamed for misuse of vehicle text messaging after business hours was conducted. Customer was misheard multiple times by service representatives, and blamed for misuse of vehicle prior to diagnostic. Vehicle was not properly taken care of until last minute when management was involved. More

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Very please with the service that I received today. Service manager was welcoming and helpful. Service manager was welcoming and helpful. More

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Great, friendly service. Everyone at Pacifico rocks. They always go above and beyond in service Everyone at Pacifico rocks. They always go above and beyond in service More

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Great, quick service. Staff was terrific and communicated findings to me via video text. Always go back for service. Staff was terrific and communicated findings to me via video text. Always go back for service. More

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Although I didn't purchase my Mazda at this dealership, I've gone there since I got my car (Apr 2020). I have been disappointed the past two visits. This visit, I had a trip coming up and the dealership ma I've gone there since I got my car (Apr 2020). I have been disappointed the past two visits. This visit, I had a trip coming up and the dealership made NO accommodation for me leaving my car there for my 4 day trip (3 nights), while it needed service. When I brought it in for what I believe to be the engine shield hanging off, this man suggested leaving the shield on. I wanted to look at the shield myself. Not only did the man "helping" me repeatedly say "I would not do that if I were you", he did not seem to budge until finally I got more serious. He THEN told me it would be a $30 to take this shield off? Even though my car was already there also being serviced? I don’t necessarily believe that "the customer is always right", but I DO expect the people I work with to be kind and try to be accommodating. I don’t believe I will be returning for my services. More

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