John Fejeran | Page 101

Sold a car that was in an unreported accident UPDATE iii:Went in to buy a 2012 Dodge Challenger for my wifes birthday. I asked to take it to an independant mechanic but John, the pre-owned sales m UPDATE iii:Went in to buy a 2012 Dodge Challenger for my wifes birthday. I asked to take it to an independant mechanic but John, the pre-owned sales manager, told me not to worry about it, that the dodge warranty would cover everything. After putting up with every cheap car salesman tactic--including the old "oh, your're really taking me to the woodshed" routine-- I finally thought I had a decent price and purchased the car. I took it to get the oil changed and was informed all the tires had dry rot and were worn down to the nub. Raised this issue and they fixed it, which was good. Of course, I had to make a huge issue of it on social media to get a call back, but they made it right in the end. Took it in not even a week later because the steering wheel was vibrating way more than it should. They told me to take it to my local Dodge dealer to have it looked at. Curiously, one of the mechanics asked me how much I paid for it, which seems like kind of an inappropriate thing to ask a customer. On the way back while driving on I-10 the front end of the car fell off. Grill, bumper, everything. Had it towed and the Dodge mechanic told me the car had been in a wreck before. I raised this issue with the other sales manager, Michael, and he told me he had no obligation to pay for the repairs because the car did not have a reported accident in the auto check report. He then went on to talk to me like I was an idiot by telling me there are bumpers all over I-10 from sports cars being low to the ground. In the glovebox there is a piece of paper that is filled out saying the car was looked over and inspected. Surely they noticed the bent radiator and everything underneath the car that showed obvious signs of an accident, including the crack in the bumper that I didnt notice until I got home. These are things you are supposed to disclose to a buyer. Not disclosing information like that is considered fraud. I already have a complaint filed with the better business bureau but I feel I need to tell my story so potential customers can make their own decision on whether or not this is a credible dealer. In the end, I wish I had purchased a DeLorean so I could go back in time and stop my past self from doing business with Allen Turner Pre-Owned. Unfortunately, the tires would probably pop and the front end of the car would fall off before I could reach the required speed off 88mph to go back in time. Just so I'm clear: This review is only for the pre-owned department. For all I know, the new sales department might be full of honest to goodness people. UPDATE II: 27JUN14: After contacting Allen Turner Hyundai about the tires, I was immediately contacted by Chris Jones who promised to cover the cost of the replacement tired. Yet another example of Allen Turner Hyundai going above and beyond the call of duty. UPDATE 27JUN14: Turns out the tires on the Challenger were dry rotted and worn down so they need to be replaced to the tune of $900. I would just say make sure you know what you are buying and do all of your research before going in, as it will make both you and the dealers life so much easier. I went in knowing exactly what I wanted and came away with what I thought was a fair deal. I came in to look at a 2012 Dodge Challenger R/T with 28,100 miles, listed for $28055. So, I went in, took a test drive, and then sat down and talked numbers. Now, John, Craig, and Mr. Turner, if you're reading this, these are fair criticisms on things I feel you could change and improve. The first red flag to me was when Craig came in with a four square sheet (it wound up not being used, which is good, because I would've been out the door as soon as he started writing on it). This is an outdated, and unfortunately, often used tool to confuse and take advantage of the consumer. Honestly, if you're still using this in 2014 I expect you to be wearing a cheap suit and have a super wacky inflatable guy out front. Any potential customer reading this: only focus on the price of the car you're buying and the trade in. The other numbers are meant to confuse you. Next we sat down and talked numbers. Craig said they absolutely could not come off the price because that was what they paid for it (an aside: I know you bought it at an auction. I can look this up on the internetz. I still dont believe you paid $28,000 for a used challenger at an auction). I happened to see that the previous day the Challenger was listed at $26900, so I asked what happened to that price. I sat and waited for a half an hour and the sales manager, John (who reminded me of a young Kevin Bacon for some odd reason), said he would honor the price, he came up with an explanation about how the market automatically changes the price of the car when cheaper models are sold. Now, that may have been the case but, I still haz the internetz, so I was able to look it up and see that in fact there were the same year and model with lower miles for cheaper. They even had automatic transmissions, which led to my favorite ridiculous statement I've heard in a long time: "Oh, thats because manual transmissions are more expensive in sports car". No, no they are not. Automatics are more expensive in all cars because they cost more to produce so that lazy people dont have to shift. I was then offered $10,000 on my 2014 Chevy Cruze, but luckily I had an offer for $12,200 from a different dealer(yes, guys, that absolutely was true) so I got that to where I was satisfied. Next came the financing and honestly, they knocked it out of the park. I was able to get financing that matched what I could've gotten at my own bank. I'm very happy with my rate. Now for the bad. I was finishing up signing the contract and John, the Finance one, says very nonchalantly "and sign here to waive your right to a jury trial". Ummm, no. Never, ever sign away your right to a jury trial. Arbitration is meant to handle business to business disputes. Arbitration is final and cannot be appealed and will side with the business 95% of the time so they will get hired again. In fact, I'm sure Mr. Turner knows all about it. In the early 2000's the auto manufacturers tried to make it so that all disputes dealers had with them had to be settled with arbitration. Now, I wasn't there, but I'm willing to bet Mr Turner drove as fast as his Hyundai could take him to his local elected officials to dispute this and it worked. In 2002 the Supreme Court ruled that dealers did not have to settle disputes with their manufacturers and they still had a right to legal recourse. So I ask: if it wasn't good enough for the dealers to go through, why are you trying to make your customers sign away their rights? Is this what is meant by "protecting the consumer", the phrase that is commonly touted when trying to get Tesla banned? Anyways, the deal almost fell through because I was getting berated by Matt and John (Sales Manager) about why I wouldn't sign away my rights and how they didn't plan on ever taking me to court. Its not about you guys taking me to court, its about if I want to go to court. I have no intention to, but its silly to sign away that right for the reasons I've listed above. But in the end, the deal went through and I'm happy with my car. I think my only complaint is I was supposed to get a new battery but I was told they did not have one on hand and to go to Chris Myers in Daphne and ask for Steve Campbell and he would take care of me. Well, I went there right after I bought the car and it turns out his name is Scott Campbell and they had absolutely no idea what I was talking about when I said I was sent there to get a new battery. Soooooo, yeah....but other than that, everyone was very friendly and I enjoyed my purchase experience. I know it sounds like I'm slamming them, but all in all, it was a good experience. I just feel some things could be improved (especially the four square......why are you still using that?!?!?) and I hope you take my critcisms and learn from them. More

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Second purchase even smoother Thank you again to the great staff who helped us through the whole process. See you again for our next purchase. Staff listened to our wants and ne Thank you again to the great staff who helped us through the whole process. See you again for our next purchase. Staff listened to our wants and needs and found perfect car. More

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Outstanding Provided outstanding service, well versed in the amenities of the numerous used vehicles we test drove. Very patient, very thorough, and very friendl Provided outstanding service, well versed in the amenities of the numerous used vehicles we test drove. Very patient, very thorough, and very friendly. Provided recommendations based on our stated requirements, which resulted in us finding the right car for us! Well done!! More

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First brand new car All I've ever owned is used cars, so nervous about purchasing a brand new car, John, Bobby and John Fejeran all put me at ease and worked with me to p All I've ever owned is used cars, so nervous about purchasing a brand new car, John, Bobby and John Fejeran all put me at ease and worked with me to provide a car that I am very pleased with. More

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Outstanding Service !!!!! I previously went to KIA but they could not help me get a new car. I then Went to Hyundai were Jason Diaz was a awsome sales man. It didnt take me lon I previously went to KIA but they could not help me get a new car. I then Went to Hyundai were Jason Diaz was a awsome sales man. It didnt take me long to get the car financed and out the door in my new 2014 Hyundai Sonata. John Fejeran was also great and he let me know about the great warranties and other information about the car. Overall I was very satisfied with this dealership. I will be referring all my family and friends. Thank You so much for all the hard work that was done to get me in a new car !!!!!!! Cudos to your team !!!!!! More

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Thanks! Very helpful, helped me look and test drive whatever I needed and answered any questions I had about any vehicle. They were very good on the price and Very helpful, helped me look and test drive whatever I needed and answered any questions I had about any vehicle. They were very good on the price and got me right into the range that I wanted. and got me a car I really liked. Thanks for all the help from: Jesse Mclemore Mike Whelan John Fejeran More

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"The Circle" putting the FUN back in Car Buying! My wife and I set out to purchase a certified used car! We did not know that what we would actually be buying is a membership. What I mean by My wife and I set out to purchase a certified used car! We did not know that what we would actually be buying is a membership. What I mean by membership; (becoming part of the Allen Turner Hyundai Family). From the time we pulled up, until the moment Jason "Darrell" was taking our picture next to our purchase, we created friendship and was shown outstanding service. "The Circle" a comical part of our car buying but actually truth in the way the Allen Turner Team made our deal. From the lot, to the desk, to finance, to receiving the keys was becoming part of "The Circle". If your looking to buy a car new or used, you have got to see the selection at Allen Turner. It's not just about the service and kindness you receive but the quality of your buy will give you great reward. We had no problem finding exactly what we were looking for and Jason "Darrell" making us a deal to drive away in our Certified 2013 Hyundai Sonata! Thank you, Jason "Darrell" John K, and John F. for our experience. We would highly recommend this Team and their professionalism! So Go check 'em out! More

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Best Car Buying Experience! Customer service gets an A++. From the receptionist Margaret and the entire process, everyone was exceptionally knowledgeable and very professional. I Customer service gets an A++. From the receptionist Margaret and the entire process, everyone was exceptionally knowledgeable and very professional. I will definitely tell everyone of this experience! More

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Excellent Customer Service Raquel and John went above and beyond to help me purchase my new car. They really made me feel like a valued customer. I would definitely recommend th Raquel and John went above and beyond to help me purchase my new car. They really made me feel like a valued customer. I would definitely recommend this dealership to other people. More

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Professional and Courteous Though this was my first purchase of a new vehicle, I was very comfortable speaking to every one of these gentlemen. There were dealerships with press Though this was my first purchase of a new vehicle, I was very comfortable speaking to every one of these gentlemen. There were dealerships with pressuring sales persons, but this was not one of them. Rob gave me a great price on the vehicle I was searching for with the options/features I wanted. These guys were the only ones able to deliver. I highly recommend! More

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