John Baessell | Page 7

Service Advisors Grant, Jonathan, and Service Manager John worked together to really make a difference on the multiple issues our '15 Jetta TDI experienced over the last several months. Our very first vi John worked together to really make a difference on the multiple issues our '15 Jetta TDI experienced over the last several months. Our very first visit to Sunrise VW was an awesome experience, and all of the problems were resolved in just a few days. Unfortunately, a couple problems lingered, and some new related problems developed over the next couple months. On the last visit (over a month ago) for warranty repairs of the last remaining item, they provided a loaner vehicle since it was going to take a day or two to complete the repairs. We usually don't request or expect that, but it really made the difference after a long history of working together to completely fix every issue (especially since we live over 40 minutes away, and heavy traffic can double the driving time!) That is a very big help to us since that saved us from having to drive 2 cars there to drop-off the car for repairs, and then again to pick it up after completion! Everyone we've met at Sunrise VW has been very friendly and professional. Even though it took some time to get everything completely fixed, I found that by being patient and working with them, that allowed them to find & and fix everything to our satisfaction. After visiting other VW dealers in the area, I can highly recommend Sunrise VW over the other dealers with confidence - knowing customers will be completely satisfied if they give the same respect & consideration we have. More

by ROBKEITH Verified Customer Verified Customer

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Unbelievable experience! The service team not only fix an issue a previous dealership told us it didn’t have...but they made sure our vacation wasn’t interrupted when our tiguan gave out on us on the turnpik issue a previous dealership told us it didn’t have...but they made sure our vacation wasn’t interrupted when our tiguan gave out on us on the turnpike. I can’t thank the team enough for everything they done. This is how all service departments should operate! More

by DrmDR Verified Customer Verified Customer

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The salesman worked his tail off in our behalf.The The salesman worked his tail off in our behalf. The dealership did not have their new 2020 vehicles washed and prepared for the big 0% promotion! The salesman worked his tail off in our behalf. The dealership did not have their new 2020 vehicles washed and prepared for the big 0% promotion! The vehicle we requested to test drive to purchase had a dead battery— They attempted to jump it but it was needing replaced. Why wasn’t this vehicle along with the other 2020 vehicles checked and prepared for the Big 0% event? We appreciated the free snacks and coffee available. That was extremely thoughtful! Things I would include is a Pepsi machine for workers as well as customers to purchase. We spent over four hours there for our purchase. Plus, we had made an hour and a half drive to get to the dealership from our home. The paperwork extended far over lunch time. We would have gotten lunch and returned but, we needed to sign lots of paperwork. The dealership Website was the very best one we found in our car search in Florida! Super job! A sad issue for us is the dealership fees charged. We compared our purchase to a purchase of a Chevy Traverse SUV new. And, the dealership fees are far more expensive. Registering of title fees...fees your dealership imposed not state / government imposed title fees. The dealership had already made an absorbent amount of money for the cost of the vehicle we purchased. Then the additional fees your dealership settled upon adding for handling the registration was an amount that discourages us from further purchases with your dealership and our track record for trading or purchasing new vehicles is generally every year and a half. Plus, we have family and friends ask us how we like our new vehicles. Two addition couples purchased a Chevy Traverse because of our sharing what features we loved about the vehicle when we purchased it. Two different couples have been considering purchasing new vehicles and have asked us specifically about our VW SUV purchase. Our experiences do make a difference in word of mouth testimonies and sharing of information. Additional suggestion for this dealership would be for the dealership to purchase promotional advertising on free ink pens through the sales. It helps the purchaser to recall Dealership name and have websites & phone numbers at their fingertips when asked by others about the dealership or when a question arises. Those can be written off as advertising. It has been nearly a month and we have not heard a word from our car loan bank. It would be helpful to encourage banks to make contact with their new clients within a shorter window of time. More

by RONLYNTHRASHER Verified Customer Verified Customer

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I have had an ongoing problem with my VW Beetle Convertible my dealings with the service dept. has been pleasant. Grant has gone over and above each time. I have hopes that my last appointment wher Convertible my dealings with the service dept. has been pleasant. Grant has gone over and above each time. I have hopes that my last appointment where they had my car for 6 weeks may have corrected the problem. (Fingers crossed). I will always use Sunrise VW for service. They will get lots of free advertising for there great service dept. Thank you also to the Service manager for listening to me and following thru with my problem. Joan Carley 🙏 More

by BRUCEJOANC Verified Customer Verified Customer

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No B.S., straight to the point, friendly, genuinely No B.S., straight to the point, friendly, genuinely concerned for my happiness. Great and easy buying experience. Would recommend this dealership to No B.S., straight to the point, friendly, genuinely concerned for my happiness. Great and easy buying experience. Would recommend this dealership to anyone. Thank you to all the staff that made me feel welcome. More

by EMERYJ79 Verified Customer Verified Customer

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Not enough certified preowned vehicles on the lot to choose from. Car needed two added fixes since purchase. The oil level was never checked at last service and was low enough for the oil light to come choose from. Car needed two added fixes since purchase. The oil level was never checked at last service and was low enough for the oil light to come on after they did a mandatory emissions update to vehicle in October 21/2020. The vehicle only had 4000 miles since driven of the lot May 30/2020, so the oil level should have been full from the start.How could that much oil burn off in 4000 miles since purchased? Other than that the management was exceptional working with us on the finances. I will wait for a response. More

by sirtdmitch Verified Customer Verified Customer

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Difference of night and day. Edgar is terrific. Thank you. Why don't you do more advertising of the Passat, we are really liking this car, or are you going to stop selling the model. We like it for th you. Why don't you do more advertising of the Passat, we are really liking this car, or are you going to stop selling the model. We like it for the reason it is not a SUV. More

by seajay74 Verified Customer Verified Customer

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The most affordable, easy, and best car purchase in my entire life. They found me the car I wanted and worked with my budget and had me on the way in 2 hours. entire life. They found me the car I wanted and worked with my budget and had me on the way in 2 hours. More

by rpennant21 Verified Customer Verified Customer

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Fast service,clean dealership and friendly,polite staff. So glad we purchased our Tiguan here.We have been telling our friends about your dealership! Keep up the good work. So glad we purchased our Tiguan here.We have been telling our friends about your dealership! Keep up the good work. More

by HELMUTSUZANNE Verified Customer Verified Customer

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One of the best service centers I've been to in a long time. I would recommend this dealership to anyone in need of vehicle repair. time. I would recommend this dealership to anyone in need of vehicle repair. More

by Bugsy Verified Customer Verified Customer

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