Joe Marino

The purchase experience here was outstanding, calm, and professional. I don't even think the word "gimmick" is in their dictionary. At all times I was treated like a valued customer, given full information and disclosure, AND they even trained me... yes.. trained me on the car's technology and gadgets. What I liked the most is that the sales rep ran the entire process. No being handed off to a manager or finance department. This created a seamless transactions that I thought was a well-informed decision on my part. I had been to several other dealerships and was told inaccurate information, and was given the "upsell routine". There were absolutely no shenanigans going on at Ray Catena Lexus. By the way, I had checked out an Infinity at another Ray Catena dealership, and got the very same high-quality experience!!!!!! This is VERY important to know because it means its just the way this chain of dealerships does business. I have purchased many cars in the past, and this was by far the best experience I've had from beginning to end and on through the service department as well! I just never thought buying a car could go so well.

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Joe was so nice and professional he spoke to us about our needs and price ,never pushed us. He kept the price point never trying to push it higher what a nice experience. He didn't have any SUV on the lot but called and searched the sister store and found exactly what we wanted had it the next day for us.

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We had a Great Experience yesterday . We were treated the way we would expect a quality dealer with quality employees would treat it's customers...

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I was very happy how I was treated by everyone at Ray Catena. The moment I walked into the door until I left with my car. Chad the sales manager was very helpful during the sales process and Joe continued to deliver excellent service throughout the remaining steps in the process. Darryl the tech expert was great and really took his time to go over all the features and is very enthusiastic.

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Felt like a queen for the day. It was such a nice experience. The salesman were great. They answered all my questions. They were so good. I walked out with a 2018 Lexus Premium GX460.

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Joe was our sales advisor for our latest purchase at Ray Catena Lexus. Joe made the process of buying a certified pre-owned car easy and he made sure we were not left with questions unanswered. Joe is knowledgeable, friendly, and it was a pleasure to work with him.

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I and my wife returned a leased vehicle and leased a new Lexus from Ray Catena Lexus of Monmouth. The staff is very courteous and they go out of the way help customers. All paperwork formalities were completed very smoothly without delay. All papers were ready before our arrival. It was a very enjoyable and pleasant experience.

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Dealt with very courteous sales people. Made the purchase very easy. In addition, no price quibbling. Joe Marino and Chris Bruno were very helpful in assisting with making our decision on the vehicle.

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As a senior citizen, I have had quite a number of dealer encounters. This was by far the most satisfying experience I've ever had.

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From the moment we walked into the dealership we were treated like we were the only customers. Joe was patient with all our questions and did not pressure us at all. Darryl R., the delivery consultant, was extremely informative and made sure I was completely comfortable before leaving the dealership. Definitely not your typical dreaded car buying experience. Will definitely recommend this dealer to anyone that is in the market for a Lexus.

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