Joe Richardson

Contacted dealer about a car they had listed on their website. Agreed to purchase the vehicle on Friday evening. The finance manager was to contact me for the deposit and wire instructions for final pa website. Agreed to purchase the vehicle on Friday evening. The finance manager was to contact me for the deposit and wire instructions for final payment. He never called Friday or Saturday. I contacted my salesperson Joe Richardson letting him know that nobody had called yet. They renegotiated the deal again Monday morning with the delivery information. Finally, Monday evening they called to let me know that they sold the car out from under me on Saturday. Needless to say, I was not pleased. I asked Joe for his manager's name and Josh Ingram (his manager) ended up calling me about the deal. Josh informed me that Joe was new and did not know how things worked at their dealership yet. I asked him if it was the manager's job to make sure he does. Then he started throwing out other excuses as well. I acknowledge the fact that Josh made the effort to call, but I could have done without excuses. Very poor customer service from this dealer! If you are not there in person, do not go thru all the trouble. I had sent my DL information and proof of insurance on the car I was supposed to purchase. You would have thought that someone would have pulled the car aside while the deal was finished up. I was always waiting on them to get back with me. More

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