John Kukulka

Came in to have my ground wire recall done. It took them 6 hours of me waiting around at the dealership until i heard word about it. I also was checking the status of my car and it was parked o It took them 6 hours of me waiting around at the dealership until i heard word about it. I also was checking the status of my car and it was parked outside for the majority of that time. It wasn’t until the last hour it was pulled in. I eventually asked about a loaner or a ride since it was so much more time then expected. They told me to go across the street to enterprise to rent a car if i needed one. This actually felt like a slap in the face. I also could barely get a hold of the service writer that helped me. I asked them not to wash my car, as i do not like scratches, and they ended up still washing it, just to find the outside of my car with bird poop on it that wasn’t there on it when i brought it in.. More

by xnadeemh Verified Customer Verified Customer

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Great people that make understand good customer service, would highly recommend. Kelly and Guardo are exceptional. would highly recommend. Kelly and Guardo are exceptional. More

by JWGRUBBS Verified Customer Verified Customer

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Easy, informative, and caring. They kept me informed the whole time and made it easy. They kept me informed the whole time and made it easy. More

by ROMESNELL Verified Customer Verified Customer

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I was very pleased with the service department, the timeliness of their work and the whole experience. timeliness of their work and the whole experience. More

by SHANEDAD1703 Verified Customer Verified Customer

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The intake man was very professional and courteous and friendly. Throughout the process quick and simple friendly. Throughout the process quick and simple More

by CHRISKAREHOMELIVING Verified Customer Verified Customer

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Everyone is very professional, helpful and kind. I feel very comfortable asking any questions. Thank you I feel very comfortable asking any questions. Thank you More

by SHARKBITE74 Verified Customer Verified Customer

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Rome was an exceptional service advisor. He went above and beyond to assist me. I look forward to my next visit and working with him. He went above and beyond to assist me. I look forward to my next visit and working with him. More

by NGOSSSMITH Verified Customer Verified Customer

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My car was in for a 10,000 mile checkup, when I picked it up the right rear door weather seal was hanging out of the door. I brought it to the attention of the service rep he looked at it and said that it wa up the right rear door weather seal was hanging out of the door. I brought it to the attention of the service rep he looked at it and said that it was not like that when I brought it in. He showed me his tablet where they had taken pictures of the vehicle when it was brought in and of course the weather stripping was not hanging out at the door. I know that the weather stripping wasn't hanging out of the door when I brought it in. Its how he said, well sir we're not going to get argumentative about this your car is under warranty we will fix. it I just didn't like how he rationalize the situation. I was just pointing out to him that the weather stripping was hanging out at the door and he immediately went and got his tablet to show me that it wasn't like that when I brought it in and I said yes I know that. I asked him well is it possible that it was damaged here, he said that they had no reason to open the door but of course the invoice says that all of the doors were lubricated so that's not true. I was just taking a away about his rationale for the fact that the door weather stripping was apparently damaged while it was on Volkswagens property. He stated that the part would have to be ordered and they would contact me when I could bring the vehicle in to be serviced. I'm still waiting and it's been 10 days no contact from Volkswagen service. More

by cchnguam Verified Customer Verified Customer

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Helpful and polite and I was truly satisfied! Will continue to bring my car back if needed! Will continue to bring my car back if needed! More

by barbjakush Verified Customer Verified Customer

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I enjoy the great service on my vehicle at Volkswagen in Orland Park, Illinois.. My experience is always satisfying with great customer service. Orland Park, Illinois.. My experience is always satisfying with great customer service. More

by VALERIE Verified Customer Verified Customer

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