John Hogan | Page 12

The best in 40 years!! My experience with leasing at Faulkner Toyota was PERFECT! I've been leasing cars for over 40 years and this was the easiest yet.My salesperson,Alan R My experience with leasing at Faulkner Toyota was PERFECT! I've been leasing cars for over 40 years and this was the easiest yet.My salesperson,Alan Rhode was forthcoming and VERY honest.Alan returned my calls and gave me an upfront price on line and spoke to me on the phone to confirm.I would highly recommend a purchase or lease from this no BS organization. Contact Alan Rhode,he'll take good care of you.The finance dept was no pressure from and a lot of personality from John Hogan,a real pleasure to deal with and a compliment to the Faulkner organization. More

by JOHNBYRNE1426 Verified Customer Verified Customer

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New Car Shopping Experience Went in for end of lease inspection and unexpectedly came out with a new RAV4. was given a deal that I couldn’t refuse. Everyone was more than helpfu Went in for end of lease inspection and unexpectedly came out with a new RAV4. was given a deal that I couldn’t refuse. Everyone was more than helpful. More

by MOE Verified Customer Verified Customer

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New car purchase(2018 Toyota Sienna) In all the car purchases I have made over the years, I never had a better experience than I did at Faulkner Toyota of Trevose. My salesman, Alan Rhode In all the car purchases I have made over the years, I never had a better experience than I did at Faulkner Toyota of Trevose. My salesman, Alan Rhode, made what is usually a stressful experience, a very relaxed and comfortable experience. He was awesome!!! The finance people were phenomenal as well. I never had a better experience, than I did at Faulkner Toyota of Trevose. Thanks again everyone!!!! More

by C.GRAHAM16 Verified Customer Verified Customer

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Dawn Markee; the epitome of excellence in service On July 20, 2018 I accompanied my daughter to purchase her first car! She was so excited and yes, a little nervous but I was secretly dreading the exp On July 20, 2018 I accompanied my daughter to purchase her first car! She was so excited and yes, a little nervous but I was secretly dreading the experience. After all, I am 57 years old and I have purchased over a dozen new cars. My experience in dealerships can be summed up as painful. In fact, I just leased a car myself earlier this week, BEFORE learning about Faulkner Toyota in Trevose. Dawn Markee is the epitome of an excellent customer service rep; one who capably assessed and balanced my daughter's needs, desires, and finances - And matched her to the perfect package!!!!! She is- the perfect combination of professionalism and warmth. From the moment we entered the showroom, I felt a positive environment. The showroom was filled with employees smiling and making eye contact. Everyone greeted us and yes - it does matter to me that I am welcomed into your business. Some other dealerships have employees walking around with their eyes down as not to engage anyone but their customer - which sends me a message that its all about them not the business. Here, I felt something very different. Everyone worked together to seamlessly enable my daughter to lease her car. Gus Scirrotto stayed with us every step of the way - he listened to us and actually answered all of our questions. In fact, at one point we were watching funny videos with him on his phone while some of the paperwork was being processed. All three of us were laughing and yes, enjoying the wait. Never ever has that happened in the history of waiting anywhere .......... John Hogan explained the deal in terms we could understand - he actually made sense by explaining the jargon and making us feel comfortable - not confused. He took the time to be certain my daughter understood and he guided her to the decisions that were best for HER. Michael DeGuida was professional and yet so excited for us - he made us feel this car was made just for my daughter. His level of enthusiasm was unmatched! While he might have been part of 1000 deals before - it was like we were his first and only customers. Other highlights - The dealership is immaculate! Great job designing the customer lounge area - it looks like a cafe rather than a waiting area. We highly recommend this dealership to everyone! Thank you!!! More

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Good experience Nice and very helpful. This is the second time I buy a car from them and They really helped me to get what I’m looking for. Nice and very helpful. This is the second time I buy a car from them and They really helped me to get what I’m looking for. More

by emad Verified Customer Verified Customer

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Leasing I am happy overall with my purchase. The Staff was able to meet my financial expectations and worked with me to get the car I wanted. I am happy overall with my purchase. The Staff was able to meet my financial expectations and worked with me to get the car I wanted. More

by COLEGIRL79 Verified Customer Verified Customer

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Highly Recommend This was the first time my husband and I purchased a Toyota vehicle. The dealership was clean and looked nice. I highly recommend our sales rep, Stu This was the first time my husband and I purchased a Toyota vehicle. The dealership was clean and looked nice. I highly recommend our sales rep, Stuart Saul. He was knowledgeable, patient and great to work with. He was not pushy and allowed us space to make a decision that best suited our needs. I did feel the finance rep tried to push the extended warranty too much. I had to say no numerous times and the process could have been much quicker. However, the rep was friendly and explained everything well. More

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very happy with this dealership. I purchased a new Toyota four runner and I'm very happy with it. I'm happy with my experience overall at this dealership as well. I would certainly go I purchased a new Toyota four runner and I'm very happy with it. I'm happy with my experience overall at this dealership as well. I would certainly go back and recommend the people I dealt with there. More

by KRHODA2 Verified Customer Verified Customer

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Great customer focus, very pleasant experience! Zach took the time to understand what I wanted before suggesting specific models to look at and price. He was very polite, professional and patient as Zach took the time to understand what I wanted before suggesting specific models to look at and price. He was very polite, professional and patient as we worked through the buying process. More

by rerun Verified Customer Verified Customer

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Great experience from beginning to end Mike Smith salesman at Faulkner entered chat on line answering my questions about a prius i saw on toyota certified website. We made an appointment, a Mike Smith salesman at Faulkner entered chat on line answering my questions about a prius i saw on toyota certified website. We made an appointment, and it all fell into place. The car was everything i wanted and the carfax report and the certified check list made me feel at ease about buying a pre-owned car. The process was painless and was finished in a little over 2 hours More

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