Joel Valdez | Page 2

I have 2 Toyotas. I always service at my dealership Toyota of Brookfield! ( I am not even sure where Napleton is????) Service is always reliable and fair. I rely on MaryLou and Joel and they are sim Toyota of Brookfield! ( I am not even sure where Napleton is????) Service is always reliable and fair. I rely on MaryLou and Joel and they are simply the best! I'll be back! Jeff B More

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They sold me a car without fully examining the whole car and it’s been having problems since I got it. I now need to spend an extra $7,000 for a whole new motor because they won’t take the blame for somethi and it’s been having problems since I got it. I now need to spend an extra $7,000 for a whole new motor because they won’t take the blame for something they did. 😡 More

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MaryLou and the Toyota of Brookfield Service Department make you feel at ease when you bring a car in. The team is always professional and friendly. Thank you so much Toyota of Brookfield! make you feel at ease when you bring a car in. The team is always professional and friendly. Thank you so much Toyota of Brookfield! More

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Great Service Experience Marylou made going to get my car fixed a pleasant experience! Normally I dread going to the dealership to get work done, but Marylou welcomed me in wi Marylou made going to get my car fixed a pleasant experience! Normally I dread going to the dealership to get work done, but Marylou welcomed me in with a smile and was friendly and helpful the whole time. The team worked quickly and minimized my waiting. I will definitely recommend Marylou and the team to my friends and family! More

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Uncrupulous Service Department Removed the wheel lug locking key from my truck during service. Never returned it. Getting ready to take a trip and checked for the locking lug, not t Removed the wheel lug locking key from my truck during service. Never returned it. Getting ready to take a trip and checked for the locking lug, not there. Gave me the run when I called. Had to speak to four different people. Come on. Tell the service tech to give it back. More

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Good prices poor service Went in for an online scheduled oil change and tire rotation. Asked the service rep how long it would take. One hour they stated. Sure, that seems fai Went in for an online scheduled oil change and tire rotation. Asked the service rep how long it would take. One hour they stated. Sure, that seems fair and reasonable. It took over two hours for the service to be performed. You have to ask yourself, how people keep on coming in for service if they won't perform it in an industry reasonable timeframe - even with scheduling an appointment in advance. Update: Noticed the price given online for the appointment and the price taken at the dealership was different. Talked with service and here's what happened. This week Toyota of Brookfield moved to a new "tiered" pricing. Oil change and tire rotation on a Highlander is now 79.99 vs last week it was 65. Here's the problem - when you quote a price online for an appointment and then change it when you get to the dealership this is the definition of bait and switch. More

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Breath of fresh air! Working with Dave G. was such a pleasure. We were treated like family! He took the pressure out of the process and gave us 5 Star customer service. I Working with Dave G. was such a pleasure. We were treated like family! He took the pressure out of the process and gave us 5 Star customer service. I would highly recommend Toyota of Brookfield to anyone in the market for a new Toyota! More

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