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James Thomas

Overview Reviews (260) Inventory (247)

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James Thomas

Finance Manager

City Volkswagen of Highland

9601 Indianapolis Blvd
Highland, IN 46322

I've been in the Auto Industry since 1998 and my passion is providing my clients with the Ultimate Automotive Buying and Ownership experience.

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4.8

260 Reviews

I've been in the Auto Industry since 1998 and my passion is providing my clients with the Ultimate Automotive Buying and Ownership experience.

Overview Reviews (260) Inventory (247)

Dealership Experience

2 yrs, 11 mos

Industry Experience

28 yrs, 1 mo

4.8

260 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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260 Reviews of James Thomas

April 09, 2026

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Employee Rating

I’ve always had a great experience when purchasing from this dealership. Brian ADHD Rolando got me in and out quickly!! New car!! this dealership. Brian ADHD Rolando got me in and out quickly!! New car!! More

by PLIVINGSTON6190

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian West, Rolando Pena

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Apr 10, 2026 -

City Volkswagen of Highland responded

We appreciate your continued trust and are glad to hear Brian and Rolando made the process so smooth. It’s great that you’re enjoying your new car. We look forward to helping you again in the future. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 03, 2026

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Employee Rating

Rolando Pena was wonderful! Can’t say enough good about him. Would buy a car from him again and again. James Thomas in finance was cool until we turned down an additional warran Can’t say enough good about him. Would buy a car from him again and again. James Thomas in finance was cool until we turned down an additional warranty and wouldn’t take no for an answer. Tried to pressure us into it. Not ideal and left a bad impression. Overall, great experience just be prepared to be firm if dealing with James. More

by VW Lover

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rolando Pena

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Apr 03, 2026 -

City Volkswagen of Highland responded

It’s wonderful to hear Rolando provided such great support during your Volkswagen Tiguan purchase. We regret the frustration you felt with James and appreciate you sharing that feedback. Enjoy driving your new Tiguan, and thanks for the 5 stars. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 30, 2026

Dealership Rating

Employee Rating

Mr. Andy was very helpful with trying to get a car for my granddaughter. Thank you granddaughter. Thank you More

by gladyreyriv

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andy Mcquiston

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Mar 30, 2026 -

City Volkswagen of Highland responded

It’s great to know Andy made the process of getting a new Volkswagen for your granddaughter so straightforward. Thank you for choosing Volkswagen. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 30, 2026

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Employee Rating

They’re very speedy, I was here saturday looking into buying a car that was pretty simple and just something to get me from A to B. Now i’m here on monday getting more than what I was looking for or even buying a car that was pretty simple and just something to get me from A to B. Now i’m here on monday getting more than what I was looking for or even expecting, Andy was a great help ! I’m very grateful and excited for what to come !! More

by telia.williams6

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andy Mcquiston

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Mar 30, 2026 -

City Volkswagen of Highland responded

We’re delighted to hear Andy helped you find a used Hyundai beyond your expectations so swiftly. It’s great to know our team could deliver more than just basic transportation. Congratulations on your Hyundai and enjoy the journey ahead. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 28, 2026

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Employee Rating

Great customer service respectful Talk load talk load & clear to make sure I understand what I was singing & test drove the car so I can kno wat I was purchasing clear to make sure I understand what I was singing & test drove the car so I can kno wat I was purchasing More

by Leslie Montybull75

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Larnell Pillow, Daveed Allen

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Mar 28, 2026 -

City Volkswagen of Highland responded

Thank you for highlighting our team’s clear communication and respectful approach during your test drive of the Volkswagen Atlas. We’re glad you felt confident in your purchase after experiencing the vehicle firsthand. Your feedback means a lot to us, and we look forward to assisting you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 27, 2026

Dealership Rating

Employee Rating

Rolando was excellent to work with today. He was kind, attentive, honest, and very straightforward throughout the whole process. I really appreciated that he got to the point without any game He was kind, attentive, honest, and very straightforward throughout the whole process. I really appreciated that he got to the point without any games, confusion, or misleading information. He made me feel comfortable and confident from the beginning. I truly wish more salespeople would learn from someone with Rolando’s level of experience and professionalism. More

by Hector

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian West, Rolando Pena , Clemente

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Mar 28, 2026 -

City Volkswagen of Highland responded

Thank you for sharing your feedback and for the 5-star rating. We’re delighted that Rolando’s honest, straightforward approach made you feel confident in choosing your used Volkswagen Taos. Whenever you need assistance in the future, we’re here to help. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 27, 2026

Dealership Rating

Employee Rating

Helped out every time above what is expected. Very kind and generous. Helped from second I walked in the door. Very kind and generous. Helped from second I walked in the door. More

by R_bernotus

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lameshia Rogers

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Mar 27, 2026 -

City Volkswagen of Highland responded

We’re delighted our team exceeded your expectations and provided prompt, attentive care for your Volkswagen Taos from the moment you arrived. It’s wonderful to hear you felt supported and valued throughout your visit. We look forward to assisting you again. Chris Capparelli Service Director ccapparelli@cityautogroup.com

March 27, 2026

Dealership Rating

Employee Rating

Staff was nice, the facility is clean and comfortable and services offered were very reasonably priced. services offered were very reasonably priced. More

by JIMLITKE81

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alex Ortiz

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Mar 27, 2026 -

City Volkswagen of Highland responded

It’s great to hear you enjoyed our friendly staff, clean facility, and affordable services. We’re pleased you felt comfortable during your visit. Enjoy driving your new Volkswagen Tiguan! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 20, 2026

Dealership Rating

Employee Rating

Lameshia was great person to go to! Very professional, very nice and helpful. I truly appreciate her. Thanks again! Very professional, very nice and helpful. I truly appreciate her. Thanks again! More

by Ashleenicholson33

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lameshia Rogers, Chris Capparelli, Larnell Pillow

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Mar 20, 2026 -

City Volkswagen of Highland responded

Thank you for highlighting Lameshia’s professionalism and helpfulness during your used Volkswagen Tiguan purchase. We appreciate you choosing us and hope to assist you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 14, 2026

Dealership Rating

Employee Rating

Andy did a great job. He was super friendly, helpful and attentive. Would definitely buy from him again. He was super friendly, helpful and attentive. Would definitely buy from him again. More

by nmankenb

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andy Mcquiston

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Mar 14, 2026 -

City Volkswagen of Highland responded

Thank you for highlighting Andy’s helpful and attentive service. We’re delighted he made such a positive impression and look forward to assisting you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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