John Fitzpatrick | Page 86

My wife and I were looking for a new car after the death of our 2000 Jeep. We wanted an economical car that we could share with our 110 pound dog, carry groceries and get me to work. I have had 4 Hondas in of our 2000 Jeep. We wanted an economical car that we could share with our 110 pound dog, carry groceries and get me to work. I have had 4 Hondas in the past, 1 Accord and 3 S2000s and have always been very happy with quality, performance, reliability of the cars. Nevertheless we always approach the experience of car shopping with trepidation. Looking online for dealerships in Boston I saw Honda Cars of Boston and contacted them by email with a query about the CR-V. I was contacted by Rob who arranged an appointment. When we arrived we were greeted by Rob who was very personable and helpful. He showed us the CR-V in the showroom and answered questions. Rob introduced us to Carlo who gave us a detailed tour of the car and took us on a test drive. He was very courteous, and above all, very honest in answering questions. He never used any "hard sell" tactics and was clear and forthcoming with information. We never felt pressured or confused. The purchase was handled smoothly and efficiently. John took care of the financing in a very friendly, efficient way. As we sat at Carlo's desk and saw the many sales awards we commented that we could see why he'd won them. He's an excellent salesman. Rob, Carlo and John made us feel we'd made friends. We'll definitly return to HCB for service and will send friends there for new car purchases. All in all, a great experience. I love my new Honda! More

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I've been a Nissan owner for years - and in summer 2006 purchased a Honda Odyssey from Honda Cars of Boston. Sales staff was professional, friendly and courteous. Buying the Odyssey from Honda Cars of Bo purchased a Honda Odyssey from Honda Cars of Boston. Sales staff was professional, friendly and courteous. Buying the Odyssey from Honda Cars of Boston was a pleasure!! (Unlike my buying experiences in the past from other dealerships!) Service dept. to date (11/07) has been outstanding. All work performed in timely manner, very reasonably priced regular maintenance and no surprises. In just recently looking for a used car, I didn't find the match for the vehicle I wanted, but was treated with the utmost respect and professionalism. A measure of a dealerships integrity is measured not only when a sale is made, but rather when a sale is not made. I will be back to Honda cars of Boston in the future - for service and sales (both new and used). - CH More

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