John Kirschner | Page 2

Great dealership. The service section is above and beyond with getting service done in a timely manner. Service reps are courteous and always lookout for you and the n The service section is above and beyond with getting service done in a timely manner. Service reps are courteous and always lookout for you and the needs of your vehicle. More

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Excellent service Always friendly and exceptional service. The only place I will go for routine service for my vehicle. I purchased my car from this dealership 1.5 ago Always friendly and exceptional service. The only place I will go for routine service for my vehicle. I purchased my car from this dealership 1.5 ago and would recommend it to anyone for purchasing a new car as well as routine services. More

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Sergey helped me with everything I needed and answered every question I had excellent experience all around. Would definitely come back to buy another car. every question I had excellent experience all around. Would definitely come back to buy another car. More

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My salesperson John Kirschner was phenomenal, my father and I both got vehicles from him this week. He was professional and courteous. I would highly recommend John to anybody. He helped me make the right and I both got vehicles from him this week. He was professional and courteous. I would highly recommend John to anybody. He helped me make the right decision for myself and I’m extremely grateful for all his help. More

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Customer Service My service representative is STEVE BAEZ!!! Steve is very customer focused which explains why he is so popular with many of the customers. Many of whom My service representative is STEVE BAEZ!!! Steve is very customer focused which explains why he is so popular with many of the customers. Many of whom had their car serviced on the same day my car was serviced. Steve is SUPER DUPER MONDO AMAZING SERVICE REPRESENTATIVE!!!! Always talks with a smile on this face and is always trying to take care of his customers needs. I always look forward to my service appointments more than my dentist appointments... LOL.... As in the past with my other representatives, Steve is always COOKIE WORTHY when I bake chocolate chip cookies. More

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John is a verified liar Sent me contract on 5/10. I returned and they received on 5/13 via FedEx. After car was in our possession for a month, he texted me and said he never Sent me contract on 5/10. I returned and they received on 5/13 via FedEx. After car was in our possession for a month, he texted me and said he never received contract and wanted vehicle returned. They deposited our down payment, gave us the keys and received signed contracts. Should have been deal done. Now , nothing but nonsense. Margaret at corporate was no help, Ernie, the salesman sent nasty text to us. Why John? Why? No we have to get lawyer involved? Please Teddy, do something! More

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Exceptional service! The Toyota personnel go out of the way to ensure their customers satisfaction. They made leasing a pleasurable experience. I definitely would recomme The Toyota personnel go out of the way to ensure their customers satisfaction. They made leasing a pleasurable experience. I definitely would recommend Ed Morse Toyota. More

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Car purchase Professional sales staff who made the purchase of a new car very seamless. I took a test drive with the salesman and he explained the various aspects Professional sales staff who made the purchase of a new car very seamless. I took a test drive with the salesman and he explained the various aspects of the vehicle systems and he was knowledgeable and friendly with no high pressure tactics More

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Teamwork makes the dream work! I walked into the dealership just a few hours before closing time on a Saturday night (January 2019) and left with a certified preowned vehicle that s I walked into the dealership just a few hours before closing time on a Saturday night (January 2019) and left with a certified preowned vehicle that same night. The entire team was friendly and courteous from the moment I walked in the door to the moment I drove off the lot. Jef in sales helped me find the right car; Jef started by asking questions, getting to know a bit about me, my needs and wants from a new vehicle, as well as helping me to come up with a realistic price range for my lifestyle and income before showing me any vehicles. We then looked at several available options on the computer before narrowing it down to the 3 top vehicles and walking onto the lot to see/test drive them. Jef gave me a full background on all of the vehicles I looked at, including any/all accident history to ensure I was making an informed decision and I never felt pressured or hurried to process all of that information! When I decided on the car for me, Jef showed me how to use all of the safety features and the fun features, we even called my mom using the Bluetooth system and Jef was happy to go over all the details a second time, for her. While Jef prepared the paperwork, his manager John came over to chat with me and make sure I was having a positive first time buying experience. While the service team detailed my certified preowned corolla, Allan in the finance department helped me find a lender and informed me of the different options I had to guarantee I got the best insurance rates AND immediate coverage. The team was patient and stayed past closing time to make sure I was completely taken care of and comfortable with my purchase. My only complaint was the cheap pens, all that signing and no comfort grip?! All jokes aside, by the time I drove off the lot and waved goodbye to Jef, I was thoroughly impressed with the entire team and their dedication to seamless customer service from one branch of the company to the next, throughout the car buying experience, even past closing time on a Saturday evening! More

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Amazing! So excited and thrilled with our new car. Easy and incredible to work with. Took care of us and made the experience so pleasant. The staff knew everthing about the features and benefits of the Easy and incredible to work with. Took care of us and made the experience so pleasant. The staff knew everthing about the features and benefits of the Highlander. More

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