John Kukulka

Helpful and polite and I was truly satisfied! Will continue to bring my car back if needed! Will continue to bring my car back if needed! More

by barbjakush Verified Customer Verified Customer

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I enjoy the great service on my vehicle at Volkswagen in Orland Park, Illinois.. My experience is always satisfying with great customer service. Orland Park, Illinois.. My experience is always satisfying with great customer service. More

by VALERIE Verified Customer Verified Customer

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My VW Atlas needed the windshield replaced due to the tornado/hailstorm that took place in my area. I called the service center and got the estimate of repair. I informed the service advisor that I had a tornado/hailstorm that took place in my area. I called the service center and got the estimate of repair. I informed the service advisor that I had an open insurance claim- and he asked for the claim information. I emailed it to him and we arranged when I would drop off my vehicle. After drop off he told me it may take a day or 2. I asked if he was going to contact my adjuster for payment and approval and he said yes, he would take care of it. The advisor called and informed me the windshield had arrived but it was broken. He also told me he would give a 100$ towards a rental for the inconvenience. The service advisor completed the repairs and had not gotten clearance from the insurance company. He also told my adjuster I had okayed the repairs, which was untrue. He didn’t follow the proper steps when handling an insurance repair. This delayed me receiving my vehicle and I never received the 100$. VW also referred me to CDE collision- for the PDR/dent repair. The experience there was not great also. They had my vehicle for a month-which was extreme and unnecessary. These things made an already bad situation for me, worse. More

by TASHYA_WRIGHT Verified Customer Verified Customer

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Service communication and time completed was great and follows ups needed provided. Overall good experience follows ups needed provided. Overall good experience More

by M.OLOWO15 Verified Customer Verified Customer

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Robert did a great job with my vehicle I really appreciate him for the effort and assistance with my car appreciate him for the effort and assistance with my car More

by BENILLI Verified Customer Verified Customer

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I appreciated the communication. I appreciated the honest opinion and helping me through the situation I was experiencing with my car. I appreciated the honest opinion and helping me through the situation I was experiencing with my car. More

by RENATAHAIRSTON Verified Customer Verified Customer

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I have been dealing with VW Orland for quite a while now and I have never received anything short of phenomenal service from every person I have interacted with. and I have never received anything short of phenomenal service from every person I have interacted with. More

by RichardAScharff Verified Customer Verified Customer

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They were Great! !! Made the whole process so easy. Would definitely recommend to my friends and family. !! Made the whole process so easy. Would definitely recommend to my friends and family. More

by HARKINS1 Verified Customer Verified Customer

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Excellent service on my current recall. My vehicle was repaired with in 2 hours. It's running very well. I am very pleased. My vehicle was repaired with in 2 hours. It's running very well. I am very pleased. More

by DANYETTAR Verified Customer Verified Customer

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Service was done in a timely manner. That is all I have to say today. That is all I have to say today. More

by VERSTRAATMAN Verified Customer Verified Customer

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