John Dondelinger | Page 8

Purchase of 2011 Toyota Tundra My wife and I enjoyed our buying experience at the Ryan Auto Mall in Buffalo. They handled my older vehicle trade in professionally, and Ryan along wi My wife and I enjoyed our buying experience at the Ryan Auto Mall in Buffalo. They handled my older vehicle trade in professionally, and Ryan along with John did a excellent job from start to finish while we were completing our transaction. Then Shaun did a great job processing our financing, to sum things up it was a pleasure doing business together! More

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First class ! First class service ! Very friendly. Very knowledgable about the vehicle. The whole experience was pleasant. Clean environment. From top to bottom, sa First class service ! Very friendly. Very knowledgable about the vehicle. The whole experience was pleasant. Clean environment. From top to bottom, sales to finance to service was easy to work with. Were not high pressure at all. Thank you. More

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Not sure why I keep coming back. UPDATE: I will NOT be back There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make mistakes when I visit with my vehicle. So, what does that tell you when even the best individuals fail to meet the customer's needs every time they work with the customer? It's probably not the employees' fault when the good are bad and the bad are horrible. On that note, it's the same reason that this review and all past reviews will and have passed without acknowledgment. It's the culture at your business that is failing your customers and that culture is a reflection of management. UPDATE: This is the response I received which exemplifies my review: Private Response Ryan Auto Mall responded to this review January 27, 2016 Good morning Mike. I am certain that at your business you have issues from time to time that get mishandled. It would appear that is the case at this dealership as far as you are concerned. You mention that your review would pass without acknowledgement. We do take our reviews seriously and treat them as an opportunity to learn and improve. It is, however, more difficult to learn from someone who, rather than offering constructive criticism, prefers to express himself in a self-important manner with anger and contempt for an entire business and follows up by emailing every employee with his ranting and raving. As one of the countless hacks that you refer to, I can assure you that you and your business are not perfect either. We would just prefer to know that and politely not mention it to everyone we meet I maintain my previous point; that while management seeks out individual employees to blame for bad service, it's the culture that management has created that fails their customers. More

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