John Benitez

After diving for 6 hours with a confirmed price that was negotiated before arriving we waited more than 3 hours before we saw the finance person. This was a cash deal. She seemed annoyed that it was a cash negotiated before arriving we waited more than 3 hours before we saw the finance person. This was a cash deal. She seemed annoyed that it was a cash sale and was very rude and distracted she left the desk several times as we were trying to pay. I did not get temporary plates and I live out of state. Additionally, the title did not arrive until it was FedExed to me after I called the dealer. This caused me to miss my DMV appointment and I could not get another appointment until April 04. Because we had to wait at the dealer for over 3 hours we had to travel back to NV during rush hour adding another two hours to drive that was already 5 hours long. More

by FORARTSAKE Verified Customer Verified Customer

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Today is March 1, 2024 Dorito Brothers Sold us a vehicle on 2/14/2024 that was parked in the show room with a broken backup camera. The person who drove the vehicle out of the showroom must have put the ve on 2/14/2024 that was parked in the show room with a broken backup camera. The person who drove the vehicle out of the showroom must have put the vehicle in reverse at least 7 times if not more and did not say a word about the backup camera being broken or could not see from display! Vehicle has been at the dealership since 2/15/2024. Sean from the service department has kept us inform as to when the part will be in but he himself does not know when the part will arrive. We called the dealership on 2/27/2024 as no one had reached out to us in regards to this matter besides Sean from service department. Spoke with sales manager that just gave lip service with no results. Did not get his name. Thank you, Felipe Bernal 925-628-2272 More

by bmrphillip Verified Customer Verified Customer

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Kevin in-service thing has been our service advisor for years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and driving strong vehicles it’s all you need for happy motoring! More

by STONEROG Verified Customer Verified Customer

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Information is open and transparent; Transaction is integrity and fair; Products and services are market competitive. integrity and fair; Products and services are market competitive. More

by SOFIAESE777 Verified Customer Verified Customer

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It was great working with John Benitez! He knew the battle like it was his own car and was very pleasant to work with. He knew the battle like it was his own car and was very pleasant to work with. More

by MM Verified Customer Verified Customer

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Great service and communication by the team. It was a pleasant experience for the whole process of getting the car that I needed. Keep up the great work. It was a pleasant experience for the whole process of getting the car that I needed. Keep up the great work. More

by ckj23ckj Verified Customer Verified Customer

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Dirito Brothers Walnut Creek was able to compete on price on my Jetta - this was a really pleasant surprise on a tight price range. They also went above and beyond to find the manual transmission, in the tri on my Jetta - this was a really pleasant surprise on a tight price range. They also went above and beyond to find the manual transmission, in the trim and color I wanted, and kept me informed about the destination date throughout the process. Thank you! More

by RONSTEARNS Verified Customer Verified Customer

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The process was stress-free and effortless from start to finish. John was a joy to work with. Customer service was exceptional! finish. John was a joy to work with. Customer service was exceptional! More

by KATELYN Verified Customer Verified Customer

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John is very responsive and does a great job. I would recommend other people to buy car here. I would recommend other people to buy car here. More

by YSHENG Verified Customer Verified Customer

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Great team there. Honest folks. I have to write more words but that sums it up Honest folks. I have to write more words but that sums it up More

by mattschumacher95 Verified Customer Verified Customer

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