Joel Dykstra | Page 10

Breathe of fresh air I live in the south suburbs of Chicago and just minutes away from another dealership. I drive right past that dealership to Thomas Dodge and Jeep bec I live in the south suburbs of Chicago and just minutes away from another dealership. I drive right past that dealership to Thomas Dodge and Jeep because the service is do much better. Not only do they have good customer service, but they take good care of my Jeep and work as quickly as they can. More

by clm2 Verified Customer Verified Customer

Report | Print

I have had nothing but problems out of my 2018 dodge First my car had 49 miles it’s sold to me as new car I bought car in first complaint rotors rusted on brand new car and a strong burning smell they to First my car had 49 miles it’s sold to me as new car I bought car in first complaint rotors rusted on brand new car and a strong burning smell they told me oh that’s from car sitting it will rub off and the burning smell will go away the technician probably left so plastic on car I should have gave car back then I said ok took car burning smell went away rust went off but know my brakes sticking I have took car in for several issues all I get is blown off that’s normal that’s normal we didn’t find anything had oil leak they made it worse they suck the technician Jason had oil all over my car after service was preformed he said I thought they were going to wash it manager Brian just said sorry then take the car home oil leak wasn’t even fixed still leaking had to take car back twice went back next day they told me Jason wasn’t in bring car back Monday because the same technician worked on it had to fix it come back Monday oh we forgot Jason is on vacation will have someone else look at it it was still leaking he said he found leak using dye an I was never compensated just sorry it’s fixed now I had noise popping sound coming from back Jason said he finally after how times I bought car in heard the noise an he tightened the axles what kind of fix is that really I still here the noise today the brakes sticking I was told that’s normal the sunroof opens closes on its own the radio shuts off says amps too hot they told me they reset the uconnect I’m still having same problems popping sound when I put car in gear sticking with the brakes shaking rattling at start up all I was told that’s normal what Really they suck from technicians to the manager Brian these things are not normal I been bringing this car in since i bought it I pay 700 dollars a month I just want my car fixed what’s wrong with that i clearly here clicking noise when I put it in gear I heard a tech representative say to a tech I really need this fixed right don’t give it to a young tech give to an older one talking about someone else s car that’s been in twice for service it just not right what is going on there i really don’t even want the car anymore I don’t even want to go in to that service department ever horrible experience I will never recommend or buy any car from dodge highland More

Report | Print

The worst experience with a dealership I have ever experienc Thomas Dodge has been just awful as far as my vehicle experience. I was sold a car that had illegal tint on the windows I found out because I was pul Thomas Dodge has been just awful as far as my vehicle experience. I was sold a car that had illegal tint on the windows I found out because I was pulled over for this, the USB ports do not work, the safety locks on 1 side of the wheels are stripped and they want to charge me $135 just to attempt to remove them (this is how the car was sold to me), the back up camera quit working after less than 1 year, and the list goes on. I will never buy another vehicle from this dealership. They are so unaccommidating AND they act as if the literally don't give a xxxx. All they seem to care about is selling cars off their lot and not customer satisfaction. If I could give this dealership/service experience a zero star rating, I would! More

by TRH4481 Verified Customer Verified Customer

Report | Print

Amazing What an amazing experience. From the time I walked in til the time I left everyone was wonderful. I was in and out in 45 minutes. What an amazing experience. From the time I walked in til the time I left everyone was wonderful. I was in and out in 45 minutes. More

by chasy2804 Verified Customer Verified Customer

Report | Print

conflicting appointment info On March 20th, I called in the morning to see if there was appointment availablitity for an oil change. The woman looked up my account, and said one w On March 20th, I called in the morning to see if there was appointment availablitity for an oil change. The woman looked up my account, and said one was not needed. My husband goes there, about an hour later with a 2 year old, to be told he DOES in fact need an appointment. We made one for the 22nd and had no issues with our service. Like everyone else we have a life, we both work, we have 4 kids, it’s already a pain to carve out time to do this maintenance and it makes it more dreadful when you don’t know what to plan. Please improve your communication. I’m am not sure who I spoke to or who completed the service. More

by SOCKETPLUG Verified Customer Verified Customer

Report | Print

Gods for the BUSY! I have a VERY busy life and I am not always able to make and keep appointments. I drove in and Kelly helped me like I was in Jeep Heaven. I had more t I have a VERY busy life and I am not always able to make and keep appointments. I drove in and Kelly helped me like I was in Jeep Heaven. I had more than an oil change that needed to be done and got serviced right away. Kelly kept me updated along the wait, and in just a few hours I drove away with all maintenance complete. I had nothing but THANK YOU's to say!!!!! More

by lc95501 Verified Customer Verified Customer

Report | Print

5 star facility! This place is great! In and out,in no time. Very satisfied! The price was very reasonable. They even emptied,my oil catch can. They will always servic This place is great! In and out,in no time. Very satisfied! The price was very reasonable. They even emptied,my oil catch can. They will always service my vehicle! More

by AUSTINKANE35 Verified Customer Verified Customer

Report | Print

Quick Service I was promptly greeted in the service drive and my Jeep was in and out of the shop. I brought my Jeep in for routine maintenance. I was promptly greeted in the service drive and my Jeep was in and out of the shop. I brought my Jeep in for routine maintenance. More

by GOTHRAVEN1 Verified Customer Verified Customer

Report | Print

Thomas Service Is THE BEST From first contact with Kelly, my service writer to the completion of the service by Joel, my mechanic, the process was seamless and painless. Lenard From first contact with Kelly, my service writer to the completion of the service by Joel, my mechanic, the process was seamless and painless. Lenard shuttled me home and brought me back to pick up my RAM 2500. Repair was complete same day and the workmanship excellent. THANK YOU, THOMAS SERVICE. YOU ARE THE BEST! More

by oilmanpaul Verified Customer Verified Customer

Report | Print

Excellent Service ...Had scheduled appointment for oil change, tire rotation & cabin air filter replacement. In & out of dealership in 42 minutes. Very professional and ...Had scheduled appointment for oil change, tire rotation & cabin air filter replacement. In & out of dealership in 42 minutes. Very professional and courteous service advisor. Highly recommend. More

by RODLOVESRICE Verified Customer Verified Customer

Report | Print