An extremely sensitive situation was brought to Joe and
staff and they handled it with the utmost care and the urgency allowed during that time. Due to the sensitivity of the situation, they had to accommo
staff and they handled it with the utmost care and the urgency allowed during that time. Due to the sensitivity of the situation, they had to accommodate me several times even when I was not handling myself well. I was, in fact, rude and not because they had did anything wrong but personal issues. They still treated me with care, understanding, and support without making me feel bad for my situation. Joe is one of a kind and shines bright in authenticity and care for his customers and their specific needs. The finance advisor, James-also handled my situation with strength and extreme care, working to relieve me of any further burdens outside of my situation. Having PTSD and not being able to control symptoms is embarrassing and debilitating and this staff banded together and guided me right through, even when I was in fight or flight and being so short and rude. They will listen. They will understand and work hard to see you and assist you in the best possible way. My sincerest apologies but also my full gratitude. You’ve just helped a mother flee from an extremely traumatic situation and it will come back to you ten fold! Thank you! ❤️
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by taylormyeates
Nov 20, 2025 -
City Volkswagen of Highland responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Highland.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
joe was very sweet and profesional.
highly rec him and love that he got me what i wanted. ty joe!
highly rec him and love that he got me what i wanted. ty joe!
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by vwgurl
Nov 14, 2025 -
City Volkswagen of Highland responded
Thanks for sharing about your experience with City Volkswagen of Highland. We appreciate your business and hope to see you again soon!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
JOE WAS AMAZING.
He worked with what I had and made it work. Highly recommend
He worked with what I had and made it work. Highly recommend
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by yareligonzalez28
Nov 13, 2025 -
City Volkswagen of Highland responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
had an absolutely amazing experience purchasing my
Volkswagen Atlas Cross Sport! Joe] did a phenomenal job helping me find my dream car. He was professional, patient, and genuinely cared about finding
Volkswagen Atlas Cross Sport! Joe] did a phenomenal job helping me find my dream car. He was professional, patient, and genuinely cared about finding the perfect fit for me. The process was smooth from start to finish, and I couldn’t be happier with my new vehicle. I highly recommend working with him if you’re looking for someone who truly goes above and beyond for their customers!
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by keskew
Nov 10, 2025 -
City Volkswagen of Highland responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Joe LeDuc was amazing he took very good care of us, he
made this process smooth and quick. I would recommend to friends and family!!! Thanks Joe😘
made this process smooth and quick. I would recommend to friends and family!!! Thanks Joe😘
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by JeanBean
Nov 08, 2025 -
City Volkswagen of Highland responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Highland!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Joe is amazing… very patient, kind and honest.
Understood and listened to what I wanted and worked with me. He gave me a thorough view & test drive of the car. He was great, thanks Joe!
Understood and listened to what I wanted and worked with me. He gave me a thorough view & test drive of the car. He was great, thanks Joe!
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by wraygan
Nov 08, 2025 -
City Volkswagen of Highland responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
I bought a Jetta Joe helped me I love him best guy ever
he was really helpful
he was really helpful
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by Sonae Williams
Nov 07, 2025 -
City Volkswagen of Highland responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Highland!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
TOOK MY CAR THERE 3 TIMES IN 2 WEEKS AND ITS STILL NOT
FIXED! ITS WORSE! IT MAKES NOISE WHEN I STOP AND ALL THEY CAN SAY IS ITS TGE WEATHER! IT IS NOT!,MY CAR HAS GOTTEN WORSW SINCE I BROUGHT IT THERE! HO
FIXED! ITS WORSE! IT MAKES NOISE WHEN I STOP AND ALL THEY CAN SAY IS ITS TGE WEATHER! IT IS NOT!,MY CAR HAS GOTTEN WORSW SINCE I BROUGHT IT THERE! HORRIBLE EXPERIENCE WITH NO SOLUTION UNLESS I GIVE THEM MONEY I DONT HAVE
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by brittnewright
Service Price Transparency
Nov 03, 2025 -
City Volkswagen of Highland responded
Thank you for bringing this to our attention, Brittne, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Chris Capparelli
Service Director
ccapparelli@cityautogroup.com
I purchased a red VW Atlas.
Joe LeDuc was totally wonderful. I recommend him to everyone. A great experience!
Joe LeDuc was totally wonderful. I recommend him to everyone. A great experience!
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by TLY
Oct 29, 2025 -
City Volkswagen of Highland responded
Thanks for sharing about your experience with City Volkswagen of Highland. We appreciate your business and hope to see you again soon!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com
Joe and Andrew are awesome!
They are knowledgeable and sincere. It is great to work with them
They are knowledgeable and sincere. It is great to work with them
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by mechanic6179
Other Employees Tagged:
Tim Curran, Andrew Smith
Oct 27, 2025 -
City Volkswagen of Highland responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Highland!
Dan Brasil
Director of Sales Operations dbrasil@cityautogroup.com