Joe Wagner

I found winter Haven Honda a very easy place to deal with. I bought a 2026 Honda CRV- Hybrid. My sales person Lalila answered all my questions and made sure I got deal that I wanted. All the people t with. I bought a 2026 Honda CRV- Hybrid. My sales person Lalila answered all my questions and made sure I got deal that I wanted. All the people there were helpful and friendly. More

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The compressor on my Honda locked up. I'm a HVAC mech so I knew what was wrong. The service advisor told me I to pay the $100+ diagnostic charge. He told me they found my compressor was I'm a HVAC mech so I knew what was wrong. The service advisor told me I to pay the $100+ diagnostic charge. He told me they found my compressor was locked up and needed a new one. After the was replaced the next day I had no AC. I made another appointment. He called to say they need to purge my system. A few hours later he called to ask if I had any problems with my power steering I told him "Never". He said that while my car was up on the lift they discovered that my power steering pump was 'shot' and I needed a new one. It had mysteriously gone bad while on the lift. I paid for a new one. After that was replaced I still had no AC. Another visit I told him that my power steering reservoir oil was bouncing when the car was running. He said that was normal. He said I now needed a new condenser coil for my AC. because it was clogged and they could not back flush it. I paid for a new on.e After $3200 my A/C was finally working again. 3 weeks later my pump started to growl and the steering fluid bubble out of the top. I made an appointment and after they checked they said they could not find anything. To bring it in the next time it did it. A few days later it did the same thing. I didn't turn it off and took it to Honda. My regular advisor was not there so I talked to another one. After they checked my car they said the Return pump hose had a leak in the rubber to metal crimp connection. Since it wasn't like that when I brought it in it would be replaced under warranty and no charges. He said he would have to order that hose and he would call me when it was in. When I went to leave I got almost to Cypress Blvd and had no brakes. I limped back to the service bay using the emergency brake. The advisor told me that he thought that my peddle seemed little soft when he pulled it around. He went out and found my brake fluid cup was almost empty. He added fluid and before he could get in and press on my pedal the fluid was on the ground. He looked under the car and said my metal brake lines were leaking. I told him I had no problem when I got there. Another mystery. I said that something must have happened coming out of the service bay or when they took it in. If there was oil in the bay it happened after they took it in. If not then it happened when they took it out and no one said anything about it. The advisor didn't say anything until I almost had gotten onto the highway. I waited inside for the service department to look at it. They said that is was just a coincidence that my line burst as I was leaving the dealership. They had to order new lines. They took me home again and later when he called he told me it would be $2,300 to replace my brake lines. Instead of snaking the old and new lines in and out they would have to drop my Rack and Pinion to replace the lines. That would take another day to order and make the repair. He also said that they would charge me to replace the power steering hose after the precious advisor told me there would be no charge. I'm still waiting for a decision on that and for them to let me know when my car is done after my 5th visit. As long as nothing else mysteriously breaks down I'll only need to check my power steering pump once a week and be very careful every time I come to a red light to be sure I am able to stop. More

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We purchased a car from Bryan Irizarry who is a Sales Rep for Honda and did a great job in helping us find a car suited for us.. He was very cordial and honest with us. We highly recommend him to our fam Rep for Honda and did a great job in helping us find a car suited for us.. He was very cordial and honest with us. We highly recommend him to our family and friends or anyone that is in need of a car. He is very knowledgeable and friendly. You can find Bryan at Winter Haven Honda. More

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I bought a used car from you guys it's been 3 months and so far I spent $3000 to fix it and you guys told me nothing wrong wi the car everything was checked out before. You guys give me a trash car. And you so far I spent $3000 to fix it and you guys told me nothing wrong wi the car everything was checked out before. You guys give me a trash car. And you know it. More

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Very friendly and expert sales staff. We had no problems. More

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I have always taken my Honda CR-V to the Honda in winter haven and the last time I had it changed again their mechanic there forgot to replace my seal that goes with my oil filter? Therefore I was leaking o haven and the last time I had it changed again their mechanic there forgot to replace my seal that goes with my oil filter? Therefore I was leaking oil after a week or two? I wish I had kept my receipt to know who worked on it ! But just be careful you never know if they do this intentionally to make money off you by forcing you to go back and letting them care for it when it was them who messed it up from the get go!!!!!! 👎👎👎 More

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George was my sales person helped me put together the deal that I wanted. Just bought a 2020 CRV. People in the finance department were very easy and helpful to work with. deal that I wanted. Just bought a 2020 CRV. People in the finance department were very easy and helpful to work with. More

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Good dealer excellent vendor n excellent place work good for costumes good equipment n excellent mechanics shop all personal its excellent n good deals n costumer happy for costumes good equipment n excellent mechanics shop all personal its excellent n good deals n costumer happy More

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Treated right! For three days, I negotiated with 6 Honda dealerships across 3 counties, incl. Michael Lopez from Winter Haven Honda. As an educated consumer, I can’t For three days, I negotiated with 6 Honda dealerships across 3 counties, incl. Michael Lopez from Winter Haven Honda. As an educated consumer, I can’t really use the term “wasted”, but I can say that I delayed the process of purchasing my 2019 Honda Accord by 2 days & about 23 hours. Mike was readily available by phone (my preference), text & e-mail. He treated me like a person, never condescending & always professional, knowledgeable & straight-forward; incl. fact-checking if he wasn’t 100% sure about something (which only applied to a detail or 2). He sent pictures & was true to every word he spoke. Upon arriving & going through the purchasing process, Mike sat with me in the car & went through every feature on my Accord, pausing for my every question & allowing me to interact hands-on as we progressed. As awesome as the car is, at the end of the day, I made the deal with Mike, because of Mike – he earned, & retained my trust. I would be remiss to not mention Alejandro Botello, who handled the paperwork in the financing office; another great guy who is pleasantly personable & just simply – professional. I am beyond ecstatic with my brand-new Honda & can’t say enough about all the staff that I encountered from initial contact, to driving off the lot. I drove 2 hours each way; the latter segment being the most enjoyable! Thank you, Michael Lopez & Winter Haven Honda, for a great deal to put me behind the wheel of my truly stellar 2019 Accord! I’ll be back! P.S. - Really appreciate the Veterans reserved parking - Thanks Joe Wagner (Owner)! More

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Excellence Service George customer service was superb. He was polite and professional the entire time. I couldn’t ask for a better sales rep. I highly recommend George.. George customer service was superb. He was polite and professional the entire time. I couldn’t ask for a better sales rep. I highly recommend George.. George helped me find the perfect car. From walking through the door to leaving with my new vehicle he was great. He communication throughout the process and made sure we were comfortable. I got a brand new car for a great price. The whole experience was excellent. More

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