John Geiger | Page 3

After my service was completed I asked my service technician a question about my new.C-HR John Geiger took me to my vehicle and showed me what I needed to know. He could’ve just told me and let it go technician a question about my new.C-HR John Geiger took me to my vehicle and showed me what I needed to know. He could’ve just told me and let it go He went the extra step that he didn’t have to do.when I return I’ll always ask for mr. Geiger More

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Always helpful Each time I visit for preventative maintenance the service crew (especially John G) are especially helpful, kind and professional. Scheduling was easy Each time I visit for preventative maintenance the service crew (especially John G) are especially helpful, kind and professional. Scheduling was easy and fast with a live person. More

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very friendly and professional Great Customer Service!! No upselling, just honest assessment. I loved the "video" from the service department on my cars health! I thought this wa Great Customer Service!! No upselling, just honest assessment. I loved the "video" from the service department on my cars health! I thought this was very creative and very personal which added going the extra mile for Customer Service. More

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Oil change and pesky low tire light I needed a routine oil change but have been getting a low tire pressure warning light on despite acceptable pressures. So it turns out to be coming fr I needed a routine oil change but have been getting a low tire pressure warning light on despite acceptable pressures. So it turns out to be coming from the spare. Since it is a recurring issue they checked the spare and found a slow leak. Glad to resolve it! I always feel welcome and comfortable at Evans. My questions are always answered. It’s a great team! More

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Edge Guard Installation Was welcomed in a friendly manner and the work was performed on my car in half the estimated time. Very satisfied with the work and the personnel inv Was welcomed in a friendly manner and the work was performed on my car in half the estimated time. Very satisfied with the work and the personnel involved. More

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very good. Very professional and knowledgeable. Very kind because they deserve to be recognized for the work and knowledge and caring about the work they do for people. We drive the car and when something go because they deserve to be recognized for the work and knowledge and caring about the work they do for people. We drive the car and when something goes wrong they are there to help fix the problem. More

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Top-Notch Prius + Customer Care John and the service team at Evans Toyota took care of my Prius and fixed an issue created by another Toyota dealership's lackluster service departmen John and the service team at Evans Toyota took care of my Prius and fixed an issue created by another Toyota dealership's lackluster service department -- all with more respect and genuine hospitality than I've ever experienced in any car buying or car servicing process. Kudos to Evans; you've earned my loyalty! Safety concern addressed, oil change and regular maintenance, plus 100k fluid changes and an emergent o-ring / gasket issue. All of this taken care of quickly and correctly, with a level of communication I've rarely benefitted from at any dealership. More

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Excellent service The service writers always provided excellent service and accommodations for my busy schedule always able to fit me in with a short notice. The commun The service writers always provided excellent service and accommodations for my busy schedule always able to fit me in with a short notice. The communication has been great even dealing with the repair. More

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15000 miles service the service was faster than I was told. my only issue was the service area was a little cold. I have never had a bad experience when taking in any of the service was faster than I was told. my only issue was the service area was a little cold. I have never had a bad experience when taking in any of my vehicles. This is the 3rd vehicle that my husband & I have bought from your dealership. More

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VERY DISAPPOINTED I arranged to have a cat back system installed on my 2018 Toyota Tacoma which was advertised to give my truck an aggressive sound which is exactly wha I arranged to have a cat back system installed on my 2018 Toyota Tacoma which was advertised to give my truck an aggressive sound which is exactly what I was looking for, a little background for you, I purchased this vehicle from Evans Toyota last year along with a 2018 Toyota Highlander for my wife, we spent close to $80k with Evans. I had the catback system installed within 2 hours which was good, but when the service manager and I went out to inspect the truck, I started the truck up, and it did not sound any different than what it did before the new exhaust. The service manage inspected the truck and spoke to the service technicians and I quickly found out, the exhaust did not do what it was advertised to do. I had the new cat back exhaust pulled off and had the old exhaust put back on. This gave me another 2 hour wait which in total was 4 hours waiting in the dealership. Evans ended up charging me $140 for a system that did not do as advertised and wasted 4 hours of my wifes and my vacation day, and a waste of $140 as what did I have to show for it ? More

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