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John Baessell
John Baessell | Page 6
Service Manager
Sunrise Volkswagen of Fort Pierce
5359 S US Highway 1
Fort Pierce, FL 34982
111 Reviews
Dealership Experience
7 yrs, 5 mos
Industry Experience
30 yrs, 3 mos
Languages Spoken
English
111 Reviews
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111 Reviews of John Baessell
November 22, 2022
They put a defective tire on my car and are refusing to replace it unless I pay for it. The balance on the other tire was off but instead of checking it I got excuses regarding the kind of balance that was replace it unless I pay for it. The balance on the other tire was off but instead of checking it I got excuses regarding the kind of balance that was done. I had to insist before it was rechecked. I’ve had to go back repeatedly for alignment and tire issues and I just broke 12000 miles. I had to go to an independent shop and get them to document the radial pull in one of the new tires but now looking back I’m sure they knew it was a bad tire. I came in for an oil change and to rotate my old tires back to the front because the handling was awful with the defect. I pulled up to service and was greeted by a service writer other than John, the service manager whom I was trying to get to do something about the tires. He avoided me the entire visit. I’ve completely changed my opinion of this establishment. I no longer feel comfortable servicing my vehicle there. More
by Rawymor
Verified Customer
October 11, 2022
Service was fine, but after leaving my tire pressure warning went off showing I had a slow leak. Came back to the service center and they replaced the tire with no hassle. warning went off showing I had a slow leak. Came back to the service center and they replaced the tire with no hassle. More
by Jorienrocks
October 05, 2022
Sunrise Vw is fantastic and I appreciate everything they do. Their customer service is wonderful and the service manager John is the greatest service manager I have every met! I recommend all my friends to do. Their customer service is wonderful and the service manager John is the greatest service manager I have every met! I recommend all my friends to Sunrise Vw More
by michaelplawrence01
Other Employees Tagged: Jonthan Turk, Grant Holtzhauer , Kim Kehagias
August 18, 2022
Having to come back multiple times to get same issues fixed. My vehicle has been in and out for repair for 8 months. The vehicle is still not correctly repaired and service manager has basically washed fixed. My vehicle has been in and out for repair for 8 months. The vehicle is still not correctly repaired and service manager has basically washed his hands with my issue. I have been made to feel like I am now bothering them instead of showing concern about how much time I have had to give up and the many inconvenient visits I have had to make. More
by mhillabrandt
Other Employees Tagged: Grant Holtzhauer
August 05, 2022
Fast, honest service. Grant always does a phenomenal job as an advisor and John runs his service department like a well oiled machine. Would recommend this dealership to Grant always does a phenomenal job as an advisor and John runs his service department like a well oiled machine. Would recommend this dealership to everyone. More
by EMERYJ79
Other Employees Tagged: Grant Holtzhauer
July 29, 2022
My wife and I just moved to the area and we are very impressed and pleased with the professionalism and courtesy of the entire team at Sunrise Volkswagen. They embraced us as part of their family and ha impressed and pleased with the professionalism and courtesy of the entire team at Sunrise Volkswagen. They embraced us as part of their family and have been excellent in every aspect of the relationship. We are glad to have found them and will use this dealership for maintenance and new leases moving forward. More
by claude de freitas
Other Employees Tagged: Jonthan Turk , Cindy Bingham, Denise
July 18, 2022
As always excellent service and personable staff. Always a pleasure to visit dealer whether for purchase or service. Always a pleasure to visit dealer whether for purchase or service. More
by MARKSLOMSKI82
Other Employees Tagged: Jonthan Turk, Grant Holtzhauer
June 25, 2022
Keith was an awesome representative and knew the answer to all our questions about our new Taos. Best car buying experience I’ve ever had in my 67 years!! Love our new Taos and thank you Keith! to all our questions about our new Taos. Best car buying experience I’ve ever had in my 67 years!! Love our new Taos and thank you Keith! More
by jeffrey086
Other Employees Tagged: Kim Kehagias, Keith
June 06, 2022
The service and service manager and my service guy Grant are beyond amazing. Would recommend this dealership anytime. are beyond amazing. Would recommend this dealership anytime. More
by warrenjonesj
Other Employees Tagged: Grant Holtzhauer
May 21, 2022
Always get my vehicles serviced here and the staff are always friendly and helpful. Thank you treating me like family always friendly and helpful. Thank you treating me like family More
by JBAESSELL
Other Employees Tagged: Jonthan Turk, Grant Holtzhauer , Sidd Chandra
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