John Baessell | Page 6

Great service helpful knowledgeable highly recommended would use again friendly would use again friendly More

by MARKPALMER570 Verified Customer Verified Customer

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Took our vehicle in for repairs, all of employees at this dealership are friendly and helpful. The service advisor was honest and had our vehicle ready in a timely manner. Also spoke with the sales team they dealership are friendly and helpful. The service advisor was honest and had our vehicle ready in a timely manner. Also spoke with the sales team they were pleasant and knowledgeable. Even though I was up front about not being in the market for a new car yet .they answered all my questions about the new models they have. More

by JBAESSELL Verified Customer Verified Customer

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Amazing staff. Friendly and very efficient. They did a great job getting us financed. We got a 2015 Jeep Cherokee and I just love it. It's like having a new SUV. It shines so good outside and beautiful in great job getting us financed. We got a 2015 Jeep Cherokee and I just love it. It's like having a new SUV. It shines so good outside and beautiful inside. And the price was right. Thank you Liz and all the guys that worked so hard to get us into this vehicle. I highly recommend Sunrise Volkswagen to anyone who wants a new Volkswagen or a used vehicle. Check them out you won't be disappointed. They are good people. I would buy from them again without thinking twice. More

by OkeeLady47 Verified Customer Verified Customer

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Had a great experience with this dealership. They were quick, honest, and super helpful. Edgar was my salesman and he was amazing. I would definitely recommend to anyone buying a car for the first time or quick, honest, and super helpful. Edgar was my salesman and he was amazing. I would definitely recommend to anyone buying a car for the first time or anytime really. Having just come from a different dealership where they were dishonest and wasting more and more of my time knowing I was looking for something specific and on a time restraint, coming to this dealership was a breath of fresh air. I love my car and it is working great! More

by birdsellshannon Verified Customer Verified Customer

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This is the greatest Volkswagen dealership I have ever serviced my cars at in the last 20 years of owning multiple Volkswagen vehicles. Thank you everyone at Sunrise Volkswagen!!!!! serviced my cars at in the last 20 years of owning multiple Volkswagen vehicles. Thank you everyone at Sunrise Volkswagen!!!!! More

by JBAESSELL Verified Customer Verified Customer

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The team was fantastic. Phil presented the vehicle in a fun, professional manner and the management team put everything together to make the deal happen. I highly recommend this dealership. fun, professional manner and the management team put everything together to make the deal happen. I highly recommend this dealership. More

by PHIL67 Verified Customer Verified Customer

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Thought the days of Used Car Dealership Rip offs were over, I will never recommend Sunrise to anyone and spreading the word. Here is what happened: 1) Sat for 20 min waiting for Car to come around over, I will never recommend Sunrise to anyone and spreading the word. Here is what happened: 1) Sat for 20 min waiting for Car to come around said the could not find the keys. Finally they came around and said they had trouble starting due to battery. 2) Went for test drive. Every warning light was on. Car was dirty but you could see the potential. Asked to leave car on because it will not start. Drove Great, 4) We were told that if we were interested they would take care to Coggins BMW and they will fix the problems (All Warning Light will be off) and they will detail the car. We said yes. 5) 3 days later we were told they were waiting for parts and that they are getting a lot of inquiries about the car and they requested to put $5,000 down to hold the car. We did. 6) Next day they called and said the car was ready to come test drive and finish paperwork. 7) Went to dealership and was told the Car had not yet been detailed so we could wait. Used Car Manager came out and said car was ready. Sales Person said it wasn't but should be around soon. Let's start the paperwork. We finished the paperwork with the promise that the car was going to be beautiful & no issues . Another hour and the car came around Detail was great job. Got into the car & turned it on. a Warning Light came on. Air bags & roll bar will not deploy. Told to drive it home and bring it back in the morning. 8) Came back in the Morning and they said take it to BMW dealer and it fixed. 9) We called BMW dealer after 2 days. Sunrise was suppose to call use about $1200 maintenance. 3 more days went by of no returned calls then finally Used Car Manager said GM refused to pay since it was "As Is" and that he and the Salesman would need to pay. We ended up paying $827, Coggin discounted the part & labor to their cost to lighten the burden. They also told us that when the car first came to them they were told to just get it running and Sunrise new and refused to pay for the other issues with the car, We feel this was a plan from the start to rip us off. So far after Coggins repair our BMW is running fine but fear future issues. More

by gmincey Verified Customer Verified Customer

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But attention to delivering our 2018 Tiguan was subpar- tires were bad and car was not properly aligned. 😐scary. Very disappointed, no action by salesperson tires were bad and car was not properly aligned. 😐scary. Very disappointed, no action by salesperson More

by THASIA Verified Customer Verified Customer

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The crew was great. I was in a bad mood when I first went into have the car service. Despite my mood the guys( John and John) were very professional and did everything they could to help me. I would recommen into have the car service. Despite my mood the guys( John and John) were very professional and did everything they could to help me. I would recommend their service to anyone who needed repairs. More

by SHOKATA Verified Customer Verified Customer

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Saleswoman was awesome but the car had problems they all must have known about. Very next day after sale car battery dead. They said they just put a new battery in 4 days earlier. Charged it brought to serv must have known about. Very next day after sale car battery dead. They said they just put a new battery in 4 days earlier. Charged it brought to service department. Said everything was good. Next day battery dead again, and again, and again. No help, will not tell us what's wrong. Said NO Warrenty. No help offered. Terrible Experience More

by danpiccolo1954 Verified Customer Verified Customer

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