John Baessell | Page 10

Had a great experience with this dealership. They were quick, honest, and super helpful. Edgar was my salesman and he was amazing. I would definitely recommend to anyone buying a car for the first time or quick, honest, and super helpful. Edgar was my salesman and he was amazing. I would definitely recommend to anyone buying a car for the first time or anytime really. Having just come from a different dealership where they were dishonest and wasting more and more of my time knowing I was looking for something specific and on a time restraint, coming to this dealership was a breath of fresh air. I love my car and it is working great! More

by birdsellshannon Verified Customer Verified Customer

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This is the greatest Volkswagen dealership I have ever serviced my cars at in the last 20 years of owning multiple Volkswagen vehicles. Thank you everyone at Sunrise Volkswagen!!!!! serviced my cars at in the last 20 years of owning multiple Volkswagen vehicles. Thank you everyone at Sunrise Volkswagen!!!!! More

by JBAESSELL Verified Customer Verified Customer

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The team was fantastic. Phil presented the vehicle in a fun, professional manner and the management team put everything together to make the deal happen. I highly recommend this dealership. fun, professional manner and the management team put everything together to make the deal happen. I highly recommend this dealership. More

by PHIL67 Verified Customer Verified Customer

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Thought the days of Used Car Dealership Rip offs were over, I will never recommend Sunrise to anyone and spreading the word. Here is what happened: 1) Sat for 20 min waiting for Car to come around over, I will never recommend Sunrise to anyone and spreading the word. Here is what happened: 1) Sat for 20 min waiting for Car to come around said the could not find the keys. Finally they came around and said they had trouble starting due to battery. 2) Went for test drive. Every warning light was on. Car was dirty but you could see the potential. Asked to leave car on because it will not start. Drove Great, 4) We were told that if we were interested they would take care to Coggins BMW and they will fix the problems (All Warning Light will be off) and they will detail the car. We said yes. 5) 3 days later we were told they were waiting for parts and that they are getting a lot of inquiries about the car and they requested to put $5,000 down to hold the car. We did. 6) Next day they called and said the car was ready to come test drive and finish paperwork. 7) Went to dealership and was told the Car had not yet been detailed so we could wait. Used Car Manager came out and said car was ready. Sales Person said it wasn't but should be around soon. Let's start the paperwork. We finished the paperwork with the promise that the car was going to be beautiful & no issues . Another hour and the car came around Detail was great job. Got into the car & turned it on. a Warning Light came on. Air bags & roll bar will not deploy. Told to drive it home and bring it back in the morning. 8) Came back in the Morning and they said take it to BMW dealer and it fixed. 9) We called BMW dealer after 2 days. Sunrise was suppose to call use about $1200 maintenance. 3 more days went by of no returned calls then finally Used Car Manager said GM refused to pay since it was "As Is" and that he and the Salesman would need to pay. We ended up paying $827, Coggin discounted the part & labor to their cost to lighten the burden. They also told us that when the car first came to them they were told to just get it running and Sunrise new and refused to pay for the other issues with the car, We feel this was a plan from the start to rip us off. So far after Coggins repair our BMW is running fine but fear future issues. More

by gmincey Verified Customer Verified Customer

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But attention to delivering our 2018 Tiguan was subpar- tires were bad and car was not properly aligned. 😐scary. Very disappointed, no action by salesperson tires were bad and car was not properly aligned. 😐scary. Very disappointed, no action by salesperson More

by THASIA Verified Customer Verified Customer

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The crew was great. I was in a bad mood when I first went into have the car service. Despite my mood the guys( John and John) were very professional and did everything they could to help me. I would recommen into have the car service. Despite my mood the guys( John and John) were very professional and did everything they could to help me. I would recommend their service to anyone who needed repairs. More

by SHOKATA Verified Customer Verified Customer

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Saleswoman was awesome but the car had problems they all must have known about. Very next day after sale car battery dead. They said they just put a new battery in 4 days earlier. Charged it brought to serv must have known about. Very next day after sale car battery dead. They said they just put a new battery in 4 days earlier. Charged it brought to service department. Said everything was good. Next day battery dead again, and again, and again. No help, will not tell us what's wrong. Said NO Warrenty. No help offered. Terrible Experience More

by danpiccolo1954 Verified Customer Verified Customer

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Service Advisors Grant, Jonathan, and Service Manager John worked together to really make a difference on the multiple issues our '15 Jetta TDI experienced over the last several months. Our very first vi John worked together to really make a difference on the multiple issues our '15 Jetta TDI experienced over the last several months. Our very first visit to Sunrise VW was an awesome experience, and all of the problems were resolved in just a few days. Unfortunately, a couple problems lingered, and some new related problems developed over the next couple months. On the last visit (over a month ago) for warranty repairs of the last remaining item, they provided a loaner vehicle since it was going to take a day or two to complete the repairs. We usually don't request or expect that, but it really made the difference after a long history of working together to completely fix every issue (especially since we live over 40 minutes away, and heavy traffic can double the driving time!) That is a very big help to us since that saved us from having to drive 2 cars there to drop-off the car for repairs, and then again to pick it up after completion! Everyone we've met at Sunrise VW has been very friendly and professional. Even though it took some time to get everything completely fixed, I found that by being patient and working with them, that allowed them to find & and fix everything to our satisfaction. After visiting other VW dealers in the area, I can highly recommend Sunrise VW over the other dealers with confidence - knowing customers will be completely satisfied if they give the same respect & consideration we have. More

by ROBKEITH Verified Customer Verified Customer

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Unbelievable experience! The service team not only fix an issue a previous dealership told us it didn’t have...but they made sure our vacation wasn’t interrupted when our tiguan gave out on us on the turnpik issue a previous dealership told us it didn’t have...but they made sure our vacation wasn’t interrupted when our tiguan gave out on us on the turnpike. I can’t thank the team enough for everything they done. This is how all service departments should operate! More

by DrmDR Verified Customer Verified Customer

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The salesman worked his tail off in our behalf.The The salesman worked his tail off in our behalf. The dealership did not have their new 2020 vehicles washed and prepared for the big 0% promotion! The salesman worked his tail off in our behalf. The dealership did not have their new 2020 vehicles washed and prepared for the big 0% promotion! The vehicle we requested to test drive to purchase had a dead battery— They attempted to jump it but it was needing replaced. Why wasn’t this vehicle along with the other 2020 vehicles checked and prepared for the Big 0% event? We appreciated the free snacks and coffee available. That was extremely thoughtful! Things I would include is a Pepsi machine for workers as well as customers to purchase. We spent over four hours there for our purchase. Plus, we had made an hour and a half drive to get to the dealership from our home. The paperwork extended far over lunch time. We would have gotten lunch and returned but, we needed to sign lots of paperwork. The dealership Website was the very best one we found in our car search in Florida! Super job! A sad issue for us is the dealership fees charged. We compared our purchase to a purchase of a Chevy Traverse SUV new. And, the dealership fees are far more expensive. Registering of title fees...fees your dealership imposed not state / government imposed title fees. The dealership had already made an absorbent amount of money for the cost of the vehicle we purchased. Then the additional fees your dealership settled upon adding for handling the registration was an amount that discourages us from further purchases with your dealership and our track record for trading or purchasing new vehicles is generally every year and a half. Plus, we have family and friends ask us how we like our new vehicles. Two addition couples purchased a Chevy Traverse because of our sharing what features we loved about the vehicle when we purchased it. Two different couples have been considering purchasing new vehicles and have asked us specifically about our VW SUV purchase. Our experiences do make a difference in word of mouth testimonies and sharing of information. Additional suggestion for this dealership would be for the dealership to purchase promotional advertising on free ink pens through the sales. It helps the purchaser to recall Dealership name and have websites & phone numbers at their fingertips when asked by others about the dealership or when a question arises. Those can be written off as advertising. It has been nearly a month and we have not heard a word from our car loan bank. It would be helpful to encourage banks to make contact with their new clients within a shorter window of time. More

by RONLYNTHRASHER Verified Customer Verified Customer

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