Joe O'Day | Page 4

Great Customer Experience - Sayed Azhar! My recent customer experience at Grubbs Infiniti in Grapevine, TX was excellent! Through each step of my Q60 purchase, I was impressed with the entire My recent customer experience at Grubbs Infiniti in Grapevine, TX was excellent! Through each step of my Q60 purchase, I was impressed with the entire experience! Sayed was very friendly, knowledgeable, professional, and helpful in answering my questions and presenting different purchasing options. I've purchased other Infiniti cars from Grubbs and I've always received the same consistent, courteous service which has impressed me with Grubb's brand and culture! This experience and the entire process with Sayed further reinforced my strong positive impression of the strong culture and their commitment to quality people! Joe O'Day, the Sales Manager and Gerry Truax, the Finance Manager were also extremely helpful and professional further enhancing the experience. All through the process the attention to detail and follow-up were impressive! Sayed, 'thank you' again for everything and I will definitely be referring prospective buyers to you so they can have an equally positive experience! More

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DO NOT PURCHASE A CAR FROM THIS DEALERSHIP!!! I have purchased 26 cars in my lifetime between my husband and I. This dealership by far is the worst I have ever purchased a car from. They lie, t I have purchased 26 cars in my lifetime between my husband and I. This dealership by far is the worst I have ever purchased a car from. They lie, they cheat and they are very rude!!! My sales person was great. The sales manager Joe was a total jerk. I had problems after purchasing my car getting the add on features that we owed to me. The finance Dept. deliberately wrote my contract wrong and would not correct it and when I challenged them on it were VERY rude to me. BUY YOUR CAR FROM ANOTHER DEALERSHIP. More

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Friendly and excellent Service Faraz and Michael were both super helpful in getting us into our certified pre-owned Infiniti. They made the selection and purchase process easy and p Faraz and Michael were both super helpful in getting us into our certified pre-owned Infiniti. They made the selection and purchase process easy and pain free. I will be using them again in the future. More

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Free Starbucks coffee is just icing on the Grubb's cake! I can't even begin to tell you how awesome the people of Grubb's Infiniti are! Never have I been treated so well buying a car that I think of as a I can't even begin to tell you how awesome the people of Grubb's Infiniti are! Never have I been treated so well buying a car that I think of as a spaceship. First they put me in what I truly needed for my business needs instead of focusing on making the largest sale ever. Yes, I'm going to get free Starbucks coffee long as I have my infiniti and so this is a bipartisan review on my part. The break room had free coffee, drinks, food, wifi, huge tv's, GOOD Greek yogurt, candy and many other snacks that kept my 3 year old at bay. Yes, I'm really looking forward to getting my car washed for free any time it is ever needed but I also see that as an excuse to go hang around some really genuine caring people. OK, enough mushy stuff, let me get to the nuts and bolts of the experience. This Q70L I purchased is nothing short of a futuristic sweet riding spaceship and all of the customers I have been driving around Dallas in it are just blown away even more than I am! Grand Canyon Spacious, smooth and more tech than I could ever want or need. Voice activation for my phone and nav really are perfect for my needs driving around the city and all of the seats and stirring wheel being heated is just ridiculously neato. Lastly a truly beautiful fine automobile and the delivery of it Grubb's gave literally rolling out a red carpet for me before driving it out of the show room, well now that's just very cool! My 3 year even made a big mess with her snacks all and they could of cared less.... PS - Your squeaky clean bathrooms even ROCK! Way to go and thank you so much Grubb's infiniti! Sincerely, Luigi Valastro More

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Grubbs Infiniti When I moved to Texas I started looking for the second car for my wife and got in touch with Grubbs Infiniti at Euless location and happen to be When I moved to Texas I started looking for the second car for my wife and got in touch with Grubbs Infiniti at Euless location and happen to be I meat Joe O'Day, who is extremely professional and very friendly sales person , he gave me an offer that was hard to resist and I was very sotisfied with my purchase of new wehicle . I was really glad when Joe moved to the new location In Grapevine end up getting another car from Joe and I am sure I will come back again . I would definitely recommend this dealership and of course when you visit that location ask for Joe . I am enjoying going to Grapevine location and get my car wash only at this place , you cannot beat that ??. Joe if you read my review , thanks again and I will see you soon . More

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Great dealership! Grubbs Infiniti is the best place to go when purchasing your next vehicle. I just purchased car #4 from Joe O'Day, who is not only extremely professi Grubbs Infiniti is the best place to go when purchasing your next vehicle. I just purchased car #4 from Joe O'Day, who is not only extremely professional, but also knowledgeable of the products and concerned about your needs and wants. You'll be in great hands with Joe and the entire team at Grubbs Infiniti! More

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Positive + Received what I consider a great car for fair price, but what I found unique was the HIGHLY PROFESSIONAL manner in which our salesman Joe showed both Received what I consider a great car for fair price, but what I found unique was the HIGHLY PROFESSIONAL manner in which our salesman Joe showed both of us and knowlegable information he provided about his product. From start to finish he treated us and the car deal in a positive and truly professional manner. Plus a big hats off to the higherups in the management staff as they were on the ball and made things move along quick and painless. More

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Had been a Sewell Infiniti customer for 4 cars until my last 2. Candidly, came to Grubbs the first time for a better price, I came back the second time because the price and SERVICE were far superior at G last 2. Candidly, came to Grubbs the first time for a better price, I came back the second time because the price and SERVICE were far superior at Grubbs. I don't know if Sewell is slipping or if Grubbs is that good at their game - but Joe and the Grubbs team really have it figured out right now. I would highly recommend Joe O'Day and Grubbs Infiniti. More

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From start to finish Joe was true to his word. In his initial email to me, he stated he would make it a fun, fast experience! What I appreciated the most was the fact that once I introduced my 17 year o initial email to me, he stated he would make it a fun, fast experience! What I appreciated the most was the fact that once I introduced my 17 year old son (who we were buying the car for) he directed his questions to him instead of us. All the other dealerships acted as if he wasn't there. This made an impression on my son. It is the little things that make a huge difference - simply treating him as if he was the buyer. When it came time to make the deal - he was honest and fair. You can't ask for more than that. Next step was the financing - in comes Mark.... The dreaded finance office - wait - it wasn't dreadful at all! Mark was easy going - thorough, fast and charming. He didn't try to sell us on things we didn't need - didn't pressure and made us feel welcome in his office. I can assure you that if I need to purchase another vehicle - I will stop there first to see my two favorites - Joe and Mark! You should be very proud to have these men on your team! More

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I drove from Plano to do business with Joe O'day, again. This is my second new Infiniti from Joe/Grubbs. Joe is the consumate professional and ensures an overall positive customer experience where the in This is my second new Infiniti from Joe/Grubbs. Joe is the consumate professional and ensures an overall positive customer experience where the industry standard falls far short. I credit Grubbs for nurturing an environment where professionals like Joe O'day can maintain high standards of customer satisfaction as well as a premium product. More

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