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Joe Rivarola
148 Reviews
Dealership Experience
9 yrs, 10 mos
Industry Experience
45 yrs, 8 mos
Specialties & Trainings
Ford Service Advisor Master Certification
148 Reviews
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148 Reviews of Joe Rivarola
November 20, 2018
Good job. Quick service. Satisfying results. Keep it up. My time is my own as I run my own vocational based service as a spin-off from years of my work experience. It pays to get a car repaired in a shop tha My time is my own as I run my own vocational based service as a spin-off from years of my work experience. It pays to get a car repaired in a shop that knows its product. Knowing Fords, in my life, is the key as my driving time needs my connections at work or play, day by day. Customer satisfaction is critical in a fast paced world. More
by JWBAMBAM
Verified CustomerOther Employees Tagged: Thomas Siraco, Matthew Stickney, Rodney Vera , Julie Aguirre, Chris Belesi, Mathew Brooks, Marty Jacobs, Bonnie Lang, Larry LaSpisa
November 06, 2018
Recent Service On Saturday, 10/27/2018 I brought my Ford Escape in for an oil change. The Service advisors Joe Rivarola and Marty Jacobs both greeted by name and Mr. On Saturday, 10/27/2018 I brought my Ford Escape in for an oil change. The Service advisors Joe Rivarola and Marty Jacobs both greeted by name and Mr. Jacobs checked me in and wrote my service request immediately. In a very short period of time, the service on my vehicle was completed and I was checked out with my car having an oil change, multi point inspection and tire rotation. The car was just as clean as when I brought it in for service. Excellent service at Newins Ford which thanks to Joe and Marty, is performed in a timely and thorough manner. More
by Steve 37
Other Employees Tagged: Marty Jacobs
November 01, 2018
Always very satisfied with Newins Ford service department. Have been a customer of Newins Bayshore ford for many years. All my vehicles have all been serviced at Newins service dept. Have always been treated f Have been a customer of Newins Bayshore ford for many years. All my vehicles have all been serviced at Newins service dept. Have always been treated fairly at Newins. Bonnie Lang has been very helpful each time I visit the service dept. She has earned my 5 STAR rateing. More
by mike304
Other Employees Tagged: Bonnie Lang
October 30, 2018
Service pleasure Always a pleasure dealing with Newins service department! They treat you like family! Work is always done quickly and efficiently! The mechanics car Always a pleasure dealing with Newins service department! They treat you like family! Work is always done quickly and efficiently! The mechanics care about the cars they work on and treat it like it's their own! More
by SEREJ
Other Employees Tagged: Marty Jacobs
October 30, 2018
Good service. Very nice joe with the explanation of my car needs ,the time you took with my service , and the calls you did when the car was ready thx you very muc Very nice joe with the explanation of my car needs ,the time you took with my service , and the calls you did when the car was ready thx you very much More
by ROSE.CARNATION
October 26, 2018
Very Satisfied Joe and Marty always make your service experience pleasant and informative. They thoroughly explain the wok that needs to be done, how long it will ta Joe and Marty always make your service experience pleasant and informative. They thoroughly explain the wok that needs to be done, how long it will take and the estimated cost. They are a pleasure to deal with and make sure that difficult service issues are resolved to my complete satisfaction. More
by k2
Other Employees Tagged: Marty Jacobs
October 22, 2018
2 weeks and no closer to a resolution The team and ford HQ are stumped as to why the expedition is sluggish., mpg as low as 7 from 15 normally The latest suggestion is to use high test The team and ford HQ are stumped as to why the expedition is sluggish., mpg as low as 7 from 15 normally The latest suggestion is to use high test fuel and an additive This experience has been Extremely frustrating More
by Surfpirate
October 20, 2018
Work Truck Joe knows how important my work truck is to me, brought in for regular service, Joe gives my truck to the same tech when ever Steve is working. Steve Joe knows how important my work truck is to me, brought in for regular service, Joe gives my truck to the same tech when ever Steve is working. Steve knows my truck, Joe & Steve keep my 2006 in top shape so I can earn a living. More
by bldeagle56
Other Employees Tagged: Marty Jacobs, Steve
October 18, 2018
Worst service I have ever had! Currently still waiting for an oil change. Made an "appointment" at 7:45. Was here at 7:42, it is now 9:40 and I am still waiting. 2 hours+ for an o Currently still waiting for an oil change. Made an "appointment" at 7:45. Was here at 7:42, it is now 9:40 and I am still waiting. 2 hours+ for an oil change??? I can't imagine if I needed anything else done how long that would take. Never coming back here again, save your money and time, go somewhere else. More
by Frank624901
Other Employees Tagged: Marty Jacobs, Bonnie Lang, Louisea Miers-Martin
October 11, 2018
Excellent experience I have always brought my car to Newins since the day I purchased it there. The sales staff was wonderful and the service staff has follow suit. They I have always brought my car to Newins since the day I purchased it there. The sales staff was wonderful and the service staff has follow suit. They are always accommodating and have repaired my car in a timely manner. The service agents and always respectful and knowledgeable. After purchasing many cars in my life Newins is by far the best dealership. More
by JHALBY
Other Employees Tagged: Chris Belesi, Marty Jacobs, Bonnie Lang
