John Blackburn

We bought our truck here about five years ago which was a good experience. Since then we have had two recalls on the truck and the dealership stated that the parts were not present every time we called to ha good experience. Since then we have had two recalls on the truck and the dealership stated that the parts were not present every time we called to have it fixed. Now the truck is not drivable due to the recalls. They are stating it’ll be 2-3 weeks before it can even be looked at. And in the meantime NO RENTAL CAR IS PROVIDED. So we are without a primary vehicle in the home for 2 or 3 weeks. This is absolutely unacceptable. We will not be using this dealership again ever. Beware the customer service is all fine and dandy to buy the car/truck but after that you can forget it. If you want a Dodge I suggest going to Kernersville or Greensboro. They give customer service through the life of the vehicle not just at the sale. More

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Always pleasant and professional. My questions and concerns are always addressed. Car is always ready when promised. Everyone from service to cashier to rental car department are always very nice. concerns are always addressed. Car is always ready when promised. Everyone from service to cashier to rental car department are always very nice. More

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Great customer service! Friendly staff, I have trusted my vehicles to NPCJ for years. Dewey and John are a class act! Y’all are fortunate to have them. my vehicles to NPCJ for years. Dewey and John are a class act! Y’all are fortunate to have them. More

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Very helpful and quick service. Did not have to wait long for my oil change. Friendly staff. Took my Jeep right back for service. Will go back in the future. long for my oil change. Friendly staff. Took my Jeep right back for service. Will go back in the future. More

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Always courteous and great dealership. Have bought many vehicles from this dealership and never dissatisfied. They work with their customers. Will always deal with this dealership vehicles from this dealership and never dissatisfied. They work with their customers. Will always deal with this dealership More

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Jeep Cherokee 2017 purchased used last year. Dependable & sturdy. Retired -at the time going towards 80. Salesman found perfect SUV for me. I paid off the SUV -that day -love it. Recently needed battery-ca sturdy. Retired -at the time going towards 80. Salesman found perfect SUV for me. I paid off the SUV -that day -love it. Recently needed battery-car towed to shop. Have my jeep & I'm glad. More

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Horrible service department! Paid $172 to look at my truck for troubleshooting a front end shake. Took a 1 1/2 days, they tell me it’s a left ball joint and a u joint. I have been an aircraft mechanic / truck for troubleshooting a front end shake. Took a 1 1/2 days, they tell me it’s a left ball joint and a u joint. I have been an aircraft mechanic / inspector for 30 years and do a lot of my auto mechanic work but had a warranty and wanted to let them do the work. They also said I had a leaking strut which was true but not covered by the warranty. So the cost was so high I decided to do the work. Just as soon as I took off the tire to the leaking strut I see a complete broken in half sway bar which caused my main problems. What a joke and waste of time. I would never ever trust this place with my truck again. I will definitely spread the word as I was ripped off $172. Absolute horrible troubleshooting More

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Always easy in and out. Courteous and friendly personnel. Attentive. Attentive. More

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Always very helpful. Got my car in earlier than they anticipated and fixed the same day. anticipated and fixed the same day. More

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Friendly, knowledgeable and competent professionals are the norm at Northpoint. My 1998 Grand Cherokee Limited has been serviced by the great folks since 2002 when I moved to Winston Salem from Chicago. Wo the norm at Northpoint. My 1998 Grand Cherokee Limited has been serviced by the great folks since 2002 when I moved to Winston Salem from Chicago. Would not consider taking it anywhere else! More

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