Johany Trespalacios | Page 74

Elder Ford is really trying to make customer happy I’ve seen a lot of turnaround lately with the service staff. Johanny is always great and was able to replace my battery on a busy Saturday when Parks I’ve seen a lot of turnaround lately with the service staff. Johanny is always great and was able to replace my battery on a busy Saturday when Parks Ford told me it would be Monday or Tuesday and also said it was not covered on the bumper to bumper warrantee which it was. Miguel is also out on the floor all the time making sure every time is getting g taken care of. More

by RFC Verified Customer Verified Customer

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Excellent Knowledge, excellent customer service, easy to understand and work with. I've never experienced a problem so many times I have taken my vehicle for se Knowledge, excellent customer service, easy to understand and work with. I've never experienced a problem so many times I have taken my vehicle for service my previous vehicle and my new vehicle. More

by Nohrasolano Verified Customer Verified Customer

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Fast and great service ! They got the job earlier than promised ! Def recommend because they really were accommodating And were very happy with our purchase from elder ford a They got the job earlier than promised ! Def recommend because they really were accommodating And were very happy with our purchase from elder ford and good service More

by mermaidangler Verified Customer Verified Customer

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Check-up I think Elder Ford service is wonderful. I have been using them ever since I bought my 2010 Focus there. If I have any problems, they are also quic I think Elder Ford service is wonderful. I have been using them ever since I bought my 2010 Focus there. If I have any problems, they are also quick to take care of them. Also they worked on my 2014 Focus after I was in an accident. I have recommended them to many of my friends and one of them even bought a car there. More

by FREDBARB Verified Customer Verified Customer

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Wonderful experience The sales and financial service was amazingly awesome. Thanks to trey hill and Ruben Ordóñez . Wonderful, friendly and amazing people that help a lot. The sales and financial service was amazingly awesome. Thanks to trey hill and Ruben Ordóñez . Wonderful, friendly and amazing people that help a lot. Wonderful experience at the dealer More

by hectorlrd11 Verified Customer Verified Customer

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Always good service Service is consistent. On line appointment is covenant and easy to use. Service advisors are helpful and courteous. They are good at offering helpful Service is consistent. On line appointment is covenant and easy to use. Service advisors are helpful and courteous. They are good at offering helpful suggestions about your issue and was to get you back on the road quickly and safely More

by oil man Verified Customer Verified Customer

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Service dept review I had a 10 am appt. for an oil change and a tire patch on a Saturday. Was told it typically takes about 1.5 hrs to complete this task so I told me wi I had a 10 am appt. for an oil change and a tire patch on a Saturday. Was told it typically takes about 1.5 hrs to complete this task so I told me wife to just stay home and I would wait. 2.5 hours later the job was not complete and they still had to patch the tire but was now told the tire could not be patched and I was already telling myself never again. I asked Mike Bragano if they sold my same tire so I could purchase one and he informed not only did they carry it but he was installing a new one as we speak at no charge for my patience and apologized over again and said he was not charging me for the oil change. Mike turned an angry never returning customer to someone who was very grateful and even had me offering to pay for the oil change as the tire was kind enough. He denied payment and not only will I always come back but tell everyone how kind Elder was even though we all know sometimes things are out of our control. Thanks Elder and thanks Mike Bragano--I have purchased my last three F150 from you and will continue as you have been first rate in all depts. More

by MAHI09 Verified Customer Verified Customer

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Exceptional Service I recently moved to Tampa from Clearwater and have been a loyal walker ford customer. We’ve bought four cars in the last 4 years between my wife and I I recently moved to Tampa from Clearwater and have been a loyal walker ford customer. We’ve bought four cars in the last 4 years between my wife and I. After receiving a flat tire, I brought my Explorer to Elder Ford since it was on my way to work. Not only was every employee pleasant and helpful, but, the dealership itself was immaculate. Not only was my tire repaired quickly, they also washed the truck before giving it back. A++. More

by MATTHEWTHOMASSMILLER Verified Customer Verified Customer

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Best Ford Dealer in Tampa! Elder Ford is a great Dealership!! Very honest, friendly and clean! Service Department Always take care of my 2016 F150, oil changes, recalls... I ha Elder Ford is a great Dealership!! Very honest, friendly and clean! Service Department Always take care of my 2016 F150, oil changes, recalls... I have been to other Ford Dealers in Tampa before and only horrible experiences, never again! Elder earned my business! Trust is very important these days. Thanks More

by DOBSZERO Verified Customer Verified Customer

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Excellent Experience As someone who doesn't know much about cars, I was terrified to take my car to the dealership for what I feared to be a transmission problem. However, As someone who doesn't know much about cars, I was terrified to take my car to the dealership for what I feared to be a transmission problem. However, Johanny was so great! I was nervous about bringing my car in and he was so helpful and kind. I really appreciate the time and effort he put forth into ensuring the repair process was understood, and into making me feel comfortable, heard, and valued. Plus, the warranty at Elder Ford is unbelievable! Great experice. More

by emilysrawlings Verified Customer Verified Customer

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