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John Fiorino

Overview Reviews (60) Inventory (220)

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John Fiorino

Service Manager

Matthews Kia of Greece

4321 W Ridge Rd
Rochester, NY 14626

4.9

60 Reviews

4.9

60 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (60) Inventory (220)

60 Reviews of John Fiorino

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May 30, 2025

Dealership Rating

Employee Rating

Service is good and done on time. Waiting room is very comfortable. Service employees very friendly. Waiting room is very comfortable. Service employees very friendly. More

by nancyhenchen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 24, 2025

Dealership Rating

Employee Rating

The service team is friendly, professional, and valued my time. I will continue using their services for years to come! time. I will continue using their services for years to come! More

by Shane Gibeault

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 28, 2025 -

Matthews Kia of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 21, 2025

Dealership Rating

Employee Rating

Great service, took the car in on time and performed the service in a timely manner service in a timely manner More

by conradbauman

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 22, 2025 -

Matthews Kia of Greece responded

Hi Conrad- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 19, 2025

Dealership Rating

Employee Rating

Brent was great. Everyone at Kia are very easy to work with and make serving my car a pleasure. Thank you all…. Everyone at Kia are very easy to work with and make serving my car a pleasure. Thank you all…. More

by Mayhere

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brent

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May 21, 2025 -

Matthews Kia of Greece responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 19, 2025

Dealership Rating

Employee Rating

Great service and people. Done right and on time. Thanks to everyone there. Will refer friends Done right and on time. Thanks to everyone there. Will refer friends More

by Mayhere

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 21, 2025 -

Matthews Kia of Greece responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 18, 2025

Dealership Rating

Employee Rating

The service department went the extra mile to do a great job on my car. They took the glue off where the door handle was replaced. They made sure everything got done that needed to get done. It’s the best s job on my car. They took the glue off where the door handle was replaced. They made sure everything got done that needed to get done. It’s the best service department around in a great service manager who should be Very proud. More

by ROBINAB222

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 19, 2025 -

Matthews Kia of Greece responded

Hi -Thank you for sharing your great experience at Matthews Kia of Greece. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

May 18, 2025

Dealership Rating

Employee Rating

Always great service at Matthews Kia. In my previous experience dealers never felt like they put the customer first. Matthews always does. In my previous experience dealers never felt like they put the customer first. Matthews always does. More

by jessica10mayer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronald Felix

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May 19, 2025 -

Matthews Kia of Greece responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 17, 2025

Dealership Rating

Employee Rating

Great Customer Service ! I appreciate the opportunity to share my experience with you concerning my visit I appreciate the opportunity to share my experience with you concerning my visit More

by debragrant771

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Salamone, Massimo Castelli, Erica Polimeni, Doug Gray, Xavier Sued, Izzy Softic, Audrey Fairbairn

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May 19, 2025 -

Matthews Kia of Greece responded

Hi Debra- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 16, 2025

Dealership Rating

Employee Rating

Great job in the Service Department. Very pleased with the work and experience. I love making my appointments online. Very pleased with the work and experience. I love making my appointments online. More

by Jpic271

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2025 -

Matthews Kia of Greece responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 10, 2025

Dealership Rating

Employee Rating

They were very responsive to my needs and went above and beyond my expectations for service. beyond my expectations for service. More

by scomar2002

Verified Customer

Recommend Dealer

Yes

Report | Print

May 12, 2025 -

Matthews Kia of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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