John Capelli

Wally's Nissan of Latham responded

Dear ellenyoga9, Thank you so much for the kind words about John and our welcoming team! We're delighted you had such a positive experience at Wally's Nissan of Latham. We take pride in providing top-notch service throughout the car-buying process. If you have a moment, we'd love to hear what made your sales price transparency, trade-in experience, and purchase time less than perfect. Your insights help us continuously improve! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Moeorles, Thank you so much for the amazing review! We're absolutely thrilled to hear that your experience at our dealership was the best you've ever had. That's the kind of feedback we love to receive! We'll be sure to let Nikkie and John know about your kind words! The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hello tinamarrero360, Thank you so much for sharing your experience and for the outstanding review! We're delighted to hear that your car buying experience with us at Wally's Nissan of Latham was the best you've ever had. Hearing that John was very polite and knowledgeable, and that Nikkie Traficante (Glover) contributed to making your experience smooth and enjoyable means a great deal to us. Your satisfaction with the vehicle you purchased and the customer service you received is our top priority. We're thrilled to have met your expectations in these areas. We appreciate your recommendation and are here to support you with any future needs. Thank you again for choosing us, and we look forward to the opportunity to serve you again. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hello ndrtaker28, Thank you for taking the time to review your leasing experience at Wally's Nissan of Latham. We're pleased to hear that after tough negotiations, Eric Elky and John Capelli were able to assist you effectively, resulting in a satisfactory transition to a new lease for your wife's vehicle. It's great to know that you're happy with your new Pathfinder and that your overall experience with our sales and finance teams met your expectations, as reflected in your ratings for sales price transparency and finance experience. We appreciate your recommendation and are proud to have you as a Wally’s customer. If there's anything more we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello, Thank you for sharing your feedback about your recent sales visit at Wally's Nissan of Latham. We're pleased to hear that your experience working with John Capelli was enjoyable and that he was able to provide all the necessary documents efficiently. However, we also understand that the wait time you experienced when signing the contract was longer than expected, and we apologize for any inconvenience this may have caused. We constantly strive to improve our process efficiency, and your feedback is invaluable in helping us identify areas where we can enhance our service. We're glad that despite the wait, everything was successfully completed, and we truly appreciate your patience and understanding during the process. Your willingness to recommend us is a testament to the efforts of our staff, and we are grateful for your support. If there's anything more we can do to assist you or if you have any further feedback, please don't hesitate to let us know. Your satisfaction is very important to us, and we are committed to ensuring a smoother experience for all our customers in the future. Thank you once again for choosing Wally's Nissan of Latham, and we look forward to serving you again. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380