Joe Magana | Page 3

In the past year or two I feel like the service at this location has gown downhill. It simply doesn't feel like there is a desire to provide excellent service and address my concerns as a customer. I have location has gown downhill. It simply doesn't feel like there is a desire to provide excellent service and address my concerns as a customer. I have been leasing from this Toyota dealership for the past 8 years, but I am considering going elsewhere, as I often feel that my concerns are not particularly important to the service staff. The attitude is best described as blase. Also I have no evidence that my vehicle is ever sanitized after being serviced. I always do this myself. I was disappointed recently as I brought my car in for it's scheduled maintenance, waited 4.5 hours for it to be finished, and then just 3 weeks later, an indicator light started coming on re: the washer fluid. This shouldn't happen so soon after a service. Feels like sloppy work. More

by THENINASTORM Verified Customer Verified Customer

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Excellent customer service. Highly recommend the Santa Monica Toyota Service Center for everyone. They are busy, but for a reason. They customers a loyal to this Service Center. Monica Toyota Service Center for everyone. They are busy, but for a reason. They customers a loyal to this Service Center. More

by norbert.gor Verified Customer Verified Customer

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Daniel Hill and Kevin Foster and Joe Magana were really helpful, informative and very patient. We felt we had good information and support to make our decision to purchase our RAV4. We are very happy with helpful, informative and very patient. We felt we had good information and support to make our decision to purchase our RAV4. We are very happy with the whole experience. More

by LWLWHITLEY Verified Customer Verified Customer

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Disgusting! Hasn’t gotten back to me to fix my new scratched car. They said they’d will get back to me but never did!whatsoeverp scratched car. They said they’d will get back to me but never did!whatsoeverp More

by VRANDONH22 Verified Customer Verified Customer

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Service department is lazy and very inconstant. I have canceled my Toyota Care because of it. I was told that my service was not economical for them even though I had purchased Toyota Care canceled my Toyota Care because of it. I was told that my service was not economical for them even though I had purchased Toyota Care More

by aric.jennings Verified Customer Verified Customer

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Took great care of me and my car. Kept me informed of when my car was ready. Made the process of servicing my vehicle quick when my car was ready. Made the process of servicing my vehicle quick More

by Fflorentina55 Verified Customer Verified Customer

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Joanna is a fabulous Toyota rep as are the others who always keep you updated. Joanna goes the extra mile and makes great suggestions for places to go while you're waiting, like good coffee and farmer's always keep you updated. Joanna goes the extra mile and makes great suggestions for places to go while you're waiting, like good coffee and farmer's market! More

by CANTORJENBV Verified Customer Verified Customer

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My service advisor was prompt, cordial and attentive throughout my 6 month servi ce. It also was completed within the time frame that was projected. Excellent job! throughout my 6 month servi ce. It also was completed within the time frame that was projected. Excellent job! More

by MKALMANSOHN Verified Customer Verified Customer

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Amazing, great team over at Santa Monica Toyota. I was in and out with no issues in under an hour. Love my Mirai! Highly recommend. and out with no issues in under an hour. Love my Mirai! Highly recommend. More

by cerbonen Verified Customer Verified Customer

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Toyota of Santa Monica is the best dealership in Los Angeles. The sales team has enough product knowledge to allow the customer to make a decision without pressure, turnover or interference from a manag Angeles. The sales team has enough product knowledge to allow the customer to make a decision without pressure, turnover or interference from a manager, which is why they have the best sales record in Los Angeles. The service technicians are the most experienced in Los Angeles and no customer will leave without full confidence that the service job has been complete and reliable. More

by TONYC41 Verified Customer Verified Customer

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