Johanna Cicotte

On Friday 11/21, I arrived at 1:00 PM for an appointment to change the oil and swap my all season radials for my snow tires. The guy who checked me in told me it would take around 3 hours, so I waited in yo to change the oil and swap my all season radials for my snow tires. The guy who checked me in told me it would take around 3 hours, so I waited in your waiting area. Around an hour later the same guy came in and told me my front brakes needed replacing. And then he told me my rear brakes needed "cleaning out," and my emergency brake needed replacing too. And he told me some sort of oil additive would be a good idea. Finally he told me the entire job would cost me a little over $1500.00. Brakes are expensive I know, but most of that bill was labor, $1100.70. I got home around 4:45 PM, and it takes me right around 45 minutes to drive from my place to Nissan of Lebanon, so I was there right around 3 hours, or at most 3 and a half hours. According to my handy computer calculator, that's $367.00 (or $314.00 an hour adding the extra half hour). If I had been there 5 hours the hourly bill would have been $220.00 an hour. 6 hours would have made it $183.00 an hour. You know, I purchased my car from you folks 2 and a half years ago, and right now I'm feeling like you guys ripped me off. I hope I'm wrong. As I mentioned to the guy who checked me in, I'm retired and living on a fixed income. I don't need an extra gigantic car repair bill. So how much do your mechanics charge for their work? More

by stephen.j.dulli Verified Customer Verified Customer

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Do not honor word and then don’t respond when asked to act in good faith act in good faith More

by Mrp Verified Customer Verified Customer

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Had a great experience doing business with Nissan of Lebanon. I am really enjoying my new ride. I feel I was treated very fairly.. I was a little disappointed it cost over 200 dollars to get button fixe Lebanon. I am really enjoying my new ride. I feel I was treated very fairly.. I was a little disappointed it cost over 200 dollars to get button fixed on driver side seat, but overall I would do business again with Nissan of Lebanon in addition to recommending the dealership to other people. More

by ronboudreau2 Verified Customer Verified Customer

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staff was helpful and the work was completed in a timely manner. strongly recommend for anyone with a Nissan. manner. strongly recommend for anyone with a Nissan. More

by john.engelman.68 Verified Customer Verified Customer

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I love how kind and respectful you where with me and made things easier for me to get a new car things easier for me to get a new car More

by mskate0318 Verified Customer Verified Customer

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You guys are always so responsive and professional! !! thank you. Really nothing more to say. Very happy. !! thank you. Really nothing more to say. Very happy. More

by ALLISON32 Verified Customer Verified Customer

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Don’t know 15 words but, I am very satisfied. Went down today and Mark was very helpful showing me how to operate my frontier. I really appreciate his help. Went down today and Mark was very helpful showing me how to operate my frontier. I really appreciate his help. More

by craigchapman456 Verified Customer Verified Customer

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This was my second lease from Nissan of Lebanon and I an very happy with this dealership. very happy with this dealership. More

by rsgood56 Verified Customer Verified Customer

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I was shown 2 cars to test drive - both models that I could then buy (I hate being forced to drive the loaner). The sales team matched the price I was looking to achieve, and then the sales process was s could then buy (I hate being forced to drive the loaner). The sales team matched the price I was looking to achieve, and then the sales process was smooth. The car was prepped well and handed to me with a full tank of gas. I will definitely be going back in future. More

by sjpidgeon Verified Customer Verified Customer

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From the time we walked in until the time we made a deal it was a seamless experience. From sales to management they made it extremely easy. it was a seamless experience. From sales to management they made it extremely easy. More

by danaareyes Verified Customer Verified Customer

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