John Hart | Page 2

Excellent Friendly pleasant surroundings Very satisfied with entire service experience Everyone was friendly and knowledgeable satisfied with entire service experience Everyone was friendly and knowledgeable More

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As usual, John and Rico are great service advisors to have on your Team all the time have on your Team all the time More

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It was a pleasant experience my weight was not long I appreciated the fact that they took me to my car and showed me the problem appreciated the fact that they took me to my car and showed me the problem More

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Totally satisfied. Would by another Qx60. Like the performance and reliability of vehicle. Maybe 2022 or 2023. performance and reliability of vehicle. Maybe 2022 or 2023. More

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Good luck getting anyone on the phone ever. Pathetic Called John, Rico, Joe and Wilson NO ONE answered their phone Called John, Rico, Joe and Wilson NO ONE answered their phone More

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Very clean facility. John was very professional. He explained everything and welcomed me back. Typically, the facility is equipped with hot beverages and bagels. John apologized for not having said c explained everything and welcomed me back. Typically, the facility is equipped with hot beverages and bagels. John apologized for not having said condiment because If the pandemic. That was impressive because it was something we didn’t speak about. More

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Great Service as Always! 15 years ago I decided to go the luxury route when I bought my next car. From then until now I don't regret it at all. The dealership is well run, o 15 years ago I decided to go the luxury route when I bought my next car. From then until now I don't regret it at all. The dealership is well run, organized, staffed with people who don't shoot you b.s., and qualified employees from front staff to technicians who do their jobs well. I will come back to Infiniti when its time to trade-in soon! More

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Terrible Service Department. I would give ZERO stars You're service department staff are the worst I have ever encountered out of all of the years I have been with Infiniti. If I could give ZERO stars I You're service department staff are the worst I have ever encountered out of all of the years I have been with Infiniti. If I could give ZERO stars I would. By far the worst service department I have ever been to. I have had 3 Infiniti's and have gone to Manhasset, Bayside and Massapequa and never got treated the way I was here. I came in for a flat because I have run flat tires and tire insurance. When I came in I wasn't even acknowledged as the lady at the front desk continued her personal conversation with her colleague speaking about how much she cant stand the employees that work there then I was told to just wait. After about 8 minutes of waiting, A service advisor came out and asked if I was waiting for someone in particular. I advised her I was just told to wait. She asked the lady in the front if she should call someone. The lady behind the front desk said "I don't care Im not anyones babysitter cant you see Im on the phone" After waiting for about 10 minutes an older gentleman came to the front and said he will help me. I gave him my name he started to look me up I told him I had a flat and he then responded to me " well I don't see that you have an appointment' So I told him, I would'nt have an appointment because I just got a flat tire and this was the closest location. He then proceeded to tell me that they do not fix run flat tires so he cant help me. Matter of fact they don't sell cars with run flat tires. I advised him I have insurance through Infiniti and pay for it through my lease do all Infiniti's not sell the same cars with the same options? He said well I cant help you. I asked if Massapequa was close to this location and he said I guess. I then had to drive 26 minutes to Massapequa on a flat. My question is as an Infiniti service department if you are stating you do not fix an issue related to the safety of your client why wouldn't you try to be accommodating to your client in ensuring you do everything in your power to make sure they get to the next service department safely? . Lynbrook should be ashamed of themselves. With the poor reputation you have you would think your location and its employees would want to do better, especially for your brand. More

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Friendly and courteous First visit to this service Dept - first Infiniti - newly leased - unfortunately received a puncture in tire- new to run flat tire - John greeted me w First visit to this service Dept - first Infiniti - newly leased - unfortunately received a puncture in tire- new to run flat tire - John greeted me with a friendly demeanor and assured me my vehicle would be taken care of promptly..... within an hour I was out the door and on my way. The entire service staff was friendly and accommodating - coffee and all all ..... More

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no I am not associated with any one there. My experience with Scott Gallo was very pleasant. He made me feel well at home. He listened to what I wanted and helped me to find exactly what I was My experience with Scott Gallo was very pleasant. He made me feel well at home. He listened to what I wanted and helped me to find exactly what I was looking for. He was very professional and very family oriented. He said William I'm going to get you exactly what you are looking for and Scott sure delivered. thank you Mr. Gallo and to all of the Lynbrook family. More

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