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Woodfield Nissan

3.3

223 Lifetime Reviews

700 W. Higgins Road, Hoffman Estates, Illinois 60169
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Top Reviewed Employees

Steve Havens at Woodfield Nissan

Steve Havens

Finance Manager
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Larry  Laino at Woodfield Nissan

Larry Laino

Pre-Owned Sales Manager
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Mark Wenc at Woodfield Nissan

Mark Wenc

Sales Manager
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Ray  Madani at Woodfield Nissan

Ray Madani

Sales
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Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

September 27, 2019

"Misleading Sales Tactics"

- motorwerks

I previously leased a 2015 Maxima from Woodfield Nissan so when we were in the market for a new SUV for my wife, i called in and made a deal over the phone with a new car sales manager, Jason, for a 2019 Armada Platinum. I confirmed 3 times with him that the deal didn't include rebates I didn't qualify for and that there were no other hidden fees or surprises (like the unit was a loaner) i could expect. He assigned John Haddon as the sales person and John also confirmed the numbers and assured me there were no hidden surprises. So my wife could stay home with our kids, I took an Uber from Huntley to Woodfield Nissan to pick up the Armada. When I arrived and started looking the vehicle over, John Haddon informed me the vehicle had sustained transport damage, had been repaired, and that I would have to sign off on a disclosure form acknowledging the damages & repairs. I told him this was the exact kind of surprise I didn't want, but humored him and took a look at the form, which turned out to be 3-4 pages of detail and several thousand dollars worth of damage. I told him it was unbelievable that after i asked he and Jason multiple times to confirm there were no hidden surprises, they intentionally chose to hide this until I showed up in the dealership. I told him the deal was off and took an Uber back to Huntley. I will never buy or lease from Woodfield Nissan again based on this experience. We have since taken delivery of an identically equipped, new 2019 Armada Platinum from a different Nissan dealer.

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Employees Worked With

Other Employees : Jason

September 25, 2019

"BUYER BEWARE- get EVERYTHING in writing "

- Lhobbs

I won’t go as far as to give the place one star because we did get good deals on the THREE vehicles we purchased in 2.5 years here. However, we were offered free oil changes by the general manger during the period in which we were financing the vehicle. It was explained to us that the free oil changes came in booklets of six but, no worries, when we used the first six they’d get us another. Of course by the time six were used, there was a new GM who is fighting us tooth and nail about honoring this. We were told it needed to have been in writing although HAVE IT IN AN EMAIL FROM THE GM. Bottom line, Woodfield Nissan will tell you what you want to hear to sign the papers but is unwilling to live up to their word. Make sure if you are offered anything that it’s written in the actual deal, because Woodfield Nissan is the only place on Earth who doesn’t consider an email to be in writing. dint be naive like we were and think these people are trustworthy.

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Employees Worked With

Other Employees : Anthony Micelli

September 05, 2019

"SMOOTH RIDE!"

- Dwayne Robertson

Thanks Philip Panzarella! The unexpected death of our car caught us off guard. You quickly got us into a smooth 2016 one owner vehicle and we couldn’t be more please. Thanks again

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Employees Worked With

Phillip Panzarella

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Photos & Amenities

  • Free Car Washes for our clients
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
Woodfield Nissan, Hoffman Estates, IL, 60169