Joe Grove
Joe Grove at Fort Wayne Kia

Joe Grove

Sales Associate

Fort Wayne Kia

1112 Ave of Autos
Fort Wayne, IN 46804

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rated
59 Reviews
not yet
rated

59 Reviews

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Dealership Experience

8 yrs, 8 mos

Industry Experience

8 yrs, 8 mos

59 Reviews of Joe Grove

March 21, 2023

Dealership Rating
Employee Rating

The messed up my car I kept telling them my oil light keeps coming on and I have to put oil in it . And then they finally going to say your oil is mixing with your cooling. I need a new engine and I have More

by Msllove22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stephen Allsteadt, Rob Pargeon, Brianna Modugno , Jerome Dowdell, Pete Herman, Andrew Kistler, Codey Lambert, Nick Nguyen

Mar 25, 2023

Fort Wayne Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 14, 2023

Dealership Rating
Employee Rating

Excellent experience from the team, especially Corban! ! Thank You!!! We will continue to look to Fort Wayne Kia for our vehicles! More

by PJSULLY22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephen Allsteadt, Rob Pargeon, Brianna Modugno , Jerome Dowdell, Pete Herman, Andrew Kistler, Codey Lambert, Nick Nguyen, Corban

Feb 14, 2023

Fort Wayne Kia responded

Thanks for sharing your thoughts about your experience with Fort Wayne Kia. Corban and our team appreciate your business and hope to see you again soon!

November 03, 2022

Dealership Rating
Employee Rating

It took 3 calls for someone to pick up in service. It took 3 visited to fix back hatch latch on my van. It cost $650 to fix a manual back door. More

by DONGREULICH8484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stephen Allsteadt, Rob Pargeon, Brianna Modugno , Jerome Dowdell, Pete Herman, Andrew Kistler, Codey Lambert, Nick Nguyen

Nov 07, 2022

Fort Wayne Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Don, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 01, 2022

Dealership Rating
Employee Rating

They did a good job and would definitely recommend them for anyone who is looking a car More

by DDENNEY458
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerome Dowdell, Pete Herman, Andrew Kistler, Codey Lambert, Nick Nguyen

Nov 03, 2022

Fort Wayne Kia responded

Thank you for your very kind review. Jerome and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Kia.

October 31, 2022

Dealership Rating
Employee Rating

Always fast, reliable service. They always go over what needs done, and what they recommend. More

by WAGGS.BEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Pargeon

Oct 31, 2022

Fort Wayne Kia responded

Thanks for sharing your thoughts about your experience with Fort Wayne Kia. We appreciate your business and hope to see you again soon!

August 19, 2022

Dealership Rating
Employee Rating

Very thorough and got everything done in a timely manner. If other issues popped up they were quick to contact you. More

by CRG968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerome Dowdell

Aug 21, 2022

Fort Wayne Kia responded

Thank you! Jerome, Joe, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Kia.

August 18, 2022

Dealership Rating
Employee Rating

Went in for factory recall. Service was prompt and as promised. Was able to get a recommended alignment on the spot. More

by NATALIA.BETHEA
Customer Service
Friendliness
Recommend Dealer
Yes
Aug 21, 2022

Fort Wayne Kia responded

Natalia, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 10, 2022

Dealership Rating
Employee Rating

Everyone was very pleasant and made sure their explanations were easy to understand. The wait time was very reasonable, there was great customer service and you could tell the employees knew what More

by wheelermjw152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2022

Fort Wayne Kia responded

We appreciate your business and our team looks forward to serving you again soon!

July 27, 2022

Dealership Rating
Employee Rating

My service was completed promptly and efficiently. I really enjoyed talking with the friendly service advisors as well. More

by RIVIERASORENTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Pargeon , Bryan Buss

Jul 28, 2022

Fort Wayne Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 21, 2022

Dealership Rating
Employee Rating

Everyone was quite NICE and KNOWLEDGEABLE, but this was the 1st time in my 70-years of living that I had to pay OVER-LIST-PRICE for a NEW CAR!!! Just didn't seem quite right to me...lol More

by BETSY.BILYEW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2022

Fort Wayne Kia responded

Betsy, thank you for taking the time to share your thoughts on working with our team. We appreciate your business and hope you enjoy your new car!

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