John Haddon | Page 2

Misleading Sales Tactics I previously leased a 2015 Maxima from Woodfield Nissan so when we were in the market for a new SUV for my wife, i called in and made a deal over the I previously leased a 2015 Maxima from Woodfield Nissan so when we were in the market for a new SUV for my wife, i called in and made a deal over the phone with a new car sales manager, Jason, for a 2019 Armada Platinum. I confirmed 3 times with him that the deal didn't include rebates I didn't qualify for and that there were no other hidden fees or surprises (like the unit was a loaner) i could expect. He assigned John Haddon as the sales person and John also confirmed the numbers and assured me there were no hidden surprises. So my wife could stay home with our kids, I took an Uber from Huntley to Woodfield Nissan to pick up the Armada. When I arrived and started looking the vehicle over, John Haddon informed me the vehicle had sustained transport damage, had been repaired, and that I would have to sign off on a disclosure form acknowledging the damages & repairs. I told him this was the exact kind of surprise I didn't want, but humored him and took a look at the form, which turned out to be 3-4 pages of detail and several thousand dollars worth of damage. I told him it was unbelievable that after i asked he and Jason multiple times to confirm there were no hidden surprises, they intentionally chose to hide this until I showed up in the dealership. I told him the deal was off and took an Uber back to Huntley. I will never buy or lease from Woodfield Nissan again based on this experience. We have since taken delivery of an identically equipped, new 2019 Armada Platinum from a different Nissan dealer. More

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Worst experience Recently bought a Nissan rogue that has one problem after another Nissan is aware of the problem but can’t fix it and the dealership was not willing t Recently bought a Nissan rogue that has one problem after another Nissan is aware of the problem but can’t fix it and the dealership was not willing to help More

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Fast and Efficient I love the service department at this dealership. I bought my first Nissan 4 years ago and have been taking my car to Woodfield Nissan for my service I love the service department at this dealership. I bought my first Nissan 4 years ago and have been taking my car to Woodfield Nissan for my service ever since. Every employee I have dealt with has been knowledgeable and courteous. Appointments are always on time and my service is completed quickly. Jose Rodriguez has always been extremely professional and courteous. I am unfamiliar with the workings of my vehicle and Jose has answered all of my questions thoroughly and with patience. More

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Excellent Experience for the 5th time We had another great experience with the people at Woodfield Nissan. John Haddon has always been wonderful to work with and is the reason we take th We had another great experience with the people at Woodfield Nissan. John Haddon has always been wonderful to work with and is the reason we take the time to drive from Freeport, Il. This is the 5th vehicle we have purchased from Woodfield Nissan and they have been excellent each and every time. More

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