John Fejeran | Page 83

Making the buying a new car a real pleqsure As a 78 yr old, my experience at this dealer was the best out of all my experiences of buying a car. They made me feel like family and I now have new As a 78 yr old, my experience at this dealer was the best out of all my experiences of buying a car. They made me feel like family and I now have new friends at Hyundai. I felt at home with all the people that I met, including other customers that were conducting business and were owners of the new Hyundai. More

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My experience Rich Mechrek was a superb, polite, friendly person. He addressed my need readily and assisted me in.my purchase of vehicle. On your visit ask for ROCH Rich Mechrek was a superb, polite, friendly person. He addressed my need readily and assisted me in.my purchase of vehicle. On your visit ask for ROCH More

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Great customer service By far best experience at Allen Turner. I knew what vehicle I wanted and less than an hour I had an approval and the paperwork was completed. By far best experience at Allen Turner. I knew what vehicle I wanted and less than an hour I had an approval and the paperwork was completed. More

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GREAT USED CAR = GREAT PRICE Came in just to look at cars for a decent price, Dave immediately spotted us and showed us the prices of cars around the lots saying he could get us a Came in just to look at cars for a decent price, Dave immediately spotted us and showed us the prices of cars around the lots saying he could get us a 2000 model car or newer for our budget. We ended up getting a 2016 Ford for cheaper than the asking price with his help. Awesome sales rep and cant wait to buy another car for a great deal with him. More

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Great Experience-Not Pressured I appreciate David Dye with his patience and gentle spirit. I have had bad experiences as many of us have, with an overbearing salesman that was very I appreciate David Dye with his patience and gentle spirit. I have had bad experiences as many of us have, with an overbearing salesman that was very pushy and seemed fake. However David was different. We had a very enjoyable experience. The finance team was also very helpful and got the payments down to where I need it to be. Thank you! More

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Buying used Ford. John is a great salesman. Very funny, loves his job, and he wants to have a conversation, not just awkward small talk. 10/10 would recommend John is a great salesman. Very funny, loves his job, and he wants to have a conversation, not just awkward small talk. 10/10 would recommend More

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Great John Ford helped us and he’s great and did his job well! 10/10 would recommend. Very friendly and helped us a lot. Thank you, John John Ford helped us and he’s great and did his job well! 10/10 would recommend. Very friendly and helped us a lot. Thank you, John More

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Very friendly and patient The staff there was super friendly and helpful when it came to finding the perfect car. Also very patient and reassuring. Dave made us feel very welco The staff there was super friendly and helpful when it came to finding the perfect car. Also very patient and reassuring. Dave made us feel very welcome and he was very helpful. More

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Worst dealer experience I have ever had. My wife and I were in Pensacola car shopping for a jeep when we ran across some sitting at this dealership. While we were looking, we were approached My wife and I were in Pensacola car shopping for a jeep when we ran across some sitting at this dealership. While we were looking, we were approached by the salesman named Craig in used cars. He mentioned that there was one, a rubicon, that had just been traded in that was being washed in the back if we wanted to look at it. We did, and decided to test drive it. This was on Wednesday, 12-26-18. We liked it but noticed a check engine light on, as did Craig. We were informed that it hadnt been through service yet but that they would taked care of it as soon as it went in tomorrow. We where on the fence since we had looked at another jeep that was a little newer with less mileage and had the hard top and soft top. Craig informed us that he could throw in a soft top since they had several from the many jeeps they get traded in. At this point, we decided to go ahead with it and went in and started the paperwork on it. This is where Craig became the most incompetent sales person I have ever dealt with. Anytime we asked about anything at this point, it was always either not his job or he didnt know. He would get up multiple times and wonder around and always came back and dodged the original question. He continuously informed us he was a drunk and other personal stuff we did not need to know. We finally got through the paperwork and left the dealership around 8pm. Thursday, 12-27-18, Craig called and gave us the numbers which we liked so we headed over. Once we arrived, we started on more paperwork and it was another disaster with him. This was around noon. We were informed that it was in detail and would be done by the time we finished the paperwork. Well, they neglected to tell us it still had to go through service as well so we waited for that and went to the finance department. In the finance department, we informed the gentleman that we didn't want the extended warranty but he continued to insist on it for 30 minutes before finally moving on. Once we finally finished the paperwork and the jeep was finally out of service (5pm) we went out to look it over again and I inquired about the check engine light. I was told there was no check engine light on and that there was no code on the computer either. At this time I decided to walk away from the deal and that's when the Sales manager Michael got involved. He took us out to the service bay to talk with the mechanic who repeated the same information even though the salesman confirmed that he saw the check engine light as well and then informed me that just because there was a check engine light on, that it doesn't necessarily leave a code and if we didn't believe them we could take it across the street to the dodge dealership, which we did. Now, this dealership was very pleasant and they confirmed to me that it would infact leave a code on the computer unless it was cleared. They checked it and it was not there. We returned to Allen Turner and relayed the info and were told well it has a 30 day 1k mile warranty so if it comes back on just bring it back. So, since we were trading in a vehicle with no warranty, older, twice the miles, we decided to go ahead and take the jeep and went directly back to dodge and bought a factory bumper to bumper mopar warranty (not an extended warranty from a third party). Well, we left there to head back home an hour away and we made it about 30mins down the road and the check engine light came back on. So, Friday, 12-28-18 we had the jeep scanned locally and found a transmission code that doesn't go away unless cleared. After speaking with several local dodge service departments we found that basically the transmission was going out or had a short in the harness. So I called Michael, the sales manager at Allen Turner back to see if there bogus 30 day 1k mile warranty was going to cover it. He informed me he would have to make some calls and call me back. He called me back and informed me that the jeep still had 90 days and 20k factory power train warranty on it so I needed to take it to the dodge dealership OR if I didn't like that idea I could bring it to him and he would take it to dodge. Needless to say at this point I was beyond done with dealing with them and will never return to an Allen Turner dealership and will spend the rest of my days trying my hardest to deter people from any Allen Turner dealership!!!!! More

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Everything went fast and smooth I went with David in the used cars dealership. Everything went pretty smooth and fast. He called me on my way there so when I got there everything was I went with David in the used cars dealership. Everything went pretty smooth and fast. He called me on my way there so when I got there everything was mostly done. I recommend this place! More

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