Joe Yun | Page 42

Great They were friendly. Our lease was up on our Santa Fe oh, and Joe worked hard to find us the exact model and amenities that we were looking for in our They were friendly. Our lease was up on our Santa Fe oh, and Joe worked hard to find us the exact model and amenities that we were looking for in our new lease. More

by gosterland Verified Customer Verified Customer

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Simply amazing I was so nervous coming in to buy my first car but Joe made it an enjoyable experience and I could not be happier. I would highly recommend him. I was so nervous coming in to buy my first car but Joe made it an enjoyable experience and I could not be happier. I would highly recommend him. More

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Totally unresponsive Overall I believe the dealership is good to work with. In 2014 I purchased an Elantra GT Hatchback which was traded in during May 2019, We are now l Overall I believe the dealership is good to work with. In 2014 I purchased an Elantra GT Hatchback which was traded in during May 2019, We are now leasing two Kona Limited that are great. Crestmont did a great job of securing the colors we were looking for and was in general very responsive to our needs. Unfortunately we had a few problems during the pick up our the two Konas, which I had to spend a couple of hours trying to resolve on my own relating to the Blue Link set up on the cars. Although the issue was quite frustrating to resolve, we were also disappointed when we reached out to Ken Harris. We reached out to Ken via email and also via a text message on the dealership website that we may need some additional help in resolve the Blue Link set up issues we were experiencing. I also relayed some frustration on the 2-3 hours we spent on our own working with Blue Link to resolve, which could have been avoided by the vehicles being set up properly when the cars were first picked up. Ken did not respond to either inquiry. We heard absolutely no response which is very disappointing. Joe Yun, who was our salesman, helped in the ultimate resolution of the issue. Yet it would have been nice to hear some level of support from the sales manager relating to the issue we were having and the 3 1/2 hours spent at the dealership the day the vehicles were picked up. Suggest an increased focus on the customer, who will drive repeat business to the dealership (including referrals). If timely and responsive follow up is not a focus of the sales manager, then customers can always take their business elsewhere. Although I am not sure which sales manager was onsite the day we picked up the vehicles, we were also surprised that no one else besides Joe Yun apologized (took 3 1/2 hours to pick up cars) or even thanked us for buying two vehicles from their dealership. In my 40 years of buying vehicles from multiple dealerships I have never experienced this lack of focus on the customer before. Thankfully Joe Yun was supportive in the process. He is an asset to the dealership. More

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Excellent and informative sales and service Just a fantastic experience buying the car. Joe was informed and was patient with all my questions. I would definitely recommend seeing Joe when purch Just a fantastic experience buying the car. Joe was informed and was patient with all my questions. I would definitely recommend seeing Joe when purchasing a new vehicle More

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Great My wife and I really enjoyed working with Joe in the purchase of the new car. Joe even found a car with black interior that my wife asked for. My wife and I really enjoyed working with Joe in the purchase of the new car. Joe even found a car with black interior that my wife asked for. More

by jcaja1719 Verified Customer Verified Customer

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Amazing experience Absolutely loved the experience with Mr Yun! My fiancé and I both agreed it was the best car buying experience we’ve ever had, the genesis we went wit Absolutely loved the experience with Mr Yun! My fiancé and I both agreed it was the best car buying experience we’ve ever had, the genesis we went with amazes us more the own it and we got the deal of a lifetime too!! Faith More

by faithatbw21 Verified Customer Verified Customer

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Car purchase Joe Young and staff work very hard to find the vehicle that we wanted the what was hard finding a third row Santa Fe they come up it was wonderful to Joe Young and staff work very hard to find the vehicle that we wanted the what was hard finding a third row Santa Fe they come up it was wonderful to work with very patient very understanding very informative can't thank him enough and will recommend him in the future More

by David l Verified Customer Verified Customer

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Awesome service! I was skeptical about going to Hyundai because buying a car can be very stressful for me. Joe Yun was the first salesmen I didn’t have to bicker wit I was skeptical about going to Hyundai because buying a car can be very stressful for me. Joe Yun was the first salesmen I didn’t have to bicker with over a monthly car payment. He listened to what I wanted and my price was met. I will definitely be back to Hyundai when my lease is up. Thank you Joe for being so patient with me. I’m very happy with my new Kona. More

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Pushy Joe is very pushy, and does not listen to you. He asks you what do you want to do over and over again. Was very irritated with him and all his emails Joe is very pushy, and does not listen to you. He asks you what do you want to do over and over again. Was very irritated with him and all his emails and text messages. Will not work with him ever again. More

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New car Was much more enjoyable than we thought, especially Joe. The after market support is always top notch. Will consider doing future business with dealer Was much more enjoyable than we thought, especially Joe. The after market support is always top notch. Will consider doing future business with dealership and Joe. More

by bkuczeryn Verified Customer Verified Customer

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