John Gerrard | Page 8

Jim Levandusky was very professional, friendly and made me feel very comfortable. Both Jim and John explained every thing so that I would understand. I would recommend them both. me feel very comfortable. Both Jim and John explained every thing so that I would understand. I would recommend them both. More

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If it were not for John Matoin's positive energy and professionalism, I would not have returned to purchase a vehicle. I don't necessarily like coming to dealerships but his attitude, approach and style professionalism, I would not have returned to purchase a vehicle. I don't necessarily like coming to dealerships but his attitude, approach and style made the experience worthwhile. More

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We had been very dissatisfied with a 2008 T & C van we purchased used and "tweeted" as such. We received a "tweeted" response from Pamela at the executive/corporate level to attempt to make it right. we purchased used and "tweeted" as such. We received a "tweeted" response from Pamela at the executive/corporate level to attempt to make it right. We visited Suburban Chrysler Jeep Dodge and received absolutely top notch service from Tracy Alter and "Rob" in sales, who despite being very busy with customers all day, worked with us until closing until we were satisfied with our deal. We then worked with John and Rob in finance to close the deal. We were the last customers in the building when we finally left, but never felt rushed out. In conclusion, I'd like to say after owning and/or leasing Chrysler vehicles for 20-30 years with ups and downs, we had become disenfranchised and were on the brink of moving on from the brand forever. Thanks to the staff at Suburban Chrysler Jeep Dodge and Tracy Alter in particular, our faith has been restored in a company that is showing they really care about total customer satisfaction. So to Pamela, Tracy and everyone that assisted in this process, we extend our gratitude and appreciation. Gratefully, The Coakleys More

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Unbelievably personable and great customer service! I live one block from a Chrysler dealership but drove 40 minutes to Suburban on a recommendation from several customers. They did not disappoint: this live one block from a Chrysler dealership but drove 40 minutes to Suburban on a recommendation from several customers. They did not disappoint: this may have been the best car buying experience I have had to date. Bill was very helpful as I was extremely indecisive and picky. He helped me find the perfect car at the right price. I will recommend Bill to my friends withotu reservation. His support office staff of John and Dane made my financing and lease turn-in a hassle-free experience. I was extremely satisfied with the entire process and love my new car. I lease a new car every 2 or 3 years and have used many dealerships, but I must say that my experience with Suburban Chrysler Dodge Jeep Ram of Troy was second to none! More

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John and Glenn go way beyond to make the customer happy. This is the 3rd vehicle we have purchased from a Suburban Dealership (2 at Suburban Volvo last year) and the 8th car in the past 12 years. John he This is the 3rd vehicle we have purchased from a Suburban Dealership (2 at Suburban Volvo last year) and the 8th car in the past 12 years. John helped us at the Volvo store and now at the Chrysler store. Everyone at the dealership is helpful and nice.... This is the place to go and Glen and John are the people to deal with. More

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I had two things that were important to me. Price and seat height. I was worried about buying a car for the first time on my own since my divorce. I really didn't need to worry. Between Jim knowing wha seat height. I was worried about buying a car for the first time on my own since my divorce. I really didn't need to worry. Between Jim knowing what to show me that met exactly what I wanted and John guiding me through the financial process, they both put me at ease and it couldn't have been a better experience. I am so happy with my purchase. More

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We had such a wonderful experience with Suburban Chrysler Jeep Dodge of Troy. I worked with Jim on the phone for the week before we came to pick up our new Jeep. He was very friendly on the phone and super r Jeep Dodge of Troy. I worked with Jim on the phone for the week before we came to pick up our new Jeep. He was very friendly on the phone and super responsive about returning calls quickly. He was able to find a Jeep that fit our needs and budget and we were able to go in the day that we planned on. Once we met Jim in person was just just as friendly and had planned ahead so the car was washed and out front waiting for us. The paper work section that was done by his co-worker, John (sorry I am not 100% sure of his name) was equally as nice and professional. This was the best experience I have ever had leasing a new car. This is my 5th Jeep lease and the third dealership I've been with. Suburban is about a 45 minute drive for us but I would gladly drive that far and pass several on the way to get the great service that Jim and the rest of the Suburban staff provided. I plan to be back to Suburban in three years for our next Jeep and to tell all of our friends and family to head out there for their next car! More

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Excellent customer relations in all respects. Also met Sales manager Tom--- and Finance Manager, John---, All very helpful, knowledgable, supportive. So good we are now buying a second car. Will definit Sales manager Tom--- and Finance Manager, John---, All very helpful, knowledgable, supportive. So good we are now buying a second car. Will definitely recommend Suburban for Sales and Service. Nice job! More

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Although the dealership was very busy, my wife and I received prompt and courteous attention. When we had to wait our turn in the purchase process the staff made sure we were comfortable. Everything was received prompt and courteous attention. When we had to wait our turn in the purchase process the staff made sure we were comfortable. Everything was explained to us and all of our questions were answered before moving on with the purchase process. We LIKE the car too! More

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I really wasn't going to buy a car, but I talked to Rick Larue and he was so helpful and attentive that the deal just came together. Great to work with, very informative, tried to determine my needs not ju Larue and he was so helpful and attentive that the deal just came together. Great to work with, very informative, tried to determine my needs not just sell me a car. I highly recommend Rick! John was very helpful in putting the contract together. He did sell but wasn't pushy. He listened to my reasons and did not argue with me. He gave me what I wanted and did it perfessionally and personably. Great job done by all! This is the second car I have bought at Suburban and will come back when I need a new one! More

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