John "Beatles Tie" DeLoach

I am extremely disappointed with the way Toyota has handled an ongoing issues with my truck. I purchased my truck in August of 2025, and several months later I brought the seat discoloration issue to t handled an ongoing issues with my truck. I purchased my truck in August of 2025, and several months later I brought the seat discoloration issue to the dealership's attention. I had a big discoloration on the driver's side seat, back seats, and the passenger seat (which I failed to mention to them originally, because I am not on the side of the truck, and it simply slipped my mind). In June 2026, Toyota replaced the seat covers on the driver's side and the back seats, but unfortunately, the problem did not go away. I have continued to bring this issue to their attention, and all I keep hearing is they replaced them as a one time "Courtesy"! I was at my service appointment today, and brought it to George's and Kayla Rios attention again, and it seemed like I was bothering George with it because he has heard me mention this recurring problem MANY times. Kayla said today, that they replaced it as a "Courtesy" and can't do anything but I need to escalate it with Toyota at 800-331-4331. I called Toyota, spoke to Paulina, and she called Village Toyota, and came back on the line to tell me she has to respectfully decline escalating this further. This response is extremely frustrating. THIS WAS NOT A COURTESY. It is something Toyota should take care of. You don't expect to pay $50K for a truck for the seats to be discolored. I did not ask Toyota to replace perfectly good seats as a favor. I reported a problem with the seats on a BRAND NEW vehicle and the replacement did NOT correct the problem. I have the same issue on another seat, it's just the area isn't as big on the one on my driver's seat. Let's be realistic, I am not asking Toyota to replace my entire truck. I am simply asking them to replace the seat covers again that are discolored and continue to show problems. For the amount of money customers pay for these vehicles, I expect better quality and, more importantly, better customer service when a legitimate problem is brought to their attention. I take pride in all of my vehicles, they are always meticulously cared for and I only have 6,081 miles on my vehicle. I am not asking for special treatment. I am asking Toyota to stand behind its product and properly address a problem that has been reported multiple times. Toyota can do better than this. I expected better, and I am extremely disappointed with how this situation has been handled. At this point. I gave them a 2 star review because my salesman, John DeLoach was very nice and went out of his way to help me. The service department, has been nice up until it seemed I bothered George today by mentioning the seats again. I know he can't do anything personally, but he is usually my service advisor. And it is asking if I would recommend the service center and I will answer yes, because they have been nice. But as far as Toyota in general, they need to do better. More

Print

This was a very pleasant experience. My salesman John (Beatle) was exceptionally knowledgeable and helpful. My salesman John (Beatle) was exceptionally knowledgeable and helpful. More

Print

I would recommend this dealship to anyone so if you are looking for a car go look up John "Beatle Tie'Deloach. He is the best, he is patience knowledgeable.and honest. He does not pressure you.we have bou looking for a car go look up John "Beatle Tie'Deloach. He is the best, he is patience knowledgeable.and honest. He does not pressure you.we have bought several vehicles (Toyota's from him.) More

Print

John “Beatle Tie” was a great salesman and person, he is very knowledgeable about his job and the cars. Makes the customer, like me, feel comfortable in buying a vehicle from this lot. very knowledgeable about his job and the cars. Makes the customer, like me, feel comfortable in buying a vehicle from this lot. More

Print

John Deloach (our Beetles dude) is an absolute JOY to work with(and chat with)! He is a plethora of information and a very trustworthy individual. He makes you feel comfortable and at ease...not pushed work with(and chat with)! He is a plethora of information and a very trustworthy individual. He makes you feel comfortable and at ease...not pushed or rushed. He explains all things Toyota in a way that makes you feel informed not inundated. Thank you so much John! Was great to see you again. Everyone in the building made us feel welcomed and cared for. Would also like to thank Keith for being so kind and being a man of your word...Vincent for taking your time with us (lovely to meet you) and Nikita who is phenomenal at her job(you are a doll and touched our hearts) 10/10 recommend! More

Print

They took exceptional care of us and John "beetles tie" was a super nice guy! was a super nice guy! More

Print

I truly appreciate your professionalism and attention to detail. Everything was handled perfectly the only thing missing was a cup of Starbucks! detail. Everything was handled perfectly the only thing missing was a cup of Starbucks! More

Print

Very seamless transaction with no pressure sales experience by anyone. Have no qualms of doing business with them again. experience by anyone. Have no qualms of doing business with them again. More

Print

Very nice dealership all the people are friendly salesman John Beatles very good salesman no pressure no wonder he sells a lot of vehicles John Beatles very good salesman no pressure no wonder he sells a lot of vehicles More

Print

I don’t think I can appropriately translate my great experience into words. John "Beatles Tie" DeLoach, was excellent! I am certain he gave me the best deal. Working with him was easy, he made me fe experience into words. John "Beatles Tie" DeLoach, was excellent! I am certain he gave me the best deal. Working with him was easy, he made me feel comfortable, made sure my needs were met, and I did not feel pressured into it a lot. I am definitely going back to the Village Toyota, hopefully to buy another car from him, or even to just meet him. He’s an exceptional person! The financial person at this Toyota was also amazing.l! Thank you John "Beatles Tie" DeLoach! More

Print