Johany Trespalacios | Page 89

Prompt service by competent prifessionals I was recently waiting out back of this dealership with my dogs. A well dressed gentleman was passing by to go back in. The gentleman paused and spoke I was recently waiting out back of this dealership with my dogs. A well dressed gentleman was passing by to go back in. The gentleman paused and spoke and we struck up a conversation. I told him I had my 2017 mustang GT in for the 5,000 mike first service. As we talked I mentioned I’d like to increase the Horsepower. He described a good option that they can do at the dealership that keeps it under warranty and boosts the horsepower >50%. I was and am truly interested in having this done, but the interesting thing I found out about the very knowledgeable car guy I had been speaking to was that he is the finance manager. I am impressed. He sold me on the idea and in fact I stopped in to see the aftermarket manager to price the kit out the other day. He also is a real pro, he gave me excellent recommendations and described in detail, the whys and what’s. The whole dealership rocks including Caroline In sales and Johanny in service nd the sweet young lady who paid so much attention to my Yorkies. More

by LEEFOGLE1 Verified Customer Verified Customer

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My favorite place to take my car I get all my service done here. They always work with me and keep me up to date on the status of my car! They are able to fit me in and are realistic I get all my service done here. They always work with me and keep me up to date on the status of my car! They are able to fit me in and are realistic on timing. Best place to go for all your Ford needs. More

by M.DYER Verified Customer Verified Customer

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Stand behind their service I first came to Elder Ford because they had a car the with specifications I was looking for. After visiting the showroom and speaking with the profes I first came to Elder Ford because they had a car the with specifications I was looking for. After visiting the showroom and speaking with the professional sales team I knowing I found the dealership I was going to make my purchase. The sales team was friendly , professional and knowledgeable about their inventory. They answered all the questions I had about my vehicle and even sat with me to understand all the financial incentives that were being offered at the time of my purchase. I was not subject to any pressure tactics and left the dealership feeing confident knowing I had all the information I needed to make my purchase. After purchasing the vehicle I chose to do all my vehicle services with Elder Ford. The dealership has a well trained professional service department but part and parcel of running any business is acknowledging mistakes can happen. What sets apart a successful business that earns customer loyalty from other establishments is the way they treat their customers. The service team and Elder Ford went above and beyond in helping compensate me for a small cosmetic mishap that happened when installing a new tire to my vehicle. From communication, to timeliness and answering general concerns Elder Ford was there every step of the way with friendly and knowledgeable staff. I will always be returning to Elder Ford to continue the service needs for my new vehicle. From the beautiful showroom, accomadating rest area and friendly staff , you can’t go wrong with Elder Ford ! More

by papan Verified Customer Verified Customer

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Great,prompt,Johany Trespalacios is the best Every service performed on my ford vehicle has been prompt on time and on squedule and courteous personal. My deepest appreciation to me Trepalacios, Every service performed on my ford vehicle has been prompt on time and on squedule and courteous personal. My deepest appreciation to me Trepalacios, keep up the excellent work ethics. More

by riverapablo Verified Customer Verified Customer

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Repair Was good and quick employee was very friendly and very good services I’m will back for any service my car need and recommend other people go to Elder Was good and quick employee was very friendly and very good services I’m will back for any service my car need and recommend other people go to Elder Ford More

by SONIAESONIA Verified Customer Verified Customer

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Spare Tire Assembly I was towed in to have my spare tire assembly replaced and new assembly order and installed. My initial experience with the service team was fine and I was towed in to have my spare tire assembly replaced and new assembly order and installed. My initial experience with the service team was fine and my experience with Syed in the parts dept. was "great." Parts were not in stock so Syed ordered my parts and I was suppose to get a call once the parts arrived to have the parts installed by service. I never received that call and I had to chase down myself the status of when service was going to have this job done. Three times not including the lengthy message I left for the service manager to return my call to have my parts installed that had been sitting in the parts dept. for over three weeks. More

by F250 Verified Customer Verified Customer

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Customer service I arrived at Elder Ford to inquire about a split seam in the upholstery of my 2017 F1 50. Upon rival I was greeted quickly and courteously by the sta I arrived at Elder Ford to inquire about a split seam in the upholstery of my 2017 F1 50. Upon rival I was greeted quickly and courteously by the staff and immediately introduced to a service representative. The service representative was able to resolve the issue with Ford Motor Company and stated they would contact me soon to replace the seat cover. Excellent customer service. More

by tbiama6 Verified Customer Verified Customer

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Always great service at Elder Ford Johany Treapalacious always keeps me informed of what is being done and he has top notch customer service! He is a great asset to the Elder Ford serv Johany Treapalacious always keeps me informed of what is being done and he has top notch customer service! He is a great asset to the Elder Ford service dept team. More

by PRYAN0 Verified Customer Verified Customer

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Johanny Trepalacios Johanny was very polite and efficient. My car was returned to me earlier. than I was told. It looked like new like it should with the Auto-Butler. Johanny was very polite and efficient. My car was returned to me earlier. than I was told. It looked like new like it should with the Auto-Butler. More

by NEWKIRKBILL Verified Customer Verified Customer

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Service better than the rest.. friendly understand from greeting to leaving friendly. Johanny was a cheerful advisor willi ng to go the extra mile. Will be b better than the rest.. friendly understand from greeting to leaving friendly. Johanny was a cheerful advisor willi ng to go the extra mile. Will be back. More

by lakew35057 Verified Customer Verified Customer

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