John Kukulka

Rome was an exceptional service advisor. He went above and beyond to assist me. I look forward to my next visit and working with him. He went above and beyond to assist me. I look forward to my next visit and working with him. More

by NGOSSSMITH Verified Customer Verified Customer

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My car was in for a 10,000 mile checkup, when I picked it up the right rear door weather seal was hanging out of the door. I brought it to the attention of the service rep he looked at it and said that it wa up the right rear door weather seal was hanging out of the door. I brought it to the attention of the service rep he looked at it and said that it was not like that when I brought it in. He showed me his tablet where they had taken pictures of the vehicle when it was brought in and of course the weather stripping was not hanging out at the door. I know that the weather stripping wasn't hanging out of the door when I brought it in. Its how he said, well sir we're not going to get argumentative about this your car is under warranty we will fix. it I just didn't like how he rationalize the situation. I was just pointing out to him that the weather stripping was hanging out at the door and he immediately went and got his tablet to show me that it wasn't like that when I brought it in and I said yes I know that. I asked him well is it possible that it was damaged here, he said that they had no reason to open the door but of course the invoice says that all of the doors were lubricated so that's not true. I was just taking a away about his rationale for the fact that the door weather stripping was apparently damaged while it was on Volkswagens property. He stated that the part would have to be ordered and they would contact me when I could bring the vehicle in to be serviced. I'm still waiting and it's been 10 days no contact from Volkswagen service. More

by cchnguam Verified Customer Verified Customer

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Helpful and polite and I was truly satisfied! Will continue to bring my car back if needed! Will continue to bring my car back if needed! More

by barbjakush Verified Customer Verified Customer

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I enjoy the great service on my vehicle at Volkswagen in Orland Park, Illinois.. My experience is always satisfying with great customer service. Orland Park, Illinois.. My experience is always satisfying with great customer service. More

by VALERIE Verified Customer Verified Customer

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My VW Atlas needed the windshield replaced due to the tornado/hailstorm that took place in my area. I called the service center and got the estimate of repair. I informed the service advisor that I had a tornado/hailstorm that took place in my area. I called the service center and got the estimate of repair. I informed the service advisor that I had an open insurance claim- and he asked for the claim information. I emailed it to him and we arranged when I would drop off my vehicle. After drop off he told me it may take a day or 2. I asked if he was going to contact my adjuster for payment and approval and he said yes, he would take care of it. The advisor called and informed me the windshield had arrived but it was broken. He also told me he would give a 100$ towards a rental for the inconvenience. The service advisor completed the repairs and had not gotten clearance from the insurance company. He also told my adjuster I had okayed the repairs, which was untrue. He didn’t follow the proper steps when handling an insurance repair. This delayed me receiving my vehicle and I never received the 100$. VW also referred me to CDE collision- for the PDR/dent repair. The experience there was not great also. They had my vehicle for a month-which was extreme and unnecessary. These things made an already bad situation for me, worse. More

by TASHYA_WRIGHT Verified Customer Verified Customer

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Service communication and time completed was great and follows ups needed provided. Overall good experience follows ups needed provided. Overall good experience More

by M.OLOWO15 Verified Customer Verified Customer

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Robert did a great job with my vehicle I really appreciate him for the effort and assistance with my car appreciate him for the effort and assistance with my car More

by BENILLI Verified Customer Verified Customer

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I appreciated the communication. I appreciated the honest opinion and helping me through the situation I was experiencing with my car. I appreciated the honest opinion and helping me through the situation I was experiencing with my car. More

by RENATAHAIRSTON Verified Customer Verified Customer

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I have been dealing with VW Orland for quite a while now and I have never received anything short of phenomenal service from every person I have interacted with. and I have never received anything short of phenomenal service from every person I have interacted with. More

by RichardAScharff Verified Customer Verified Customer

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They were Great! !! Made the whole process so easy. Would definitely recommend to my friends and family. !! Made the whole process so easy. Would definitely recommend to my friends and family. More

by HARKINS1 Verified Customer Verified Customer

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