Johany Trespalacios | Page 74
Assistant Service Advisor Manager
Elder Ford of Tampa
9560 N Florida Ave
Tampa, FL 33612
Dealership Experience
24 yrs, 6 mos
Industry Experience
24 yrs, 6 mos
Specialties & Trainings
Warranty Administrator Base Certified
Service Advisor Master certified
Commercial Service Advisor
Service Manager Fundamentals Certified
Quick Lane Manager Fundamentals Certified
890 Reviews
Write a Review890 Reviews of Johany Trespalacios
August 09, 2018
Elder Ford is really trying to make customer happy I’ve seen a lot of turnaround lately with the service staff. Johanny is always great and was able to replace my battery on a busy Saturday when Parks I’ve seen a lot of turnaround lately with the service staff. Johanny is always great and was able to replace my battery on a busy Saturday when Parks Ford told me it would be Monday or Tuesday and also said it was not covered on the bumper to bumper warrantee which it was. Miguel is also out on the floor all the time making sure every time is getting g taken care of. More
Other Employees Tagged: Maurice Rojo
August 07, 2018
Excellent Knowledge, excellent customer service, easy to understand and work with. I've never experienced a problem so many times I have taken my vehicle for se Knowledge, excellent customer service, easy to understand and work with. I've never experienced a problem so many times I have taken my vehicle for service my previous vehicle and my new vehicle. More
August 07, 2018
Fast and great service ! They got the job earlier than promised ! Def recommend because they really were accommodating And were very happy with our purchase from elder ford a They got the job earlier than promised ! Def recommend because they really were accommodating And were very happy with our purchase from elder ford and good service More
Other Employees Tagged: Lynn Bonnell, Michael Cash
August 06, 2018
Check-up I think Elder Ford service is wonderful. I have been using them ever since I bought my 2010 Focus there. If I have any problems, they are also quic I think Elder Ford service is wonderful. I have been using them ever since I bought my 2010 Focus there. If I have any problems, they are also quick to take care of them. Also they worked on my 2014 Focus after I was in an accident. I have recommended them to many of my friends and one of them even bought a car there. More
Other Employees Tagged: Oscar Penalver
August 05, 2018
Wonderful experience The sales and financial service was amazingly awesome. Thanks to trey hill and Ruben Ordóñez . Wonderful, friendly and amazing people that help a lot. The sales and financial service was amazingly awesome. Thanks to trey hill and Ruben Ordóñez . Wonderful, friendly and amazing people that help a lot. Wonderful experience at the dealer More
Other Employees Tagged: Jason Bray, Trey Hill, Ruben Ordonez
August 02, 2018
Always good service Service is consistent. On line appointment is covenant and easy to use. Service advisors are helpful and courteous. They are good at offering helpful Service is consistent. On line appointment is covenant and easy to use. Service advisors are helpful and courteous. They are good at offering helpful suggestions about your issue and was to get you back on the road quickly and safely More
Other Employees Tagged: Daniel, and Michael Gragano
August 01, 2018
Service dept review I had a 10 am appt. for an oil change and a tire patch on a Saturday. Was told it typically takes about 1.5 hrs to complete this task so I told me wi I had a 10 am appt. for an oil change and a tire patch on a Saturday. Was told it typically takes about 1.5 hrs to complete this task so I told me wife to just stay home and I would wait. 2.5 hours later the job was not complete and they still had to patch the tire but was now told the tire could not be patched and I was already telling myself never again. I asked Mike Bragano if they sold my same tire so I could purchase one and he informed not only did they carry it but he was installing a new one as we speak at no charge for my patience and apologized over again and said he was not charging me for the oil change. Mike turned an angry never returning customer to someone who was very grateful and even had me offering to pay for the oil change as the tire was kind enough. He denied payment and not only will I always come back but tell everyone how kind Elder was even though we all know sometimes things are out of our control. Thanks Elder and thanks Mike Bragano--I have purchased my last three F150 from you and will continue as you have been first rate in all depts. More
Other Employees Tagged: Mike Bragano in Quick Lane
August 01, 2018
Exceptional Service I recently moved to Tampa from Clearwater and have been a loyal walker ford customer. We’ve bought four cars in the last 4 years between my wife and I I recently moved to Tampa from Clearwater and have been a loyal walker ford customer. We’ve bought four cars in the last 4 years between my wife and I. After receiving a flat tire, I brought my Explorer to Elder Ford since it was on my way to work. Not only was every employee pleasant and helpful, but, the dealership itself was immaculate. Not only was my tire repaired quickly, they also washed the truck before giving it back. A++. More
Other Employees Tagged: Jason Fuchs
July 28, 2018
Best Ford Dealer in Tampa! Elder Ford is a great Dealership!! Very honest, friendly and clean! Service Department Always take care of my 2016 F150, oil changes, recalls... I ha Elder Ford is a great Dealership!! Very honest, friendly and clean! Service Department Always take care of my 2016 F150, oil changes, recalls... I have been to other Ford Dealers in Tampa before and only horrible experiences, never again! Elder earned my business! Trust is very important these days. Thanks More
Other Employees Tagged: Toni G. (5star), Daniel A. (5star), Steve, (5star)
July 28, 2018
Excellent Experience As someone who doesn't know much about cars, I was terrified to take my car to the dealership for what I feared to be a transmission problem. However, As someone who doesn't know much about cars, I was terrified to take my car to the dealership for what I feared to be a transmission problem. However, Johanny was so great! I was nervous about bringing my car in and he was so helpful and kind. I really appreciate the time and effort he put forth into ensuring the repair process was understood, and into making me feel comfortable, heard, and valued. Plus, the warranty at Elder Ford is unbelievable! Great experice. More

