Joe Kelly

Laird Noller Hyundai responded

Thank you for sharing your feedback with us. We're glad to hear that we were able to get you in on time and complete the service within the promised timeframe. However, we apologize for any inconvenience caused by the switch in service advisors and the lack of follow-up on your original questions. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our communication processes. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. Thank you for choosing us for your service needs, and we hope to have the opportunity to provide you with an even better experience in the future.

Laird Noller Hyundai responded

Thank you for sharing your experience with us! We're thrilled to hear that despite the size of our store, you found a wide selection of cars and were treated like a valued customer. Providing reasonable deals and excellent customer service are our priorities, and we're glad to hear that Joe Kelly and our business manager made your experience positive. We're excited and look forward to providing continued support. If you ever need assistance or have any questions, please don't hesitate to reach out. Enjoy your amazing new car, and thank you for choosing us!

Laird Noller Hyundai responded

We apologize for any confusion regarding the name. We're glad to hear that Joe Kelly, the sales manager, and the finance team provided you with a great experience. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us for your automotive needs!

Laird Noller Hyundai responded

We're truly sorry to hear about your experience with your 2016 Hyundai Santa Fe. We understand your frustration, and we want to assure you that we strive to provide the best possible support for our customers. Unfortunately, decisions regarding warranty coverage and repairs are ultimately determined by Hyundai Corporate, and we are limited in what we can do in such cases. We empathize with your situation and regret any inconvenience this has caused. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and appreciate your loyalty to our brand. Please keep in mind our other brands that we offer for your future purchase.

Laird Noller Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear that your experience with us, from test drive to finance to final purchase, was quick, painless, and even enjoyable. Our team works hard to ensure that every customer feels comfortable and at home throughout the entire process. We appreciate your kind words and your business. If you ever need anything in the future, don't hesitate to reach out. We're here to help!

Laird Noller Hyundai responded

We're thrilled to hear about your positive experience at Laird Noller Hyundai in Lawrence, Kansas! Thank you for recognizing Ali Bomia and Todd Kelley for their exceptional service. It's wonderful to know that they made the purchasing process smooth and informative for you. We truly appreciate your continued loyalty to our dealership, and we're delighted to have had the opportunity to assist you once again. If you ever need anything in the future, please don't hesitate to reach out. Safe travels in your new 2024 Kona Limited!

Laird Noller Hyundai responded

We're delighted to hear that Joe and our dealership provided you with an easy and seamless experience! We are delighted to hear that our team took great care of you and made things seamless. Thank you for choosing our dealership, and we look forward to serving you again in the future!

Laird Noller Hyundai responded

Thank you for taking the time to share your positive experience with us! We are delighted to hear that your vehicle transaction was fast, professional, and easy, providing you with a high level of satisfaction. We appreciate your trust in us and your valuable feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again. Thank you for choosing us!

Laird Noller Hyundai responded

Thank you for taking the time to share your positive experience with our service department! We're thrilled to hear that we could address and resolve your battery issues to your satisfaction. Providing top-notch service and ensuring our customers leave with a smile is what we aim for. Your kind words about our cheerful and responsive team mean a lot to us. Thank you for trusting us with your business!