John Lau

Mustafa, Henry, and John made the car buying experience painless and enjoyable. This was the easiest vehicle out ch saw I have ever had. painless and enjoyable. This was the easiest vehicle out ch saw I have ever had. More

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Due to some complications on my end it took a little longer than expected. But Alberto worked with my husband and I non stop and really helped me achieve my goal of getting my dream car. He worked very longer than expected. But Alberto worked with my husband and I non stop and really helped me achieve my goal of getting my dream car. He worked very hard to help me and we worked everything out nicely. He knew how important getting the 4runner was for me and knew it was that car or no car. We drove down there twice and each time we were treated great and with respect. From the test drive, I knew it was the car for me. Without Alberto's persistence, patience, and determination I would have not walked away with my car. He didn't stop until it was all finished, and I am so grateful for that. My husband and I know for a fact if we hadn't gotten him it wouldn't have happened. I would recommend anyone to come to Tracy Toyota and make sure you work with Alberto when looking for your next car. If we want a new car in the future, we will be sure to come back. He's not your typical pushy cars salesman and that was such a relief as I felt he truly understood what I was looking for and didn't try to sell me on something I didn't want. I love my 4runner more than anything and will always be grateful for his help! Thank you so much Alberto! My dogs and I have already had some great times More

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Great over the phone customer service and great in person service. Great all around experience. service. Great all around experience. More

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The finance manager John Lau was exceptional. The salesman was very helpful and friendly. I would highly recommend Tracy Toyota to my friends and family. The salesman was very helpful and friendly. I would highly recommend Tracy Toyota to my friends and family. More

by CHANTHYUTH72 Verified Customer Verified Customer

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My experience was awesome with Alberto at Tracy Toyota. He was honest from the start and in my opinion that goes a long way and I hope that Tracy Toyota values him as an asset. Not only will I be going th He was honest from the start and in my opinion that goes a long way and I hope that Tracy Toyota values him as an asset. Not only will I be going there in the future but anyone that asks me about any good dealerships around, I will for sure Send them to Tracy Toyota and ask for Roberto. Shout out to the manager for approving my final price offer…and the closer who made it easier than filling out paperwork at the doctors office. I am very pleased. I recommend anyone to go visit the dealership whether you’re in the market now Or in the future…these guys will keep it real, keep it honest, and will definitely work with you and be vigilant to get you into a vehicle if you are in the market…thank you again Alberto and Tracy Toyota. More

by DANIELALOPEZ Verified Customer Verified Customer

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Deal was handled in a timely and friendly manner with a fair price paid for the vehicle fair price paid for the vehicle More

by denisegavello Verified Customer Verified Customer

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The staff were very friendly and laid-back. They were helpful and not pushy at all. They were helpful and not pushy at all. More

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Overall it was a positive experience , The salesperson, Henry Polack was very knowledgeable and patient. Henry Polack was very knowledgeable and patient. More

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