John Kirschner | Page 2

John is a verified liar Sent me contract on 5/10. I returned and they received on 5/13 via FedEx. After car was in our possession for a month, he texted me and said he never Sent me contract on 5/10. I returned and they received on 5/13 via FedEx. After car was in our possession for a month, he texted me and said he never received contract and wanted vehicle returned. They deposited our down payment, gave us the keys and received signed contracts. Should have been deal done. Now , nothing but nonsense. Margaret at corporate was no help, Ernie, the salesman sent nasty text to us. Why John? Why? No we have to get lawyer involved? Please Teddy, do something! More

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Exceptional service! The Toyota personnel go out of the way to ensure their customers satisfaction. They made leasing a pleasurable experience. I definitely would recomme The Toyota personnel go out of the way to ensure their customers satisfaction. They made leasing a pleasurable experience. I definitely would recommend Ed Morse Toyota. More

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Car purchase Professional sales staff who made the purchase of a new car very seamless. I took a test drive with the salesman and he explained the various aspects Professional sales staff who made the purchase of a new car very seamless. I took a test drive with the salesman and he explained the various aspects of the vehicle systems and he was knowledgeable and friendly with no high pressure tactics More

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Teamwork makes the dream work! I walked into the dealership just a few hours before closing time on a Saturday night (January 2019) and left with a certified preowned vehicle that s I walked into the dealership just a few hours before closing time on a Saturday night (January 2019) and left with a certified preowned vehicle that same night. The entire team was friendly and courteous from the moment I walked in the door to the moment I drove off the lot. Jef in sales helped me find the right car; Jef started by asking questions, getting to know a bit about me, my needs and wants from a new vehicle, as well as helping me to come up with a realistic price range for my lifestyle and income before showing me any vehicles. We then looked at several available options on the computer before narrowing it down to the 3 top vehicles and walking onto the lot to see/test drive them. Jef gave me a full background on all of the vehicles I looked at, including any/all accident history to ensure I was making an informed decision and I never felt pressured or hurried to process all of that information! When I decided on the car for me, Jef showed me how to use all of the safety features and the fun features, we even called my mom using the Bluetooth system and Jef was happy to go over all the details a second time, for her. While Jef prepared the paperwork, his manager John came over to chat with me and make sure I was having a positive first time buying experience. While the service team detailed my certified preowned corolla, Allan in the finance department helped me find a lender and informed me of the different options I had to guarantee I got the best insurance rates AND immediate coverage. The team was patient and stayed past closing time to make sure I was completely taken care of and comfortable with my purchase. My only complaint was the cheap pens, all that signing and no comfort grip?! All jokes aside, by the time I drove off the lot and waved goodbye to Jef, I was thoroughly impressed with the entire team and their dedication to seamless customer service from one branch of the company to the next, throughout the car buying experience, even past closing time on a Saturday evening! More

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Amazing! So excited and thrilled with our new car. Easy and incredible to work with. Took care of us and made the experience so pleasant. The staff knew everthing about the features and benefits of the Easy and incredible to work with. Took care of us and made the experience so pleasant. The staff knew everthing about the features and benefits of the Highlander. More

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Marlene is the best in west palm beach. The best dealership and sales lady in west palm beach.Have had Marlene for 12 yrs. She the best she will do what she can to get what you want and wo The best dealership and sales lady in west palm beach.Have had Marlene for 12 yrs. She the best she will do what she can to get what you want and work hard to find it., Marlene we will travel to use her. More

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My Toyota Experience JEF FRANKFORT IS THE MAN!!!! He works incredibly hard to accommodate his customers with everything they want to have on their car and to ensure a plea JEF FRANKFORT IS THE MAN!!!! He works incredibly hard to accommodate his customers with everything they want to have on their car and to ensure a pleasant purchase experience!!! He works diligently the entire time to coordinate with. managers to help people get approved for buying or leasing a new car!!! I would recommend Jef to anyone who wants a new Toyota!!!! More

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super nice place very good people,i will recommended your dealership to other people Shawn Hossain is very good salesperson and service is a very good depar nice place very good people,i will recommended your dealership to other people Shawn Hossain is very good salesperson and service is a very good deparmet. More

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Bad Customer Service, Worst Managers. I contacted this dealership this past Sunday regarding a Mercedes GL they have for sale. I spoke with Jaime from sales and arranged to have it ready I contacted this dealership this past Sunday regarding a Mercedes GL they have for sale. I spoke with Jaime from sales and arranged to have it ready for when I arrived. I also asked him if the dealership had a Level 2 charger for my electric car since I was coming from some distance and needed some juice. He stated he didn't' know and then after asking he didn't have. Let's stop for a second to say that this dealership DOES NOT HAVE A CHARGER, which I find surprising, and of course dated, hope they get to this century soon. Anyway, I asked him to find me an outlet at least to charge it, and he said that they didn't have, and the service people were not there. After thinking if I was going to deal with someone that tells me they don't have a charger in a whole dealership I told him thank you, and I went anyway. When arrived I asked for an available salesperson, and someone came and offered his services, after introducing myself I requested an outlet to charge my car, and he said they didn't have those. I spoke to the receptionist and asked her for a manager, so I can solve my problem before checking the car I was interested in. The lady contacted the manager, and after talking to him over the phone, they agreed that I couldn't be helped with and OUTLET??? I asked her for his name to report him to corporate, and she stated why I'd report him if he didn't have time for me, and I said he didn't care to help me, so I was going to report him. Then she contacted him again and asked me walked to meet him. This gentleman was sitting at a desk and asked me how he can I be helped me. I stated that I just needed a wall outlet to charge my car, to what he said that the sales person said they didn't have one. I asked him how they could not have an outlet in the whole dealership and he began asking me questions like: Where did I buy my electric car? Honestly, I rolled my eyes because frankly, I have no idea why someone that was busy to help me asked me the stupidest questions instead of instructing someone to help me like maintenance or himself or some salesperson. After I rolled my eyes of disbelief on what I was experiencing he mentioned that it was okay for me to report him since he didn't have time for that. His name is JOHN KIRSCHNER. I wonder how this company chooses the managers, but evidently, they have a lot to learn about customer service. So with no help, but still needing to see the car and charging my car I proceed to look for an outlet myself which I found less than 15 feet from where John Kirschner was sitting. I'm adding the pics to show their level of disregard. Therefore after discovering that I asked the receptionist if it was okay to use that outlet to charge my car and she stated that it was fine. After plugging my car, I went back and requested another salesperson who was provided with a very nice gentleman and proceed to check the vehicle. The following day I sent an email to top management to discuss what happened to the General Manager Marcos Esquenazi and also to the Customer Retention specialist Nicole Minello. Of course, none of them contact me back, but someone else did, the internet manager Jose Tejada called me and asked me what happened, but when I explained with words he didn't agree to he hang up on me. This gentleman Jose Tejada has a fragile skin, and he is not prepared to deal with an angry customer that instead of calming him down the only hang up since there was no explanation to what happened to me or what he wasn't able to fix or even to understand. This dealership is complete dated they don't understand that cars now come electric, they explained that they don't sell electric cars, okay with that but here we are a prospective customer that we do have them. Also no idea about chargers or how to charge it, we are supposed to be in the Meca of knowledge about cars, they are supposed to sell against the competition that HAS those cars. But they have no idea how they are or how they work, AMAZING INCOMPETENCE, that shows from the sale team, a clear reflexion of management and this one from the General manager Mr. Esquenazi. Hope sir you resign and let that position to be covered with someone that cares about customers, also that will nurture their team in knowledge and even customer service, which is very clear you lack entirely off. Please be away of this place if you would like a modicum of knowledge an customer service. If not Caveat Emptor! More

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Great knowledgeable friendly staff! I had a great experience. It was as quick as leasing a car could possibly be. As a mother of 2, this is a huge plus! The staff was exceptionally gre I had a great experience. It was as quick as leasing a car could possibly be. As a mother of 2, this is a huge plus! The staff was exceptionally great! More

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