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John Fiorino

Overview Reviews (128) Inventory (186)

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John Fiorino

Service Manager

Matthews Kia of Greece

4321 W Ridge Rd
Rochester, NY 14626

4.7

128 Reviews

4.7

128 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (128) Inventory (186)

128 Reviews of John Fiorino

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December 13, 2025

Dealership Rating

Employee Rating

they took very care of me this is my first kia i am a auto tech myself I'm retired after 49 years auto tech myself I'm retired after 49 years More

by Richard Everhart

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 15, 2025 -

Matthews Kia of Greece responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

December 08, 2025

Dealership Rating

Employee Rating

Good customers service! Easy and fast to get an appt and my issue was addressed professional way. Thank you Easy and fast to get an appt and my issue was addressed professional way. Thank you More

by A_brenjuk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 10, 2025 -

Matthews Kia of Greece responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

December 08, 2025

Dealership Rating

Employee Rating

Did oil change. No leaks. Right oil level. No top engine spills. Nall looked good No leaks. Right oil level. No top engine spills. Nall looked good More

by rayshar1066

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 10, 2025 -

Matthews Kia of Greece responded

Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

December 07, 2025

Dealership Rating

Employee Rating

I was very happy with my service. And I like the car washing, I got after my service.It needed it.😀 And I like the car washing, I got after my service.It needed it.😀 More

by ALLENSHARON1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 08, 2025 -

Matthews Kia of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

December 02, 2025

Dealership Rating

Employee Rating

Waiting room and times were great. The rep who helped me was knowledgeable, kind and efficient. While waiting for service to be done I texted some questions, which apparently never re The rep who helped me was knowledgeable, kind and efficient. While waiting for service to be done I texted some questions, which apparently never received, so I asked them again while checking out. More

by cadylyons

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 03, 2025 -

Matthews Kia of Greece responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

December 01, 2025

Dealership Rating

Employee Rating

Great service. Fast work. Great attitude. Always a pleasure to come in to the dealership Fast work. Great attitude. Always a pleasure to come in to the dealership More

by shamrock0204

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Salamone, Massimo Castelli, Erica Polimeni, Joey Greco, Doug Gray

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Dec 02, 2025 -

Matthews Kia of Greece responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

November 30, 2025

Dealership Rating

Employee Rating

Sometimes I wait too long and it gets to expensive buy the service adviser that is good tme the service adviser that is good tme More

by ROXIE1112

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Martin, Izzy Softic , Brent

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Dec 01, 2025 -

Matthews Kia of Greece responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

November 28, 2025

Dealership Rating

Employee Rating

Excellent customer service. Everything was done in a timely fashion and I even got my car washed. Highly recommend Matthews Kia’s service dept Everything was done in a timely fashion and I even got my car washed. Highly recommend Matthews Kia’s service dept More

by MARCIAYOCKEL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt

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Dec 01, 2025 -

Matthews Kia of Greece responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

November 12, 2025

Dealership Rating

Employee Rating

Very pleasant to deal with everyone is very nice as soon as I pull up,always get me in quick with appointments as I pull up,always get me in quick with appointments More

by DAMIANO0859

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Salamone, Ronald Felix

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Nov 13, 2025 -

Matthews Kia of Greece responded

Hi Damian- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

November 07, 2025

Dealership Rating

Employee Rating

Very kind people and they provide good and fast services. Additionally easy to make an appointment Additionally easy to make an appointment More

by co3465

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Jacobs, Nick Makowski, Matt Martin, Izzy Softic, Audrey Fairbairn

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Nov 11, 2025 -

Matthews Kia of Greece responded

Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

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