Joe Pagano

Updating my post from last week. Pine Belt said it didn't have any servicing openings until the END OF OCTOBER on the latest Jeep Wrangler 4xe recall issued at the end of July. AND Pine Belt said it didn't have any servicing openings until the END OF OCTOBER on the latest Jeep Wrangler 4xe recall issued at the end of July. AND NO LOANERS. Total nonsense. Again they're people are clearly trained not to accommodate recalls. Salerno Duane Jeep up in Summit (only about an hour north) was also experiencing high demand for servicing but accommodated immediately, picked up the phone and resolved the issue in less than 2 hours within 1 week of receiving the latest recall. Will never step foot in Pine Belt again as they do not stand by their product when it comes to servicing and their employees are trained to leave you without a solution with your recalled vehicle sitting in the street for months away from your house and other vehicles while a potential fire hazard and unusable. More

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Horrific. Received my 5th recall in 2 years on my 2024 Jeep 4xe. On my latest received on July 31 the recall said to park the car away from homes and other Received my 5th recall in 2 years on my 2024 Jeep 4xe. On my latest received on July 31 the recall said to park the car away from homes and other cars bc of fire risk. The dealership said it has no service availabilities until the END OF OCTOBER! AND NO LOANERS. Staff clearly trained NOT to care and to just process disgusted customers w no solutions on a luxury priced car. On my last recall the dealership actually said they’re not technically my dealership bc it’s a leased vehicle. Managers never call back. Stay away from Pine Belt. More

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I ordered my Jeep Wrangler Unlimited Rubicon XR back in Jan 2022. The dealership sent me emails stating it was being built, being inspected and transported all in Jan and Feb. By May I was like, where th Jan 2022. The dealership sent me emails stating it was being built, being inspected and transported all in Jan and Feb. By May I was like, where the heck is it? I had to get Stellantis involved to get any type of accurate answer on when it would be delivered. It was delivered in July. Fender had a gash in it and leather center console was torn and the starter was bad. Pine Belt had all issues resolved but what a hassle. With my dealings of Pine Belt I have noticed that the turnover rate for their sales people and their service reps is quite high. My rear window had to be replaced twice due to the rear defroster kept failing. The installed headliner had to be glued in permanently due to it kept falling off multiple times. Fast forward to this year and and the steering damper had to be replaced which they covered and then a couple months later the steering got loose again and I got the dreaded death wobble. It is 4 years old and has 38k miles on it. I take it in at 7:45am on July 22 and tell them it has death wobble. No calls all day. I actually called around 11am and asked to speak to service manager Joe Deangelo but was put to voicemail and left a message. NO CALL BACK. About 4:30pm I call, asked to speak with my service rep who is not available and then ask to speak to the service manager who is also unavailable, then I ask for ANY manager and they wound up transferring me to manager Joe Pagano and I ask about the Jeep. He asked when I brought it in and I told him that morning at 7:45am. He says "I'd be surprised if they even got to it yet". I said good thing I didn't sit and wait for it. Anyways, he said he would check on it and call me back. At this point I did receive a text and it stated it needed approval to get the work done. I DO NOT do business over text messaging, especially this kind of stuff. Now it's 5:40pm and I call back since manager Joe Pagano did not call me back. At that time the rep that answered the phone said all the service reps and managers have gone home for the day. I asked why no one has reached out and they had no answer. I told them I was coming to get my Jeep and didn't want them to touch it. This rep's name was Debbie and she was the only helpful person all day. I wish I got her last name or what department. When I went to get the keys for the Jeep from the cashier, my service rep was walking by. I stopped her and asked why she never contacted me. She stated she was busy. xxx? So I am supposed to leave my Jeep there for days? Maybe they need to hire more service reps. This dealership is complete garbage as is all their reps and managers, especially Joe Pagano, Joe Deangelo and service rep Lynne Simmo. No professionalism and no customer courtesy. There were only two people at that dealership that were a pleasure to deal with, Debbie and Lucas Camacho. After I get home, I had an email with suggested repairs and it was the track bar and alignment which was priced at $1k. xxx!!! All the issues and times I have spent at that dealership because of all the problems with this thing and they can't even compensate me with ANYTHING, not even a free oil change. AVOID THIS DEALERSHIP AT ALL COSTS. DO NOT USE. More

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Fabulous dealership. Everyone, especially my salesman Adam went above and beyond to get me the deal I wanted! We’ve bought from Pine Belt before and will again and again. Everyone, especially my salesman Adam went above and beyond to get me the deal I wanted! We’ve bought from Pine Belt before and will again and again. Highly recommended!! More

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Very good experience was easy and the staff was great. Would highly recommend this dealership. Would highly recommend this dealership. More

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Fast and helpful service to purchase a new vehicle. All options are on the table for a review. All options are on the table for a review. More

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Such an unbelievable and welcoming experience today at pine belt !!!!! Eric cohen and his team were amazing !!!! Love my new car 🥳🤩 pine belt !!!!! Eric cohen and his team were amazing !!!! Love my new car 🥳🤩 More

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Jim and the people at pine belt are great guys to work with. They have your best interest in mind. Highly recommend them with. They have your best interest in mind. Highly recommend them More

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It was a please working with Josh Pollak. He is a very professional individual that strived for success and for me to have a smooth experience from start to finish. Will definitely be back. He is a very professional individual that strived for success and for me to have a smooth experience from start to finish. Will definitely be back. More

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We had many questions in regard to a new tow vehicle for our camping trailer. Michael called us from home after hours and answers all our questions. He set up an appointment at our convenience. During the t our camping trailer. Michael called us from home after hours and answers all our questions. He set up an appointment at our convenience. During the time spent with us he showed different vehicles and discussed the capabilities of each. His product knowledge is outstanding. He spent many hours working with us to determine the best vehicle and price for us. We highly appreciate and recommend Michael Smith if you are looking for a knowledgeable truck specialist. More

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