Joe Walker | Page 6

First I would like to say thanks for the good service, for me it's always a good pleasure to use honda piazza. Thank you. for me it's always a good pleasure to use honda piazza. Thank you. More

by JEAN.JOSEPH538 Verified Customer Verified Customer

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Simple, efficient online scheduling with plenty of available service appointments. Very courteous, friendly, knowledgeable, and helpful staff. Thorough explanations of the scope of service to be comp available service appointments. Very courteous, friendly, knowledgeable, and helpful staff. Thorough explanations of the scope of service to be completed upon check in, including estimated costs up front. Prompt completion of the work. Great phone and text communications. More

by FLTELLEZ Verified Customer Verified Customer

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Service is excellent. Wesley is the best advisor you could ask for. The technician is so honest. Work well done Wesley is the best advisor you could ask for. The technician is so honest. Work well done More

by QUANLE2403 Verified Customer Verified Customer

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Everyone was very pleasant and helpful. I appreciated future recommendations for my car. Waiting room is quite comfortable! I appreciated future recommendations for my car. Waiting room is quite comfortable! More

by MLJACO73 Verified Customer Verified Customer

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This as my first visit which turned into 3 trips with this dealership. I really appreciated Piazza service Getting me in when my check engine light and all my dash lights came on. I was not surprised th this dealership. I really appreciated Piazza service Getting me in when my check engine light and all my dash lights came on. I was not surprised they did not have the BCM in stock and that I had to return. The advisor informed me the part would be in the next day. I was also told to not drive my car long distance (no more than an hour). I was surprised the service advisor did not schedule my appointment while I was standing in front of them. I never received a call that the part came in and I had to call the dealership to set up an appointment. The service advisor set me up for Labor Day (which I commented I was surprised they weee open). He confirmed I wanted to wait and he confirmed it would take about 2 hours. I arrived at 11 am for my appointment in Labor Day. Shortly after settling in the waiting room a service advisory informed me that the job would take about 2 hours and the service department closed at 12. I don’t think it’s necessary to say how sissy I was to have to once again reschedule an appointment to return again. I came in and had the part replaced a week later. The service advisor confirmed it would take about 2 hours. Prior to this appointment I was offered a loaner car only because when Piazza texted me how I would rate them I said poorly which prompted a phone call from Piazza. While I was getting the part installed, after waiting 3 hours and no one giving me an update on my vehicle, I had to find a service advisor to get an update on my vehicles. I was THEN informed that the computers were not communicating and it was taking longer and they would have to put me in a loaner car. I should never have been the one to go to the service advisor to get a status update. At the 2 hour mark they should have walked over to their waiting room to tell me what the issue was and at that time offered me a loaner car. As a first experience with Piazza I was not impressed. Although the woman I spoke with tried to fix the mistakes and genuinely seemed concerned it did not relay to the advisors. The service advisors I dealt with were all very nice and professional but I felt lacked communication with their customers. More

by STEPHANIEG2026 Verified Customer Verified Customer

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Very kind and explained well. A+ service. Dealership is very clean and they have a nice waiting area. A+ service. Dealership is very clean and they have a nice waiting area. More

by Dawn VanEvera Verified Customer Verified Customer

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Good people here……took care of my car & service was done within no time, good experience so far. within no time, good experience so far. More

by SHREYASHRATHOD36MS Verified Customer Verified Customer

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I have been going there for 16 years, including for one of my cars that I did not purchase at Honda. I wouldn’t think of going anywhere else. Service has never been anything short of perfect. of my cars that I did not purchase at Honda. I wouldn’t think of going anywhere else. Service has never been anything short of perfect. More

by LMK3472 Verified Customer Verified Customer

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Staff were Courteous Service center are Prompt in their service service with updates while car in shop Staff are Kind Easy making appointments Excellent valet service and helpful Update via text is co service service with updates while car in shop Staff are Kind Easy making appointments Excellent valet service and helpful Update via text is convenient More

by SHEERDAN21 Verified Customer Verified Customer

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Service technician was very friendly, knowledgeable and helpful. Parking attendant also friendly and helpful. Service was completed to my satisfaction. Will return! helpful. Parking attendant also friendly and helpful. Service was completed to my satisfaction. Will return! More

by HAAS1111 Verified Customer Verified Customer

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