Joey Pugliese

Jena is one of the many reasons we have now purchased our 5th Andrews Cadillac! She is more than a salesperson on any given day! She goes out of her way to get our family in a perfect ride! Of the 7 Cadillac 5th Andrews Cadillac! She is more than a salesperson on any given day! She goes out of her way to get our family in a perfect ride! Of the 7 Cadillacs I’ve owned, this purchase has surpassed my favorite and that was my very first Escalade purchase- it was such a fun day many years ago but this one takes the cake and I owe it all to Jena and Andrew’s!! She is so patient with me and now all I have to give her is just a few descriptions and she’s on the hunt! Jena and Shane and the whole Mt. Juliet team is a dream team! They make car buying fun….yes, I said it! And, the service department is THE BEST!! From every interaction with anyone in any department at Andrews MT Juliet, you are made to feel at ease knowing you and your vehicle are getting excellent attention! 100% recommend Jena and the MT Juliet Andrews team! You will not regret any second spent there! More

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From the moment I called Joey till the time I drove off the lot everyone made me feel welcomed and special! Benton, Justin and Joe went above and beyond. They made everything even more special as they knew the lot everyone made me feel welcomed and special! Benton, Justin and Joe went above and beyond. They made everything even more special as they knew it was my birthday. They went out of their way putting a big red bow on my new Escalade and told me happy birthday over and over. Justin is a saint…he sat in the car with me for almost 2 hours setting up onstar/pairing my phone and showing me how everything worked. He even offered for me to come back in a few days for a refresher and to show me MORE things I can do with this vehicle. More

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The whole process was seamless. The whole staff greeted me and asked if they could assist me with anything. The entire atmosphere was very pleasant. The whole staff greeted me and asked if they could assist me with anything. The entire atmosphere was very pleasant. More

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Love Andrews Cadillac. Used them for years and keep going back. Never disappointed with them. Used them for years and keep going back. Never disappointed with them. More

by davidnalice Verified Customer Verified Customer

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I have owned a lot of new vehicles. Andrews Cadillac Mt Juliet is the best. Ms. Jacobson is the smartest, friendliest-sales person I-have seen. The Service department is super. Manageme Andrews Cadillac Mt Juliet is the best. Ms. Jacobson is the smartest, friendliest-sales person I-have seen. The Service department is super. Management is very warm and friendly. In fact it is just a fantastic experience. It is not like the hassles you normally find a car dealerships.That is why I just got my second new Cadillac XT5 from them. I would not think of going anywhere else. More

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Excellent service department. Responsive to customer requests and easy to get an appointment. Great communication by service advisors. Responsive to customer requests and easy to get an appointment. Great communication by service advisors. More

by Holl0475 Verified Customer Verified Customer

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Jenna was awesome, drove my new car to my house to complete signing off contract paperwork! complete signing off contract paperwork! More

by Ctm001 Verified Customer Verified Customer

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Unfortunately 1 star is the lowest option to leave. I purchased a 2017 CTS-V from these guys and was assured it was in all around great condition. I brought the car home in an enclosed trailer to Ohio I purchased a 2017 CTS-V from these guys and was assured it was in all around great condition. I brought the car home in an enclosed trailer to Ohio and within 100 miles of owning the vehicle, I had the check engine light come on. I called in and spoke with Shane, who told me not to worry as they would take good care of me. After taking the vehicle to a GM ase certified master tech, my mechanic explained to me that there was no way I caused the chronic, long term damage that was done. I then spoke with Joey the gm, who also made it sound like they were willing to help. Here's where it goes downhill and shady. They tell me they will get me a new motor at cost, but not contribute any assistance. They then proceed to tell me the price of the new motor will be $10,400 + tax. To find out actual cost is somewhere around $9300. On top of me buying a vehicle with long term engine damage, their idea of "helping" me is to gouge me out of $1100 more. They lay blame to me instead of help rectify the situation. They also said they couldn't sell me an extended warranty for the vehicle (another red flag). Honesty and integrity is few and far between these days and I'd avoid Andrew's Cadillac at all cost. They sold me a vehicle they won't stand behind. After spending $65,000 on a vehicle that broke immediately and offer no assistance, instead trying to capitalize off of my misfortune and make money off of me buying a new motor from them, is egregious. Buyer beware! More

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Georgia is always so professional and efficient! By far the best Service Representative we’ve experienced! Top notch! By far the best Service Representative we’ve experienced! Top notch! More

by GINA4UT Verified Customer Verified Customer

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Brought car in to fix a leak. Repair cost $2700 and car still has the leak. Called twice to let them know leak still present never got a call back. Went to dealership spoke wit Repair cost $2700 and car still has the leak. Called twice to let them know leak still present never got a call back. Went to dealership spoke with GM they took car again. Returned 3 days later and leak still present. Never received followup call. This is a follow up to a negative review let on 2/25/2025. After taking my car back again for a persistent problem, the dealership went above and beyond any expectations I had. Not only did they fix the problem but they went out of their way to show they truly care about their customers satisfaction. Thank you, I sincerely appreciate it. More

by KARENSTUBBE Verified Customer Verified Customer

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